I purchased an Apple 14plus black mobile phone online, the transaction price was 5700, mailed through Jingdong Logistics, I personally received the goods, and held the unboxing video, the mobile phone was seriously broken, and the glass behind the screen was shattered. On February 28, about 15 minutes after signing for receipt, I will directly contact Jingdong Express customer service and upload all evidence. Until March 3, customer service was not contacted. During the period, I have been calling Jingdong, and the customer service that handled the problem has not returned, knowing that on the morning of the 3rd I complained about the black cat complaint, changed a customer service to deal with it, asked me to re-upload the evidence, he had to re-deal with it, and his attitude was very careless. I accept, on the evening of the 3rd, call back. Tell me that I can only compensate 1500 yuan, and I have to wait 7 days, and I want proof of repair costs, I want to ask that Apple phone is broken like this, 1500 can be repaired? In this regard, what does it have to do with you that you compensate me for repairing or not repairing? I purchased the full coverage premium, that's it?
Jingdong Express customer service has been prevaricating, and I also have a call recording. In the middle, he also admitted that it was their problem. is not compensated according to the actual price, here it is said that any repaired mobile phone, in the future will lose money in the sale. Everyone help me see what to do, it's too sad, this maintenance fee is 4499.
This is what JD.com calls full treasure.
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