May 6 news, this morning a large number of netizens reported that in the early morning, China Unicom inexplicably deducted 95 yuan more phone bills, resulting in a sudden shutdown of mobile phones /broadband due to insufficient balance. Some users who have set up low phone bills to automatically recharge, so they automatically recharge 100 yuan or more of their phone bills.
After understanding, it was found that these Unicom users who were over-deducted all had a superimposed package package with a price of 95 yuan under their accounts. However, all users said that they did not open the package, which was opened by Unicom without the consent of the user. In this regard, a large number of users complained on the black cat complaint platform, and received more than 1700 complaints in a short period of time. China Unicom customer service responded that the additional deduction was caused by a system upgrade.
As one of the three major operators in China, China Unicom should not have made such a serious mistake. Xiao Lei learned that users in Tianjin, Liaoning, Shandong and other places have been privately opened traffic packages, a small number of users have opened more than one, some have been opened 3, 5, and when they wake up, they have been deducted three or five hundred words.
For the vast majority of users, there will not be too much mobile phone bill deposited, usually enough to deduct a monthly rent. All, once there is a private deduction, the mobile phone/broadband will be directly stopped, which will seriously affect the normal use of everyone. Of course, many people now set up "low phone bill automatic recharge", the purpose is to prevent the occurrence of number arrears and downtime. However, this seemingly convenient operation is simply a disaster when it encounters a private deduction.
China Unicom officials said that the extra deduction will be refunded the same way. However, some netizens found that the money was only returned to the balance of spending, not directly to the bank card or Alipay. This means that those users who are deducted privately are equivalent to you precharging your mobile phone number for hundreds of yuan in advance, and are forced by China Unicom to charge a wave of phone bills. For those users whose monthly rent is not high, hundreds of dollars are estimated to be used up for several months or even years.
There is nothing wrong with this treatment plan, after all, there is no additional deduction for other fees. But everyone certainly does not accept it, because no one will be idle and have nothing to do to charge the mobile phone for hundreds of dollars to save. In the past, there had to be special offers to pre-charge the cost, such as a one-time recharge of 200 get 50 and so on. Therefore, this error of Unicom has led to a large number of users precharging hundreds of dollars, if you do not give a refund or do not give other compensation, it is estimated that it is difficult to make everyone satisfied, and there may be a large number of users transferring to the network.