Who is convenient for the express station? Why is the courier no longer coming to the door? How to get the courier to the door?

"Hello, your courier has arrived at the ** station, please use the pickup code to pick up, if you have any questions, please contact 137****0000", I believe many people often receive such a text message.

Since the establishment of courier stations, home delivery has become a luxury, replaced by a pickup code notification on the mobile phone. And the courier never calls in advance to ask for the customer's opinion, but sends the express mail to the express station, if it is a small piece, if it is a large piece, it is really inconvenient to pick up.

How did the well-spoken convenience service become like this?

Why do courier stations exist?

In response to everyone's questions, we started from a set of figures, from 2011 to 2021, China's express delivery business volume increased from about 3.66 billion pieces to 108.3 billion pieces, an increase of nearly 30 times; but the first-line couriers grew from more than 1 million people to 3 million people, only more than 3 times, and the current express delivery industry is facing the dilemma of fewer goods. In addition, various express delivery companies have fought a price war, and the delivery fee per order is extremely small, and the space for profitability has been greatly squeezed.

This pressure is eventually passed on to the courier.

Couriers deliver more and more express mail every day, but the delivery fee is constantly decreasing, and the courier company has extremely strict timeliness standards. At this time, if all the delivery is delivered to the door, it is necessary to go through the complex process of "contacting the customer - communicating the door time - planning the route - delivery", and any link has problems, such as: the customer cannot be contacted, the receiving address is not clear, the community access control is strictly unable to enter, etc., which will lead to the express mail can not be delivered within the limitation period, and the final result is that the courier suffers from customer complaints and timely fines.

On the one hand, there is a larger amount of business, on the other hand, there are fewer and fewer front-line employees, as well as the high timeliness standards of express delivery companies, and an effective solution is urgently needed under the triple dilemma to help couriers complete efficient delivery, which is the express station.

Who is convenient for the existence of the express station?

The so-called existence is reasonable, the market has demand, the express station can exist, and has shown a trend of blossoming everywhere, from the general direction, the express station is convenient for the courier & consumers & express delivery outlets of the existence of three parties.

First, it is convenient for the courier

1. Improve efficiency: the courier pulls a small area of express delivery to the station, pays a certain storage fee to the station, warehousing - notifying customers to pick up - signing and other links are all handled by the station, which greatly saves the time of the courier and improves the delivery efficiency.
2. Reduce complaints: The courier company has strict limitation requirements, overtime delivery, and it is easy to attract complaints and fines. The courier is placed at the courier station, and the validity assessment can be completed immediately, and there is no delay penalty.
3. Convenient management: Compared with the express cabinet, the station is more inclusive, can place a variety of different types of packages, and manual management, can deal with customer problems in a timely and effective manner.

Second, it is convenient for customers

1. Solve the problem that customers are not at home during the day

Many customers are office workers, during the day the courier delivery is not at home, if the courier is all concentrated in 8 pm - 10 o'clock in the evening for customers to send pieces, the original 1 day to send the express, may be three or five days to complete, your express delivery can not reach the first time in hand, of course, the courier's timeliness can not meet the standard; if it is placed at the door according to customer requirements, if there is a loss, there will inevitably be a situation of rip-off, that has a greater impact.

2. Solve the problem of long-term business trips of customers

Some customers need to travel frequently, if the express mail is placed in the express locker, there is an additional charge, the customer is not happy; if the courier waits for the customer to come and then send the package, the timeliness is difficult to meet, can only do the problem piece or return, the customer is certainly not happy.

3. Solve the privacy requirements of customers

Some customers, especially women living alone, refuse to let couriers come to the door for personal safety reasons.

Third, the terminal network has been stabilized

1. Reduce the loss of couriers

If the workload of the courier is too large, and can not make money, due to the delay in the statute of limitations caused by the fine and more, it will lead to a large rate of loss of couriers, couriers are a necessary part of the end of the delivery of a kilometer, if the courier all leave, then the express outlet business will all stagnate.

2. Enhance the competitiveness of timeliness

For the express delivery industry, the fight is the service timeliness, the existence of express stations to improve the efficiency of delivery, enhance the competitiveness of the terminal network industry.

Since the station solves the customer problem, why does the customer still reject the station?

Seeing the above answer, many customers may have taken an eight-hundred-meter knife to prepare to come, but nothing can be satisfied with everyone, the existence of the station is convenient for some customers, but also makes some customers feel inconvenient, through the complaints I received, everyone's dissatisfaction with the express station is mainly attributed to the following points:

1. The courier puts the pieces at the station without the permission of the customer

According to China's current express delivery business volume and the number of couriers, remove remote areas, the average daily each courier has about 300 pieces, if the 300 couriers are verified whether it is delivered to the door, it will take about 2-3 hours to confirm this link by phone.

Therefore, many couriers choose to pull the courier to the station uniformly, and then the station sends a text message to notify the customer to pick up the package, which is convenient for the courier, but from the customer's point of view, the courier is placed at the station without permission, which is not compliant and unreasonable.

In fact, in response to this problem, I think that couriers/courier stations can label users for label management, on-site /customer self-pick-up, to meet the needs of different users.

2. Some large items are not delivered to the door

Judging from the complaints I have received so far, in fact, most of the express mail is still accepted at the station, but I hope that the station will provide door-to-door service for some large items, and some of the station/courier refuse the service, which has caused displeasure to customers, which is indeed the place where the station/courier is worth improving.

3. Poor service attitude of the station

This should be one of the reasons for the highest proportion of complaints at present, the staff of the station is uneven, and sometimes there is a situation of poor attitude, resulting in customers refusing to communicate with the station.

In view of this situation, I personally believe that the station platform should strengthen the quality training of employees, it is best to have a reward and punishment mechanism, and then improve the comprehensive service level of the station, of course, this implementation has a certain degree of difficulty, the need for the whole industry to cooperate, here will not be described one by one.

4, the station is too far away from yourself

If the station is downstairs in their own home, 99% of customers are willing to pick up the goods! However, some of the stations may be far away from themselves, and may run from one end of the community to the other, and customers feel that it is too troublesome.

How to solve the problem of courier not delivering to the door?

1, contact the courier: communicate with the courier to deliver to the door, if the courier refuses, directly complain to the courier company / postal administration.

2. Contact the platform where the station is located: For example, contact our fast treasure station headquarters, our fast treasure station will add you to the white list, the station can not enter your package, can only be handed over to the courier to deal with.

About the courier station home delivery, what are your ideas, welcome to communicate and discuss together.