Sales exceeded 200 million in 11 hours, known as the vanguard of vivo to hit the high-end market, and is regarded as the iqoo mobile phone that is expected to challenge Apple after Huawei.
iqoo series mobile phone is a high-end mobile phone under vivo, focusing on high performance + top competitive direction, and is the official competition machine of KPL (King of Glory Pro Competition). I have to say that this series of mobile phones is really good to play games.
However, recently, there have been a large number of consumer complaints that iqoo7 has many problems such as frequent heating, automatic shutdown, and inability to connect to WiFi.
Some consumers said that the above problems appeared on May 14 this year, "after updating the system, shutting down and restarting, it was found that the situation did not improve, and the mobile phone Wi-Fi could not be turned on at all for a few days." ”
This is not an isolated situation, and many iqoo7 consumers have posted about similar situations on various online platforms. Some netizens said: When sending the machine to the official after-sales service center for inspection and maintenance, I was told that such a situation belongs to the motherboard being burned out, has no repair value, and can only be replaced.
IQOO's after-sales service center proposes two options for consumers to choose, one is to replace the motherboard with 1500 pieces at their own expense, and the other is to increase the price of 1600 to trade in the old one. iqoo7 was launched to the market in 2021, that is, for mobile phones with a "three-guarantee" period of only one year, the vast majority of mobile phones with problems have passed the "three-guarantee" period. There is no legal problem for vivo to adopt such a solution.
But if it is a problem of mobile phone design defects, out of responsibility for customers and the maintenance of its own brand image, it is recommended that vivo consider more and come up with more solutions that can barely satisfy people, and don't just cut consumers as leeks. There have been design defects in other brands of mobile phones before, (to avoid advertising suspicion, I will not say which brand it is here), but others' solutions are much smarter than iqoo, not only did not cause harm to their own brands, but also won the trust of more customers because they were serious and responsible for customers.
Using legal provisions such as over-warranty as the reason to make consumers pay for quality problems, and intends to kidnap consumers through quality problems, so that they are forced to become permanent users of the brand itself through trade-in, etc., this is a villain trick. Using quality and word of mouth to win consumers is the right means of competition, are thousands of years of foxes, ten thousand years of essence, playing tricks, the final result of tricks is ruthlessly abandoned by consumers.