At the end of April, Mr. Lv, who was running a ride-hailing service in Hangzhou, had an accident. He said that the 4S shop and the insurance company on the repair plan at the bottom of the battery pack are nearly 10 times different.
【1818 Golden Eye】"70,000" and "7,000" are ten times worse How to repair the "red flag"
: At about 3:30 a.m. on April 29, at the intersection of Jiaogong Road and Moganshan Road, a unilateral accident occurred, the cause of the accident was that because it was raining at that time, it hit the barrier in the middle of the road, resulting in damage to the bottom of my car's battery and damage to the front of the car.
In August last year, Mr. Lu bought a Hongqi new energy vehicle to run online ride-hailing, spending a total of more than 170,000 yuan. He provided photos of the night of the accident, where the vehicle crashed into a guardrail in the middle of the road. At present, the car is parked in Zhejiang Yuqi Automobile Co., Ltd. in Yuhang, Hangzhou, saying that it can no longer be driven.
: The shield at the bottom of the battery pack, anyway, has already shown signs of damage, that is, it has passed. There was a fault checked in the 4S store, and then it was fine. The 4S shop said that if this car is concerned, the battery pack bottom plate cannot be replaced alone, and the original battery pack assembly can only be replaced.
Now, the front of the vehicle has been disassembled, lifted the vehicle, there are many scratch marks on the bottom, and some places are deeply damaged. Mr. Lu said that the insurance company did not agree with the maintenance plan given by 4S, and also sent him an electronic version of the "claim notice", which was "Hangzhou Zhongzhi of China Property Insurance Co., Ltd.", without a seal.
: The insurance company said that it could only repair the bottom plate for me, and did not agree to replace the battery pack assembly for me. The insurance company gave me a notice, this car this chassis, the lower shield below can be replaced separately, is more than 7,700 yuan, plus that labor cost, is this battery pack this piece, a total of 10,000 twelve. I'm going to replace the assembly and fix my car.
The "Notice of Claim" mentioned: "Our company found by going to the 4S store to take photos of the damage to the surface of the power battery assembly at the bottom of your car's Hongqi, which has not reached the level of replacing the assembly." It also gives the manufacturer code of the lower box assembly, and the manufacturer's guide price is 7728 yuan. The total amount of the assessed loss was 39,480 yuan, including the loss of the remaining right front part of the vehicle of 27,250 yuan.
: Our recommendation is to replace the battery assembly, more than 70,000 yuan. We don't have this thing to offer, how do we change. The spare parts number it provides is not used for his car, and the two are not the same, we have an ordered spare parts catalog, it does not exist at all, including from a technical point of view, there is no such thing. This power battery must have a certain degree of airtightness, which is equivalent to the situation that it will produce water leakage and air leakage. If you say that it is repaired on our side, it must have a certain degree of airtightness after repair, otherwise there is a safety hazard. This is broken, mainly because it is broken, if you say a little scratch, then it doesn't matter.
Zhejiang Yuqi Automobile Co., Ltd. issued a "maintenance notice", which stated that "the confirmation code cannot be matched and replaced with the power battery of the car".
: Sorry customer service center, we can't confirm the call, we also need to give feedback.
: The media is not accepting your interviews.
Mr. Lu and the reporter came to the branch of the insurance company located in Gongshu District.
: We can't accept your interview on the counter here, we can only say to help you give feedback.
Mr. Lu provided the insurance company with the "maintenance notice" issued by the 4S shop. Later, Mr. Pan of the China Insurance Hangzhou Zhongzhi Claims Department replied that the Hongqi service station sent by Mr. Lv for repair did not provide evidence to explain whether the battery pack of the vehicle could be replaced alone, and the company inquired through other Hongqi service stations that the battery case could be replaced alone.
Later, Mr. Lu reported that he and the insurance company had reached a consensus to replace the battery pack assembly.