The thing is like this, on March 30th, I mailed some baby products to my family in the company, and the company cooperated with EMS and SF, because there are more things, 2 relatively large cardboard boxes, thinking that using EMS can be slightly cheaper, and is the distance from Beijing to Langfang, there should be no problem, after I packed the box, the EMS staff also helped me re-load, afraid that I would not be strong. I also specifically asked how long it would take to get from Haidian to Langfang, Hebei, and was told that I would normally arrive the next afternoon. I told my family that I would arrive tomorrow afternoon and prepare to receive the courier. As a result, I waited for two or three days, but the family did not receive feedback. I started contacting EMS pickers who worked with the company.
The courier does not reply
The courier does not reply
It wasn't until I called him that he told me I didn't know what was going on, and then told me to call 11183 to complain. The first time I called 11183 was intelligent customer service, dead or alive could not contact manual customer service, at that time outside, so I didn't delve into it.
After a few days, my family gave feedback, but I still didn't receive the express, it was really a flame at that time, I just checked the logistics information.
The logistics information was abnormal, but no one contacted me
After checking the logistics information myself, I found that from March 31st to April 8th for 9 days, I have been issuing and delivering in Sanhe, but for such a long time, whether there is no EMS staff in Beijing or Hebei to contact me, it is I who took the initiative to make a complaint call, in order to know a little bit of information about this express, the first time I called the complaint phone, gave me a phone number of another department in Shangdi, saying that there was a problem when the express address was scanned, and the address was only swept to Langfang City, Hebei Province, and the address information was not available later , so the express can not continue to circulate, here are several more serious problems: 1, the address is not right, not checked out. 2. Since the express delivery has reached the delivery department of Sanhe Distribution and there is no recipient information, why not call the sender or recipient to inform. This is the working attitude of state-owned enterprises?
After waiting for another 2 or 3 days, the family's feedback still did not receive, and after calling the complaint every time, I was told that there were 2 express packages, one of which was damaged, but the weight was correct, and the other one was also damaged, and the weight was not right. Let me file a breakage claim. Then I asked that delay so long, #EMS# didn't have a little bit of a word? Notice: You can apply for a refund of the postage fee. I am directly dissatisfied with this. And when I complained, I gave me the phone number of the delivery staff in Langfang, but this phone call was made no less than 10 times, and it didn't pass, and the courier in Hebei was even more powerful, and I couldn't contact it directly!!!!
Today I finally received 2 broken couriers, really all kinds of problems:
The bottle is broken
deformation
break
So far, EMS is still very calm, no one has taken the initiative to contact me from beginning to end, and I have not received a word of apology.
I advise everyone to use #EMS# with caution in the future, the service is too poor!!!!!!