Today I accidentally saw an article, a gentleman surnamed Wang broke the news that when his daughter's wedding date was approaching, the hotel suddenly called Mr. Wang, asking Mr. Wang to improve the standard of the private table, otherwise he would refund his deposit, although finally after the reporter's mediation, the hotel still gave reception according to the original standard of the private table when the daughter got married, but this matter has not been able to let go in his heart!
It turned out that Mr. Wang's daughter got married on May Day, afraid that there would be more marriages during May Day, the hotel was not stable, Mr. Wang and his party went to a local famous hotel half a year in advance to see the environment and venue, Mr. Wang's family felt very satisfied, coupled with the hotel manager in charge of reception, the 888 yuan standard table menu recommended to Mr. Wang's family The standard table menu dishes were reasonably matched and the price was suitable, Mr. Wang immediately decided to arrange his daughter's wedding banquet here, and paid a deposit of 3,000 yuan according to the hotel's requirements, Just when Mr. Wang was busy for his daughter's marriage, he received a call from the hotel, asking Mr. Wang to increase the wedding banquet table menu from the original 888 yuan to 1288 yuan, Mr. Wang was very angry when he heard it, and immediately rushed to the hotel to find the manager responsible for receiving him theory, but the hotel manager was tough: either adjust the menu to 1288 yuan according to the hotel's requirements, or refund the deposit to Mr. Wang! Mr. Wang saw that the negotiation was unsuccessful, so he reported the matter to a local media, and after the reporter's mediation, the hotel finally agreed to maintain the original standard, although the reception on the wedding day of his daughter was still smooth, but Mr. Wang always felt that he was still holding a breath in his heart, what he didn't understand was: Why is the booked wedding banquet, but the hotel requires guests to improve the table menu?
Mr. Wang is confused, but as the manager of the hotel, he will probably understand the reasons behind the hotel's decision:
First, the hotel encountered an unshirkable relationship, and this offended guest was optimistic about the date that Mr. Wang had booked, so the hotel wanted to improve the standard of the private table or refund the deposit, so as to achieve the purpose of forcing Mr. Wang to change the date of the wedding banquet.
This is a possibility that the hotel suddenly called Mr. Wang and asked him to raise the standard of the wedding banquet table, if this is really the case, Teacher Wei is thinking: whose relationship is it that is so anxious to book the table: the hotel owner? Or from the hotel general manager? But certainly not the rest of the hotel, because they have neither the guts, nor the need and courage to do so! If this relationship comes from the boss and the general manager, where are the values that the hotel promotes? What does the hotel's good reputation rely on? Will the hotel have a good business order in the future?
Second, the hotel may have received another big customer, and the standard of the table and the number of tables booked are incomparable with Mr. Wang, but unfortunately, the date that this big customer wants to book is occupied by Mr. Wang in advance!
If this is the case, as a hotel manager, it is indeed a pity to watch a large customer go and not be able to receive it, but if the hotel's management is experienced, such a problem can be completely avoided!
Third, the hotel may be compared with other hotels, or feel that the previous table standard is a little low, and want to mention the previous table standard.
If the hotel really has such a purpose and consideration, it can only be said that the hotel is too shallow, and the revenue that the hotel wants to improve is really not worth mentioning compared to the reputation and reputation of the hotel.
So, in view of the golden period of wedding banquets like May Day, what should hotels do to achieve greater benefits, Teacher Wei gave you the following suggestions:
1. For the May Day wedding banquet booking prime file, the hotel can improve the standard of booking the table for the wedding banquet.
As we all know, May Day is one of the first good days of the year for guests planning to get married, but also the golden time for the hotel to book the wedding banquet, the hotel wants to rely on the May Day wedding banquet to increase the hotel's turnover, the hotel can be based on the needs of the guests, formulate appropriate standards for the wedding banquet.
2. The hotel should plan the venue reception arrangement of the wedding banquet table in advance to maximize the hotel reception as much as possible.
When guests book a private table, when arranging the venue, unless the guest charters the entire hotel, the hotel manager in charge of booking must consider in advance how to arrange the guests of the second and third private tables! Only by maximizing hotel reception can hotel benefits be maximized.
3. For wedding banquet prime time hotels such as May Day, don't rush to book out.
May Day is the golden time of the year-round wedding banquet, for the guests who plan to get married that year can be said to be just needed, so unless the guest table standard is high enough to cover the entire hotel, do not rush to set such a golden schedule.
The hotel asked Mr. Wang to improve the standard of the wedding banquet table must have the hotel's consideration, but since the hotel received the deposit paid by the guests, it is somewhat unreasonable to strongly ask the guests to improve the standards of the wedding banquet, and Mr. Wang still chose to blow this matter out after the end of his daughter's wedding banquet, indicating that the hotel did not have a good way to appease Mr. Wang's emotions, and such a hotel that does not talk about honesty and does not feel like customers, the final outcome must not be better!