Yesterday morning, some sisters said to invite me to drink coffee, and I was still confused. She said, you open the hungry point yourself, I invite you. It's also slippery to do so!
Originally, I have always had the habit of drinking coffee, not to say that I live by drinking coffee, but a small habit. According to the sisters, I found Luckin Coffee, which is really good, and she invited me. Spent $2.50 to order two cups of coffee.
Waiting for delivery
Wait, I don't have to brew it myself. The result has not come, and later learned that this is a system BUG, and now the coffee shop has been completely closed. It feels like a hundred billion, after all, the merchant has already taken orders, even if the store is closed, the first order will always be total, and the result is that the left wait can not wait. The coffee addiction came up again, so I had to make a drink myself.
Luckin officially apologized
At noon, I suddenly received a prompt saying that the hungry merchant had cancelled my order. You can still have this kind of operation, cancel the order at least give me a call. Cooked ducks have flown, missed a million, this mood is not good, not 2 pieces of 5 things, the gap is big! Whether it is a platform BUG or a business operation error, it should not be paid by consumers, and customers who place orders should always be right.
People's emotions are not like this, sometimes because of a small thing, the mood is happy all day, but also because of a small thing, the mood falls into the bottom.
Customer service attitude is vague
Not much later, Luckin coffee orders abnormally rushed to the hot search, I thought to myself, this is not to be teased by the merchant once, playing our right as an advertisement. Later, Luckin's official account sent an apology letter, which I don't think was sincere at all.
Some of my friends still received coffee, and some people who didn't receive it also got compensation red envelopes, so why didn't I have anything? So I plan to talk to customer service, anyway, I have time to rest after eating at noon.
64 yuan heart red envelope compensation
Now there are more orders for takeaways, more on time delivery, more merchants or buyers to cancel orders, but you do not say a word for 3 hours, greeting without playing directly cancel the order is really a bit rogue. This is clearly a fraud consumer, false publicity, traffic earned a big wave, finished nothing.
There are small partners who receive takeaways
It also reminds me of a news I watched a long time ago: Mr. Zhou of Beijing ordered a real kung fu meal at Hungry Mo, and the page advertised that "the whole city will deliver about 41 minutes". 11:08 SMS prompts that the takeaway has been delivered, and 11:38 SMS informs you that the order has been cancelled due to delivery problems.
In January this year, Mr. Zhou sued Ele.me for defrauding consumers in the Beijing Internet Court, claiming a compensation of 500 yuan in accordance with the relevant provisions of the Consumer Rights and Interests Protection Law on the grounds that he had defrauded consumers. But whether everyone is Mr. Zhou, many people are unable to do so, and they have no time to defend their rights.
As a final result, Ele.me did not deliver takeaway food and cancelled the order, and the court ruled that it constituted fraud and lost five hundred.
Friends, did you order Luckin coffee yesterday? Received?
Latest follow-up
We haven't received compensation yet, so let's see if we do.