#Qunar fined for violating labor laws##Qunar was listed by the court as a Lao Lai#
#Qunar.com refuses to issue tickets to passengers#
Watch for China's peace and world peace. Today is Saturday, June 3, today at the request of enthusiastic netizens to disclose Qunar.com in the payment method tricky, everywhere traps, if you are not careful, you may be tricked, and even unknowingly deceived into paying more money.
This netizen introduced that he has always trusted Qunar.com, whether it is travel, accommodation, air tickets, train tickets are consumed in Qunar.com, the main feeling is used to it, the content is relatively rich, a network can solve a lot of problems, however, recently, this netizen @ Wind like flying because in the unit to report the need to find online payment records, but found that he was deceived, because he chose the "take to spend" model recommended by Qunar, paid more than the amount of money, when he complained to Qunar, I thought
One of the traps is to put the tricky payment method "take the flower" at the top and mark the word "recommended"
As shown in the screenshot of Qunar's payment page above, when consumers are ready to pay for air tickets, train tickets, travel, accommodation and other consumption content, the website will automatically pop up many payment options, including "take to spend", Cheng payment, Alipay, WeChat and other 4 ways.
Among the above 4 payment methods, only "take to flower" is placed at the top and marked with the word "recommended", and the other 3 methods such as "take to flower" do not have the word "recommended", which shows that if there is no mistake, the idea of the platform should be to hope that consumers will prefer the payment method of "take to spend".
In fact, if you choose the "take it to spend" payment method recommended by the platform, it is the beginning of easy to be deceived. So, why is this way deceived? This article will be explained step by step later.
The second trap is that there is a line of big characters under the "take to spend" payment method: "up to 99 percent off, this month's consumption will be repaid next month, can be paid in installments", which does not tell you the risk of paying high service fees as a result
As shown in the screenshot above, when we analyze Qunar's mobile consumption payment page again, we can see very clearly that only under the payment method of "Take to spend" there is a line of boxed yellow words: "The maximum discount is 99, this month's consumption will be repaid next month, and it can be divided into installments". In these huge 18 words, there are only various benefits to consumers, and there is no hint of the possibility of paying a high service fee.
At the same time, we can see that there is no similar word to guide consumer payment under other payments. Once again, the reason why the platform sets such a conspicuous "reminder" is to hope that consumers will choose to "take the flower".
Trap three, when you choose "take to spend", there is a very tempting line of big words "choose installment, recommend the first installment interest-free, this single save service fee XX yuan", still does not tell consumers that this choice will cause you to pay a lot more
As shown in the figure above, when consumers choose to "take it to spend", a very tempting line of inducing choice will appear on the platform payment page, a line of big characters "choose installment, recommend the first installment interest-free, this single save service fee XX yuan", still does not tell consumers that this choice will cause you to pay a lot more.
Why does the platform appear with such a line? In addition to the above reasons, there is also a reason that you can choose "installment" or "no installment" to spend the payment method, the difference is that there is no service fee for choosing the "no installment" platform, to put it bluntly, he can't make money. Only when you choose to pay in installments, the platform can earn high service fees. Therefore, the platform is guided by various tempting reminders again and again.
Trap 4: There are many interest periods behind the so-called "first interest-free", but the platform does not display "interest", but "service fee", which may mislead some consumers into thinking that this is interest-free consumption
As shown in the figure above, there are 5 installment options such as 3, 6, 12, 18, 24 and other installment payments on the Qunar platform, and there is a line under each option: Service fee XX per installment. Not only is the font relatively small, the general consumer does not pay much attention, obviously this service fee is high interest, but the platform is only marked as "service fee", there is no cumulative "total service fee", making people feel at first glance only a few yuan, and even think that it is interest-free, resulting in unwitting wrong consumption. Perhaps, this is where the money-making "technology" of the platform lies.
Trap 5: The font size of the "first interest-free" is thick and the font size of the service fee is small, which is suspected of deliberately confusing consumers and making people choose wrong without paying attention
As shown in the figure above, the font of "first interest-free" is large, and the font of the service fee is small. When netizen @WindLike Feixiang complained to Qunar.com customer service about its "small font size" to induce wrong consumption, the customer service who answered the phone admitted that the font size was indeed different, but this was only a typographical problem, and there was no intentional guidance for consumers to make wrong choices.
Here, the Watch Observation Room would like to ask a rhetorical question, if there is no deception just about the typesetting problem, then why not arrange the font size of the "first period free" into a small font size and the service fee into a large font size? In this way, consumers can be more clearly aware of the service fee and then spend clearly.
It can be seen that the reason why the platform is typeset in such a size is self-evident.
What's more, "first interest-free" also has the ambiguity of using interest-free for the first time, which will make some people who do not pay attention, especially the elderly, think that this is an interest-free operation.
If according to the setting of the platform, only the first installment is interest-free, and the interest of the later installments is very high, and the total interest far exceeds the bank interest, which in itself is a kind of "sugar-coated shell" and a kind of out-and-out period fraud, because in the case of high total interest, how many "first installments interest-free" are meaningless.
Trap six, a difficult to see"? "There are too many tricks hidden behind the where's the net
As shown in the figure above, next to the total repayment of 748.54 yuan, there is a "? ”。 What exactly is the problem with this question mark? What exactly does it mean?
After personally experiencing it in the Watch Observation Room, it was discovered that this little "? "One is that no one cares under normal circumstances, and the other is that even if they see it, they don't care what it means. Actually, this "? "Behind the platform hides the real trick of the platform.
Open this"? "We're going to see what the picture below shows —
As can be seen from the above figure, a "take to flower" recommended by the platform under various banners such as "interest-free for the first installment" will make consumers unknowingly pay an annual interest rate of 17.27%.
In 2023, the benchmark interest rate announced by the People's Bank of China is: the interest rate of the payment within one year (including one year) is 4.35%, and the annual interest rate of 17.27% is four times the interest rate announced by the state.
Trap seven, countless payment options, stupidly people are not clear, each additional "small print" hides a variety of fees, if you are not careful, you may unknowingly pay for services that you do not know or need
As shown in the figure above, when we choose the same ticket, we will jump out of a variety of options including a variety of different consumption, the price is completely different, some prices seem very low, but as long as you click "Purchase", the final cost will be a service cost that many consumers do not know or even do not need at all. With such a complex design, only consumers who operate carefully step by step can eliminate every "pit".
I believe that consumers who have purchased air tickets on Qunar will have a similar experience.
Trap eight, pervasive spam SMS, pushing various air tickets, train ticket vouchers, may be another consumption trap
Conclusion: Qunar.com, an Internet consumption platform with many consumers, does not try its best to improve the level and quality of service, but "fights wits and courage" with consumers on the small tricks of font size "first issue free" and "top recommendation", obviously, this is seeking its own death.
A consumer may be scammed once, twice, or even for a year or two, but it is impossible to be scammed for a long time. Qunar.com, a pediatric and misleading trick, will only shoot itself in the foot.
As this netizen @Wind, who said to the watchful observation room, he has been using Qunar to travel, buy air tickets, etc. in the past few years, but after finding that he was deceived, he complained to Qunar to no avail, so he had to admit that he was unlucky, and completely uninstalled Qunar, vowing to "never use Qunar again".
Netizens: Do you use the Past Where Net? Have you ever experienced a similar scam? Welcome to leave a message, let's say "no" to the bad phenomena in Internet consumption together.
Here, I advise Qunar.com: work more to improve the quality of service, and less to make crooked tricks on the mine-burying pit daddy!