The "stereotype" that Chinese people are good at mathematics is really not covered.
Chinese who have traveled in Europe and the United States often have such an experience, when buying small and small things in the grocery store, cashiers often find the wrong money, just because they count! technique! too! difference! finish!
Chinese families teach their children to learn abacus mental arithmetic from an early age, and the simple logic of daily life and addition, subtraction, multiplication and division are not at all. However, just such a simple thing is a ceiling for many Europeans and Americans. Even Canada's current Prime Minister, Trudeau, was blasted by the fact that the arithmetic was too poor.
Recently, because of the arithmetic war, there is also a Canadian Chinese brother Jeff Chong.
Three days ago, Jeff told the story of his customer service "battle" with the Canadian national coffee Tim Hortons on the international version of TikTok, and it was really a show to meet the soldiers!
The cause of the incident was that Jeff placed an order through the Tim Hortons mobile app, ordered two turkey bacon club sandwiches with bacon and a small cup of decaffeinated coffee, and the mobile phone automatic bill showed that it was 17.47 yuan before tax, but Jeff himself calculated that it should be 15.97 yuan.
Take a look at the screenshot of the receipt that Jeff showed on TikTok, and calculate, is it 15.97 yuan before tax?
This kind of computer miscalculation of small errors, usually caused by the wrong version of the goods or system setting errors, the difference is two or three dollars of things, Jeff did not pay too much attention, just want to "talk to customer service, correct the error on the line."
So Jeff sent an email to customer service, and attached a screenshot of the receipt, informed the small error, and asked for correction. From then on, the "love-hate feud" between Jeff and Tim Hortons began.
Round 1
Sarah D, Tim Hortons' customer service sister, politely replied to Jeff's email with a screenshot she took to inform jeff that the bill was not wrong. Moreover, the screenshot attached to Sarah is exactly the same as the screenshot that Jeff sent her.
Round 2
Jeff thought to himself, maybe Sarah was negligent, so he went back to an email and told her that she had miscalculated the account, which should be 15.97 yuan not 17.57. As a result, Sarah still emailed back and said that the account was not wrong, and that the extra 2 dollars were due to the extra two bacon.
Readers, friends, look at the small ticket, add two bacon plus 2 dollars really should, then the pre-tax price is not 17.97, not 17.47 now? Why is the difference now only 1.5 yuan instead of 2 yuan? Obviously, Sarah's explanation is not convincing!
Round 3
At this stage, Jeff has begun to use F*ck to express his emotions, and scolds people "silly X" a meaning, "To this point, I think, F*ck it, I don't care about money anymore, I just want to prove my point." ”
To prove his point, Jeff began to break down his bills, counting them one by one and then adding them up.
Jeff first took a screenshot of the price of the item from Tims' official website:
Basic Turkey Bacon Club Sandwich 6.19
Turkey Bacon Club Sandwich with Bacon 7.19
It then reads:
"Based on the screenshot I provided, 6.19 + 7.19 (bacon)= 13.38.
According to your screenshot, 7.19 + 7.19 + 1.59 = 15.97, not 17.47 in your screenshot. So I want to figure out where these 1 block 5 come from? ”
As a result, Sarah also replied with a bill breakdown email, did a calculation herself, but still said that "the bill was right"; and, in order to apologize to Jeff, she also volunteered to charge Jeff's Tim account with 250 points.
Take a look at Sarah's equation:
7.19 (sandwich) + 1 (bacon) + 1.59 (coffee) + 7.19 (sandwich) + 1 (bacon) = 17.97 yuan
Let's not say that Sarah's logic of this addition application question is correct, according to the above equation, the answer 17.97 is indeed correct! But the problem is that the 17.47 yuan is clearly written on the receipt, and this difference Sarah does not seem to see, which is the key to the problem!
Round 4
Jeff had no choice but to send Sarah another email, teaching her "Zero Basic Math Application Problems":
"The basic sandwich is 6.19, plus bacon plus 1 dollar, why add another dollar?" Even if you do, I should pay 16.25 instead of 15.12. Because 6.19 (basic turkey bacon club) + 7.19 (turkey bacon club) + 1 (extra bacon, although 1 piece has been added) + 14.38 + tax = 16.25 yuan. Regardless of the algorithm, there is a problem with your system. ”
After sending the above email, Jeff wanted to add some more material, and then sent another email to Sarah, pointing out that her subtotal was different from the subtotal she received on the receipt, "In your previous email, the subtotal of my order should be 17.47, not 17.97." Even according to your logic, you still overcharged me by $0.5 + tax. ”
After the video of Jeff vs Tims customer service fermented, some onlookers explained that Tims overcharged 1 piece of 5 is lettuce is tomato money.
Jeff responded and sent out a second video asking ," Is I Karen?" ”。
As an aside, "Karen" is a slang term in English-language culture, and Wikipedia's explanation of it is shown in the following figure:
In the video, Jeff says, "For those who are curious, yes, lettuce is an extra $1 and tomatoes are 5 cents." But they didn't list it up, so how would I know about him X? ”
Jeff believes that it is not right to take money from customers without properly listing the project details. This does make sense, because the receipt is equivalent to the purchase contract, which is not written on the contract, of course, it can not be counted.
At the end of the incident, Jeff said that Sarah admitted that he was wrong, and told him that the mistake was caused by the difference between the online order system and the store where he placed the order, and advised him to go to the store.
Last night, Jeff posted a third video about Tim Hortons' social media responses.
Tims' social media customer service explained what kind of money this 1 yuan 5 received, the same as the comment of the previous onlooker, and said that he would revise the mobile phone order system software so that the price and order details could be corrected!
In fact, in Canada, it is common for shop receipts to go wrong. The most common mistake is that the price of the item on the receipt does not match the price of the label on the shelf.
Residents of Greater Vancouver, have you had a similar experience? Welcome to leave a message to share.