Have you been late for your delivery lately?
Many consumers said
The goods purchased online by themselves appear to arrive slowly
Problems such as untimely information updates
This has also become a hot spot for complaints about related platforms in the near future
"Express" becomes "slow delivery"
So what is the logistics situation of Anqing Express?
Follow the evening newspaper Jun to see
March 23
Ms. Zhao, a citizen, complained that there was a delay in the delivery of Zhongtong Express
At the Hefei transit station
Stayed for a week or so
It is understood that Zhongtong Express has not received the epidemic notice when receiving the mail on March 21, and only received the notice that the express delivery has been transported to the Hefei transit station, due to the impact of the epidemic, all the express delivery pieces are stuck in the Hefei transit station, enterprises and customers also communicate and explain the situation, most customers express understanding.
Coincidentally. On April 10, Mr. Chen, a citizen, told reporters that he bought fishing gear supplies on a shopping platform on the 6th, but he had not received them on the 10th, and he usually bought things online for two or three days, which was at least two days slower than usual.
Subsequently, the reporter saw on the Tmall website that in some areas affected by the epidemic, customer service will prompt the suspension of delivery, while reminding consumers to be cautious in high-risk areas of the epidemic, if the order is placed, the delay will be the first time to inform consumers, as soon as possible to deal with the delay problem, if it is not urgently needed, it is recommended to buy later.
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"We now deliver at least 10 fewer shipments per day than usual. Affected by the epidemic, many processes have become slow, in addition to the staff to do a good job of daily health monitoring, express mail, vehicles also need to be strictly killed. Zhongtong courier Liu Feng said.
The reporter learned from the Anqing Postal Industry Safety Center that since January this year, Anqing has received a total of 126 complaints and consultations on express mail. According to Wang Li, the person in charge of the center, since March, there have been many complaints about express delivery delays, and sometimes three or four express delivery complaints can be received a day, and the complaints are mainly express delivery delays, courier losses, customer service and after-sales service.
In addition, many e-commerce companies have a sharp decline in order volume, according to Wang Jun, the person in charge of a sales of maternal and infant products in the No. 48 E-commerce Culture Park, affected by the epidemic in March and April, the impact on the e-commerce industry is larger, the usual order volume is about 3,000 singles a day, there are only five or six hundred singles, many goods can not come in, and can not be sent out.
"At present, although the order volume is relatively small, the logistics cost is increasing, and if the consumer returns the goods halfway, the logistics cost is still borne by us." Wang Jun said.
Sun Chao, a staff member of the office of Anqing Postal Branch, told reporters that due to the impact of the epidemic, beijing, Shanghai, Jilin, Langfang, Cangzhou and Quanzhou express delivery have been suspended, and Jiangsu has also stopped operations in other places except Nanjing and Zhenjiang express delivery.
Fresh products are not allowed in all medium- and high-risk areas of the country. In addition, the trunk mail road Jilin, Shanghai, Beijing and other places were suspended, and the entire territory of Jiangsu except Nanjing and Zhenjiang was suspended.
The municipal postal administration reminds,
During the epidemic period, the public should try to be cautious about purchasing goods in medium- and high-risk areas, and if they really need to buy, it is recommended to remind the sender to do a good job of packaging the internal items after killing under the premise of ensuring safety.
Immediately after signing, the internal and external packaging should be fully disinfected with disinfectant, or stored for a period of time before being unpacked and used. At present, the epidemic prevention and control situation is complex and changeable, and express delivery interruptions, backlogs, delays and other situations occur from time to time, and consumers hope to have more understanding.
| Source: All-media reporter Xu Zhiyuan part of the picture comprehensive network