The May Day holiday is coming, are you already planning to travel?
What should I do if I forget my ID card when I take a plane or train? What can't I bring on the train? Who to look for the first time if your luggage is lost...
This travel guide may be able to help you ↓↓↓
01
Don't panic if you forget your ID card
It is convenient to make up on site
What should I do if I forget my ID card on the train? Railway 12306App can quickly apply for "electronic temporary boarding identification", which is very convenient to operate:
(1) Find "Warm Service" on the home page of the App and select "Temporary Identity Certificate for Passenger Train";
(2) Turn on mobile phone positioning, fill in name, ID number and other information to apply;
(3) Conduct "real person verification", and after passing the review, you can enter the station with the relevant ticket.
Note: Each passenger can apply for a maximum of 3 temporary travel identification documents in a calendar month. Relevant certification services can also be handled at the station counter.
If you forget to bring your ID card when boarding, you can search for the "Civil Aviation Temporary Boarding Certificate" WeChat mini program, fill in the name, ID number and other information according to the prompts, and face recognition will be performed after submission, and you can apply for the ID card QR code after recognition.
02
Didn't catch the train
Can I change my ticket?
If you are unable to catch the train, you can apply for the change service of the subsequent train on the same day. If you apply for a refund, you must apply before the date, number and departure time stated on the ticket.
In addition, after the ticket purchase is completed, passengers can board the train at the intermediate station according to the date and number specified on the ticket, but the fare for the unused zone will not be refunded.
03
On the train
These things cannot be carried
Before departure, remember to check your suitcase and do not bring dangerous items such as solid alcohol, fireworks, and hydrogen balloons on the train↓
However, some public welfare "slow trains" allow passengers to carry a small number of poultry, livestock and daily tools and agricultural tools.
04
Baggage is accidentally lost
Try to get it back like this
When taking the train, the security checkpoint, waiting hall and train luggage rack are prone to mistaken or missed luggage, so please check carefully when leaving.
In case of loss, you can perform lost and found items in the 12306App:
(1) Open the App, click "Warm Service" - "Lost Items", and select "Lost Items Collection";
(2) If items are lost on the train, select "Search by train"; If an item is lost in the station, select "Search by Station";
(3) If you find that the information matches your lost items, you can call 12306 customer service phone for application consultation;
(4) If you do not find your lost item in the collection information, you can fill in the relevant information through "Lost Item Registration" and pay attention to the search progress.