Huawei launched the "User Care Month" in June, launched a number of initiatives to help improve the use and after-sales experience, executives shared the troubles and solutions encountered, and did not want to comment on some messages some embarrassing.
Yu Chengdong, Huawei's consumer business, shared his experience through social platforms, and the last time he returned to his hometown, his cousin said that the mobile phone became "stuck", and pop-up ads continued to appear, and they could not be deleted. Take a look at the many rogue software on your phone, so you turn off your phone, press and hold the volume up key and the power button at the same time, and then choose to enter "Safe Mode" to troubleshoot and uninstall the malware after booting. This method can be recommended to friends who encounter the same situation, or seek the help of Huawei's after-sales and customer service.
Comment area netizens left a message "Yu Zong, Mate30Pro does not have a volume key to do?" ”。 The original Huawei Mate30 series was released in 2019, using a super curvature waterfall screen design scheme, Huawei very boldly canceled the physical volume button, and used a sliding curved screen to adjust the volume. Huawei terminal customer service response: Mate30Pro series after the boot vibration, continuously press the power button 5 times to enter safe mode.
Next, some netizens commented that it was embarrassing, thinking that "now that there are too many built-in ads in the Hongmeng system, Huawei should not care about this advertising fee, I hope that Hongmeng will be clean, simplify some functions to remove redundant places, and there are some built-in software, which cannot be used but cannot be uninstalled." Huawei terminal customer service avoided the problem of too many advertisements, and replied instead, such as information, camera and other basic functions do not support uninstallation in order to ensure the normal use of mobile phones, I hope to understand.
Most of the questions raised are Huawei users, who really feel that there are too many advertisements in the Hongmeng system, even more than the domestic friendly Android custom UI ads. At the same time, the smart screen launched by Huawei also played the concept of "no advertising" in the early days, but in the later special cheap version, the advertising content was also launched, which has no unique ecological advantage, but instead "maintains the original intention" from the glory of Huawei's separation, promising that the glory brand smart screen will never join the on-off advertising.
In the face of user complaints, Yu Chengdong and Huawei terminal customer service have not chosen to respond positively, but some fans hope that everyone can understand. Due to well-known reasons, Huawei mobile phone and terminal business encountered great difficulties, adding more advertising in the system can have more income, make up for the loss caused by the reduction of mobile phone sales, only in this way can there be enough funds to engage in research and development, in order to support Huawei's future "return of the king", at that time everything will be fine.
According to Huawei's 2021 financial report, its total revenue was 636.8 billion yuan, down 28.6% year-on-year, and its net profit was 113.7 billion yuan, a sharp increase of 75.9% year-on-year. Under the premise of declining revenue, the profit margin is still growing, indicating that Huawei is now in a healthy development model, only in this way can it support huge R&D expenditure and make breakthroughs in chips, baseband, 5G networks and other fields.