People have found that mining knowledge, creating knowledge, producing knowledge, and using knowledge to give high added value to their products is the source of motivation for the sustainable development of enterprises and society. Therefore, knowledge management is receiving more and more attention.
Knowledge management as an emerging management concept has been accepted by the academic community, but has not yet formed a universally accepted definition. At present, there are two different views on knowledge management in China:
One is that knowledge management is a kind of hard management, focusing on information management systems, artificial intelligence, business functions and employees, supplier portals (ERP), etc.; others believe that knowledge management is a kind of humanized management, advocating people-led through humanistic management to achieve innovative management of organizational knowledge. In fact, both views have merit.
First, we need to make it clear that knowledge management is not the same as technology, but must be implemented with the help of information technology. The main body of knowledge is people, and a large amount of hidden knowledge exists in people's minds and has not been excavated, which is a great loss for enterprises. How companies develop this underlying knowledge becomes an important task for knowledge management.
We can say that knowledge management is to assist enterprises and individuals, around the knowledge content of various sources, the use of information technology, to achieve the production, sharing, application and innovation of knowledge, and in the enterprise individual, organizational operations, customer value and economic performance and other aspects of the formation of knowledge advantages and generate value process. Knowledge management has become the core of guiding business management.
Status quo analysis
Difficulty in creating knowledge: insufficient motivation or ability to create knowledge, which is manifested in the fact that most employees are "only willing to cool off and are unwilling to plant trees", lack of motivation to create new knowledge, or insufficient ability to create new knowledge;
Difficulty in managing knowledge: Knowledge is distributed in different minds, different personal computers or IT systems, and the amount of knowledge is getting larger and larger, resulting in the centralization, explicitness and structural difficulty of knowledge management;
Difficult to use knowledge: knowledge is scattered in a variety of ways, do not know where to find knowledge, do not know how to find knowledge, lack of recognition of knowledge, making it difficult to effectively reuse existing knowledge;
Difficulty in sharing knowledge: the willingness to share and the lack of technical means make it difficult to share knowledge between people, difficulties in sharing knowledge between multiple systems, and difficulties in sharing knowledge between people and systems;
Knowledge management continues to be difficult: there is a lack of long-term mechanisms for organization and incentives, the initialization workload of existing knowledge is large, and there is no system for incremental knowledge to ensure its sustainability.
Requirements analysis
Enterprises have different perspectives on knowledge management, in the end, enterprises can benefit from knowledge management?
We need to help the senior management, business department, human resources department, IT department and cultural construction department analyze knowledge management from the five perspectives of enterprise strategy, enterprise business, human resources, IT department and cultural construction department, which can be summarized as "accumulative, replicable, controllable and sustainable" as knowledge management for the strategic goals of the enterprise.
From a business perspective, how can knowledge management help the business improve?
Through knowledge management, employees in each department/position can work like experienced employees, and improve the professional ability of each position. Knowledge management and human resources work are closely integrated, and the focus of knowledge management should gradually shift from the traditional "knowledge" as the center to the "people" as the center.
From the PERSPECTIVE OF IT, CIOs need to comprehensively consider the different business characteristics and knowledge characteristics of enterprises, as well as the level of information technology of enterprises, to carry out the overall planning of knowledge management systems.
From a cultural perspective, knowledge management must ultimately be implemented into the culture of the enterprise to maintain its lasting vitality; and an open and innovative corporate culture based on sharing and continuous learning can ensure the continuous development of the enterprise and gain a leading position in the fierce market competition.
App value
1. Knowledge management helps enterprises to "accumulate" and create a memorable enterprise
"Taking history as a mirror, you can know the rise and fall", the organization has become memory, not in the minds of employees, but in the company's IT system, the company's knowledge assets can also be continuously accumulated, so that the enterprise has a huge energy and attractiveness.
2. Knowledge management helps enterprises to be "replicable" and achieve high-speed and steady expansion
Enterprises to achieve rapid development and scale expansion, such as from regional to national development, from more than a dozen stores to hundreds of stores expansion, as well as mergers and acquisitions in the same industry integration, reasonable and perfect knowledge management can help enterprises to achieve "rapid replication of successful models", at the same time, for knowledge-intensive enterprises, the replication of project experience and talent training is also the best beneficiary of knowledge reuse effect.
3. Knowledge management helps enterprises to be "manageable" and achieve strategic integrated management
For enterprises in a period of rapid development or strategic transformation, how to ensure that the development of enterprises is stable, efficient and controllable requires enterprises to have integrated control capabilities, including from the unified communication language within the enterprise, the establishment of an integrated shared service platform, to the entire process of strategic change promotion, knowledge management can play an active role in it.
4. Knowledge management helps enterprises to be "sustainable" and form the core competitiveness of enterprises
In the era of big data, enterprises can realize the integration of various types of structured and unstructured data through the knowledge management platform, extract the best business intelligence from it, and ultimately form organizational wisdom and the core competitiveness of enterprises (investment and decision-making capabilities, customer and market capabilities, management and operation capabilities, learning and innovation capabilities).
So how to do a good job of knowledge management? Enterprises need to build a core knowledge base and accumulate knowledge assets to support the development of business work and the improvement of business capabilities.
Here's a good knowledge base builder: Baklib. It is an online business/personal knowledge base management software. Can be online editing, real-time synchronization, one-click sharing, support search.
Support web collection
Using the Google plugin Web-Clipper, external web content can be captured and saved to the Baklib site.
Knowledge upload and publishing
Use keywords to write a title that summarizes the main idea of the content, enter excerpts of knowledge, your own ideas or some experience tutorials, you can first save to baklib background draft, you can also preview and publish to your own knowledge base site.
Advanced search capabilities
Elegant and generous search box, providing full-text search and highlighting of the whole site.
Data statistics function
The future economic development of the world will depend on the accumulation and application of knowledge, knowledge has become a key resource for economic development, the pace of human society has also entered the era of knowledge economy, so for enterprises knowledge management is extremely important, but knowledge management construction is a long-term work that requires perseverance, in order to maximize the value of knowledge management.