During the May Day holiday, a shocking queue cutting incident occurred in the scenic area of Hengdian Film and Television City in Zhejiang. Two women swaggered into the team of the man in white from the back left side at the ticket gate, and the man in white pulled his bag and began to yell at him and even push each other. One of the young women also said: "You think you are a man, I am afraid of you, right?" I'm going to cut in line, you kind of do it, I tell you, we Sichuanese are not easy to mess with! The old man also said, "I'm going to cut the queue!" We're not easy to mess with..." The on-site staff and other tourists also persuaded both sides to settle down.
This video was filmed by netizens and uploaded to the Internet, which quickly caused heated discussions and discussions among netizens. Most netizens expressed dissatisfaction and condemnation of the two women's behavior, believing that they were uncivilized, disrespectful to others, and lacking public morality. Some Sichuan netizens expressed grievances and anger, believing that the two women had lowered the image of Sichuanese, and demanded that they apologize.
In the early morning of May 2, a young woman suspected of being one of the parties responded to the incident in a post on Weibo. She denied that she had cut the queue, saying she had just lined up the wrong aisle and wanted to move to the FIT aisle. She said that the reason she was angry and yelled at the man in white was not that he prevented her from cutting the queue, but that he pulled her hard and wronged her to cut the line. She also said that the old man in the video was her grandmother, not her mother as rumored on the Internet. She hopes that netizens can look at this matter rationally and not take it out of context.
For the woman's response, netizens did not buy it. Some netizens thought she was exculcating herself and apologized insincerely. Some netizens think that her translation from the annual pass channel or team channel to the individual passenger channel is itself a queue cutting behavior and should be re-queued. Some netizens think that even if she has arranged the wrong channel, she should sincerely apologize to the man in white, instead of justifiably angry.
So, who is right and who is wrong in this matter? Is it the incompetence of the scenic spot or the shamelessness of the tourists? Let's analyze it from the following perspectives:
1. Scenic spot management issues
As a well-known tourist attraction, Hengdian Film and Television City should have a perfect management system and service standards to ensure the smooth and safe flow of tourists. However, in this incident, we have seen some problems in the management of scenic spots:
(1) The ticket gate does not clearly identify the functions and objects of each channel, resulting in some tourists arranging the wrong passage or switching channels at will.
(2) The ticket gates are not equipped with sufficient railings or isolation belts to maintain order, so that some visitors can be inserted from the side or back
(3) The ticket gate does not arrange enough staff to guide and supervise tourists, resulting in some tourists can arbitrarily violate the rules without timely stopping and punishing.
(4) Insufficient monitoring equipment is installed at the ticket gates to record and analyze the behavior of tourists, resulting in some tourists being able to deny their mistakes without conclusive evidence and data.
These problems reflect the deficiencies and negligence of the scenic spot management, which bring inconvenience and dissatisfaction to tourists, and also cause damage to the image and reputation of the scenic spot. Scenic spots should learn from this incident, strengthen management level, improve service quality, and avoid the recurrence of similar incidents.
2. The quality of tourists
As a civilized tourist, you should abide by social norms and laws and regulations, respect the rights and interests of others, and maintain public order and the environment. However, in this incident, we have seen some problems with the quality of some tourists:
(1) Cut the queue. Whether intentional or unintentional, jumping the queue is an act that violates the principle of fairness and social morality, and will affect the rights and emotions of other tourists. Those who cut the queue should either apologize to other visitors and ask to give way.
(2) Tantrums. Whether you are pulled or wronged, tantrums are not a good way to solve the problem, but only intensify contradictions and conflicts. Tantrums should calm down, communicate and negotiate with the other party, or ask the staff for help.
(3) Shove. Whether in self-defense or retaliation, pushing is a form of violence that endangers the personal and property safety of others. Pushers should restrain their emotions and behavior, or accept investigation and treatment by staff or public security organs.
(4) Verbal abuse. Whether out of anger or pride, name-calling is an insult that hurts the dignity and feelings of others. The abuser should either withdraw his or her words or apologize to the other person and apologize.
These problems reflect the lack and low quality of some tourists, which brings distress and disgust to other tourists, and also causes damage to their own image and credibility. Tourists should reflect on their own behavior from this incident, improve their quality level, cultivate civilized habits, and be a polite and courteous tourist.
3. Public opinion issues
As a responsible media or netizen, you should report and comment on the incident objectively and fairly, do not take it out of context or take sides, and do not incite emotions or provoke disputes. However, in this incident, we have seen some problems in the public opinion of some media or netizens:
(1) One-sided reporting. Some media or netizens only make reports or comments based on video clips or the statements of the parties concerned, without fully understanding the ins and outs and truth of the incident, resulting in distortion and misleading information.
(2) Take sides. Some media or netizens only stand on their own position or interests, and unreasonably support or attack one party in the incident, without taking into account the feelings and rights of the other party.
(3) Inciting emotions. Some media or netizens used sensitive words or topics in the incident, such as region, gender, identity, etc., to intensify the nature and impact of the incident and provoke unnecessary controversy and confrontation.
(4) Provoking disputes. Some media or netizens deliberately create or spread some false or exaggerated remarks, such as rumors, lies, malicious speculation, etc., to undermine the reconciliation and mediation of the two parties in the incident, and even cause greater disputes and conflicts.
These problems reflect the irresponsibility and immorality of some media or netizens in terms of public opinion, which has caused distress and harm to the parties involved in the incident, and also posed a threat to social harmony and stability. The media or netizens should learn from this incident, strengthen public opinion literacy, abide by public opinion norms, and be a reasoned reporter or commentator.
In short, the Hengdian scenic spot queue cutting incident is a social phenomenon caused by many factors, not simply one party is right and one side is wrong. We should analyze and understand this matter from multiple angles, rather than blindly following the trend or accusation. We should take this as an opportunity to improve our own management, quality and public opinion level, and jointly create a civilized, orderly and harmonious tourism environment.