The world is in a hurry to engage in silver scraps, but our Hongrui technicians are focused on technical services, and strive to do a good job in customer after-sales maintenance. Hongrui hopes that through its own seriousness and professionalism, every customer can enjoy a solid and reassuring. Today, we walk into the ordinary and fulfilling day of Hongrui technology buddies, through efficient and rigorous technical services, to see the high quality of Hongrui 3D printers.
PART 1 Full of vitality for the morning meeting
The technical buddies came to the company early in the morning to deal with customer consultation, because the customers of Hongrui 3D printers involved almost half of China, so the number of consultations per day was also countless. Among them, there are many equipment maintenance problems of old customers, new customers' on-site training and debugging time agreements, and some matters related to the schedule of 3D printing competitions, so the morning meeting is extremely important and necessary. The division of labor at the morning meeting can ensure that colleagues establish work articulation and improve work efficiency. We will also discuss and exchange ideas on the recent technical improvement of 3D printers.
PART 2 focuses on training
Standing still and not accepting new things is doomed to have no future, and this law applies to any individual, group, or business. Especially like enterprises engaged in hardware machinery research and development, if the technology is not innovative, the road will become narrower and narrower. Hongrui technical manager will regularly integrate with the international 3D printing technology, conduct technical research and discussion, and conduct regular training for technical personnel and other colleagues, which can not only improve the level and ability of technical personnel, but also improve the awareness and understanding of other colleagues of the company's products and technologies. In addition, the technical manager will also focus on the demonstration and explanation of common technical problems and technical problems, and make summary guidance, which is also conducive to improving the business capabilities of e-commerce and sales.
PART 3 is connected to the R&D and production department
Since the production batches of 3D printers are different, the details of each batch are also different. Before the latest equipment leaves the factory, the technical department will conduct an overall evaluation of the equipment, including appearance, parts, device design, etc., and then communicate with the R&D and production departments through the DingTalk meeting, and finally explore the improvement plan in combination with the actual situation. In addition, the two sides will also make suggestions on daily equipment improvement and how to prevent the occurrence of common failures, such as "how to avoid the easy collapse of the wiring, resulting in the damage to the wiring", etc., to ensure the high quality of each machine before leaving the factory or before the market.
PART 4 Communicate existing problems with the factory
According to the technology department and the R & D and production department of the relevant machine appearance, mechanical devices, operation and other issues, timely feedback to the factory, the factory to the factory equipment, parts and other adjustments.
PART 5 Efficient and smooth information management
In the face of most of the Chinese customers, if everyone's equipment has problems at the same time, how can we methodically assign maintenance personnel to customers? Here we want to praise the "intelligent + information" integrated CRM + ERP management system.
Our Hongrui after-sales service implements information management. The technical manager will assign maintenance task lists to employees according to the geographical situation in the ERP system, ensuring reasonable distribution, even if there is a large number of training and service needs in the same period, it can also assign tasks to everyone in an orderly manner, and can also check everyone's completion. Paperless operation is not only low-carbon, but also reduces time costs and efficiently follows up on customer problems
Create a ticket to determine the ticket type
Assign technicians
View ticket completions
The customer signs to confirm the completion of the service
PART 6 Remotely guides customers on repairs
If the problem with the equipment is not large, or the use of the question, such as how to level the platform, the equipment will not operate, you can directly contact the technical brother online, we will help customers find the crux of the problem through voice and video online guidance, and guide maintenance. At the same time, the technical brother can also provide one-on-one on-site maintenance services. I really admire their patient and meticulous attitude [wit]
PART 7 On-site repairs tirelessly
The reassuring promise of "on-site repair" has been said a lot, but very few can be done. Since the establishment of the Hongrui brand, on-site maintenance has been derived from the trend and has become our main service. In practice, it has also really helped many customers. If there are more difficult and complicated diseases of the machine, you can contact the technical brother to repair the door, but also for the maintenance of the equipment, we are equipped with first-class maintenance tools and professional technical knowledge. Although the cost of on-site repair is too large for the company, we always believe that sincere and honest service is better than everything.
Who would refuse to be treated with such sincerity? Dedication and dedication make us proud [Like]
PART 8 Technical Manager checks the return visit work
For customers whose maintenance services have been completed, the technical brother should make a return visit to the customer, view or inquire about the improvement of the equipment, etc., and receive customer feedback. The technical manager evaluates the maintenance results, which can greatly improve the enthusiasm of after-sales service and improve the technical level of after-sales service.
PART 9 The evening is free to discuss
The time of the day's summary has arrived, and the technical bulls at the party will share their work and technical knowledge for a day, and they can freely publish technical problems encountered or what new discoveries are available, and sometimes some technical brainstorming can really become a reality. This is conducive to everyone having a deep understanding of their own technical level, reflecting on their current shortcomings in a timely manner, learning from each other, and exporting technical experience and methods.
The day of Hongrui Technology is over! This day may be full of busyness, may be entrained pressure, but it is worth it to help customers solve practical problems in exchange for customer steadfastness and trust. Behind the hard work is the fulfillment of our customer-oriented service concept. Cutting-edge technical data support and strict technical personnel assessment standards, let us continue to carry out technical research and innovation, to the higher level.
There are many customers in the market who fail after buying a 3D printer but cannot contact the manufacturer's after-sales service. 3D printer is not like ordinary home appliances, if the failure of most customers or can not repair, must be solved by personnel with certain professional skills, otherwise, a million yuan of equipment is likely to become a pile of scrap iron, but then regret it is too late.
Choosing a large manufacturer is only the premise of purchase, and after-sales service is also one of the keys to consider. Hongrui after-sales is as we truly show, sincere service, dedicated to you.
"Or Hongrui's after-sales reliability", this sentence does not know how many times I have heard it, in short, every time I hear it, there will be a new flutter in my heart, encouraging us to do better.
Pay attention to Hongrui 3D printing
Discover a 3D printer that really works
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