Many car lovers
Compare oil to the blood of a car
Change the oil regularly
It is an indispensable part of car maintenance
And What Mr. Yang of Changsha did not expect was
He is in a direct store of a well-known car maintenance brand
When performing maintenance
The staff went so far as to give their car
Expired motor oil was used
On March 29, Mr. Yang was working on the brand online software
Order oil for delivery to stores
The oil production date is March 25, 2019
The shelf life is three years
Mr. Yang found out
When he placed an order
The oil is out of date
Mr. Yang:
I placed an order on March 29th, and I went to do maintenance on April 3rd, and when I took care of it, the oil had expired for 8 days.
The staff said this
At that time, Mr. Yang was inspected
Mr. Yang did not specifically look at the date
Mr. Yang said
Oil is ordered from order to store delivery
None of them passed through their own hands
He didn't know what he was seeing
It was not the oil he ordered
Not to mention the inspection
For the staff's rhetoric
Mr. Yang was furious
Before the customer receives the goods
Does the store have it in the end
What about the inspection process?
staff member:
Now there is a process, it may be that our master process is not in place.
At that time, when I was doing maintenance, I saw that they had finished pouring the oil, and I casually looked at the bottle, and then I found that it was expired. I now feel that in addition to not being able to play a role in maintenance, I am also worried that expired motor oil will cause damage to my car.
Mr. Yang believes that this is the case
The staff of the store are responsible
Check the shelf life of the oil in advance
And this mistake should not be caused
In this regard, Mr. Yang proposed 10 times the compensation
The first is to re-oil my car, then clean the engine and make 10 times compensation. The oil is 200 yuan, and the compensation is about 2000 yuan.
Mr. Yang feedback
By helping journalists get involved
At present, the store has paid 2,000 yuan
After that, he will help him clean up the oil
For Mr. Yang's experience
The lawyer also has something to say
He Tiantian, lawyer at Hunan Jiantian Law Firm:
The Law on the Protection of Consumer Rights and Interests stipulates that if a merchant commits fraud in the course of providing goods or services, the consumer may claim compensation for three times the price paid, and 500 yuan for 3 times the price of the goods or services for less than 500 yuan. Therefore, in this case of using expired oil, consumers can claim three times the compensation.
If the merchant refuses to pay, the consumer can complain to the Consumer Protection Association and the Market Supervision Administration.
Reporter | Chen Yulin
Source: Hunan Radio and Television Public Channel