The financial services of Bohai Bank Co., Ltd. (hereinafter referred to as "Bohai Bank") have long brought a strong "taste of the year". In order to effectively do a good job in financial services during the Spring Festival holiday and meet the various financial needs of our customers, Bohai Bank deployed in advance, played the financial service combination card, and while ensuring the uninterrupted financial services during the holiday, took multiple measures to carry out warm-hearted services, ensure people's livelihood and inclusive benefits, and serve the real economy, add color to the people's better life, and help the majority of residents spend a happy and peaceful Spring Festival.
Accompany the whole process online and offline
At the end of the year and the beginning of the year, financial needs such as cash deposits and withdrawals, currency exchange, and wealth management purchases increase significantly. In order to ensure the normal operation of business during the Spring Festival, Bohai Bank gave full play to the advantages of online and offline integrated services to ensure service continuity and fully meet the various financial needs of customers.
In terms of branch services, Bohai Bank adopts the method of staggered opening of business outlets in accordance with the principle of "effective coverage and accurate reach", on the basis of ensuring a reasonable number and the coverage of branch services, and focuses on the operation services of branches in major commercial blocks and residential areas. At the same time, business outlets around the world have "changed into new clothes for the Spring Festival", cute rabbit stickers, lucky characters, couplets, auspicious knots and other joyful and full of New Year flavor, customers who come to the outlets to handle business also have the opportunity to receive elaborate New Year couplets, window flowers and exquisite desk calendars printed with Bohai Bank's special products and services.
In terms of online channels, online banking, mobile banking, self-service equipment, customer service telephones, etc., as intelligent service means for banks to further meet the financial needs of customers, provide customers with online consultation through 2×4/7 uninterrupted service to ensure that professional, convenient and high-quality banking services are "not closed" during the Spring Festival. Hangzhou Branch, Shenzhen Branch, Changchun Branch, Dalian Branch, etc. will also organize online mini-game activities such as "Da Zhantu Dori Nafu" and "Chinese New Year Greetings Solitaire Grab Red Envelopes" during the Spring Festival to increase wealth and happiness for the majority of residents.
Warm heart at the end of the year Warm service to new citizens
The vast number of new citizens are the "new blood" in the process of urban development, and have become a force that cannot be ignored in the new economy and new consumption of society. In order to continuously improve the availability and convenience of financial services for new citizens, focusing on key groups such as new citizens, Bohai Bank has upgraded the level of exclusive financial services and adopted various measures during the Spring Festival to continuously meet their financial needs in terms of housing, employment, entrepreneurship, and pension.
Under the overall leadership of the head office, branches at all levels of Bohai Bank organized the establishment of new citizen service leading groups, formulated a work plan for strengthening financial services for new citizens, clarified financial service objectives and responsibilities and figures of various lines and departments, formed an agile organization for the implementation of the whole bank, and promoted the implementation of relevant policies for new citizens.
With the Spring Festival approaching, in order to solve the capital needs of new citizens in the process of employment and entrepreneurship, Bohai Bank "tailored" online products. Taking the Dalian branch of Bohai Bank as an example, the branch makes full use of the Bank's inclusive financial products and preferential policies, strengthens cooperation with financial guarantee companies such as science and technology guarantee and agricultural guarantee, builds guarantee product solutions, and simplifies business procedures; In addition, strengthen online credit bank-tax interactive products such as "Bohai Business Loan" and "Bohai Tax Business Loan" to comprehensively improve service quality and efficiency.
In order to meet the differentiated consumption needs of new citizens to settle down, Bohai Bank continues to upgrade consumer loan products such as "Golden Loan" to achieve pure online business application and approval. With the Spring Festival approaching, new citizen Xiao Yuan successfully obtained 160,000 yuan of consumer loan support through the online approval of "Golden Loan", renovated the new house he purchased not long ago, and fulfilled the "happy year" and "dream of living in peace".
Peace of mind and peace of mind to celebrate the New Year
In order to enhance the public's awareness of consumption protection, improve their self-fraud prevention ability, and guide the general public to enjoy the Spring Festival while improving their awareness of risk prevention and staying away from various fraud traps, Bohai Bank fully grasps the offline branches of "non-closing service" and the online channels of "uninterrupted service" to carry out various forms of financial fraud prevention publicity activities.
Bohai Bank Hangzhou Branch takes business outlets as the main position, sets up financial consumption consultation desks, places publicity posters in prominent positions, distributes leaflets to customers, publicizes financial knowledge, especially for the elderly, migrant workers and other key groups to publicize and explain the risks of online loans and illegal fundraising, how to prevent communication network fraud, anti-money laundering, illegal trading of bank cards and other financial security knowledge.
The Dalian Branch focuses on new citizen groups by entering construction sites, markets, business districts, enterprises, etc., and specially explains and publicizes financial services such as "safe residence", "happy work", "education" and "pension" that it cares about, and conducts popular science education on financial knowledge such as anti-fraud and anti-fraud, and prevention of illegal fundraising. The branch also publishes financial literacy articles for new citizens through new media platforms such as WeChat public account, and organizes various outlets to strengthen financial literacy for new citizen groups through a combination of online and offline methods.
On the occasion of the Spring Festival in the Year of the Rabbit, Bohai Bank will continue to stick to its post, protect the lights of thousands of homes with financial strength, effectively ensure that the New Year service is not closed and continuously filed, enhance the sense of security and happiness of the majority of financial consumers during the festival, and escort customers through a happy and peaceful year.