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Xinhua News Agency, Harbin, April 24 (Reporters Xu Kaixin and Wang He) "No problem, the staff will send you upstairs after the takeaway disinfection, please wait." "You're welcome back, but we also have to make sure that safety comes first." "Hello, I am a staff member of Wenjing Community and need to verify the following information with you..."
In the Wenjing community of Harbin, He Wenjuan is answering calls from residents. Photo by Xinhua News Agency reporter Xu Kaixin
Recently, a conversation video of a citizen seeking help from He Wenjuan, a staff member of wenjing community in Harbin, Heilongjiang Province, attracted the attention of netizens, who left messages saying that the community service was in place and the staff was cordial and pragmatic.
He Wenjuan is a Communist Party member who has been working in the community for five years. Since the outbreak of the epidemic in Harbin, she has received an average of hundreds of calls a day for circulation and consultation.
Wenjing community worker Li Jun introduced that after the community found confirmed cases and a number of close contacts, only 7 staff members were responsible for more than 600 home isolation and control personnel, as well as more than 3,000 residents of the normalization of the epidemic situation management and nucleic acid testing.
He Wenjuan delivers supplies to residents under quarantine control. Photo by Xinhua News Agency reporter Xu Kaixin
In the process of "fighting the epidemic", Wenjing community staff kept in mind the "three treasures" of serving residents - patience, care and heart-to-heart.
Talking about how to better perform their duties and responsibilities in the fight against the epidemic, He Wenjuan said that after the outbreak of the epidemic, the work of circulation, transfer, sealing and control, and material distribution will be carried out accordingly, and it is necessary to stand in the position of residents and think about problems from heart to heart.
He Wenjuan marked the information for residents to take out food. Photo by Xinhua News Agency reporter Xu Kaixin
In order to check the hidden dangers of the epidemic for the first time, He Wenjuan often has to call late at night to verify the information, and some residents are somewhat disgusted, and also question the authenticity of her identity, "No one wants to be disturbed in the middle of the night, patiently explain the reason to the residents, they will understand." ”
During the epidemic, residents' mood swings and problems increased, which is reasonable. He Wenjuan said that as a community worker, it is more important to be careful to do everything well at this time.
He Wenjuan noted the needs of residents on her sleeve. Photo by Xinhua News Agency reporter Xu Kaixin
He Wenjuan's protective clothing left sleeve is often "black", the reporter approached and found that the above note the special needs of residents, "there are too many types of materials to be sent, sometimes residents temporarily increase demand, in order not to confuse, not to miss, just write it on the sleeve." ”
"In the three days when the confirmed case was first identified, I slept for a total of seven hours." He Wenjuan said that it is false not to be tired, but she has become accustomed to the 24-hour standby work rhythm, fortunately, most community residents are very agreeable about her and her colleagues' work, which is also her motivation to persevere.
An old man in the community once told He Wenjuan that if his children were not around, he expected the community workers to come to the pension. "It may be a joke, but it's enough to show the trust and understanding that residents have in us." He Wenjuan said that sometimes a word of approval from residents can make her happy for several days.
The epidemic is merciless and compassionate, and care is mutual. Li Jun said that during this time, the task is heavy, often working all night in the community, residents know and sent them mattresses and bedding, "We community workers and residents are each other's backing, I believe that everyone will work together to defeat the epidemic as soon as possible!" ”