BEIJING, April 2, 2022 / PRNewswire/ -- "Dad, I'm at the west gate of the elderly care community, the items are already outside the door, if you need anything, you can send it at any time..."
On April 1, Mr. Li, who came to visit the families of the elderly in the care area, learned that the community launched a first-level response and implemented a fully enclosed management, and after cooperating with the community epidemic prevention staff to complete the temperature detection and hand disinfection, the items were placed at the material handover, and after connecting with the elderly by video, they left with confidence.
Many parties in one heart Build a wall of protection against the epidemicIn the face of the severe and complex epidemic situation, the "Everyone's Home" Chengxin Community under the umbrella of Everyone Insurance has mobilized dedicated staff, enthusiastic and proactive community elders, and sympathetic family members and children to protect the common "home" as the goal and jointly build a "protective wall" against the epidemic.
The community strengthened the response measures to the new situation of the epidemic, suspended the visiting activities of the children of the families of the elderly, suspended the service behaviors or activities of the admission of outsiders to the hospital, and more than 300 community workers were uniformly closed in the community. For those who need to enter due to epidemic prevention and control or other special reasons, the community strictly checks the nucleic acid test certificate, conducts real-name registration and measures body temperature, inquires about and records travel history, health status, etc.
The Beijing Friendship City Center Community located in the South Second Ring Road and the Beijing Chaoyang City Center Community in the East Third Ring Road have set up material handovers outside the door, and the epidemic prevention workers who insist on staying here have strengthened the disinfection and sterilization of express delivery, takeaway, vegetable delivery trucks, water trucks, and items sent by family members entering the community. As the first line of defense for community epidemic prevention and control, the doorman guards strictly guard their posts 24 hours a day and guard everyone's beloved "home" with actions.
Regular nucleic acid, comprehensive disinfection, full masks, the whole process of "clean hands" has become the instinctive action of community workers, less than a month into the community customer service department Cui Wanting quickly developed these habits, "before contacting the service object, in the process of performing the service, after contacting the service object's domestic waste and after cleaning up the environmental hygiene, we will disinfect and clean the hand department to avoid cross-infection, especially during the epidemic period, we dare not slacken off and slacken off, which is both responsible for the elders and responsible for ourselves." "
Aunt Hou, a resident of the community, has been engaged in publicity work and pays special attention to the dynamics of the epidemic. After learning about the community's epidemic prevention and management measures, he wrote an "emergency order" overnight, expressing support for the community's first response to the government's call for comprehensive closure management, cheering up the staff stationed in the community, and launching the "no going out, less activity, no gathering" initiative to the elderly who are in quarantine.
Isolation does not separate love Recreational service is heart-warmingSince the beginning of the epidemic prevention and control work, through the immediate and scientific assessment of the elderly's physical and mental status, hobbies, social relations, etc., everyone's home has customized recreational service programs for the elderly, and continued to carry out special work such as humanistic care, emotional comfort, and psychological counseling to help the elderly relieve anxiety and eliminate loneliness.
The community president visits key households regularly every day, understands and grasps the needs of the elderly in a timely manner, holds regular seminars, and studies personalized service plans for the special needs of residents and the elderly in the community to alleviate the tension caused by the closure. Each service line analyzes and communicates the emotional state of the elderly in the area under its jurisdiction in real time, and guides them to maintain a normal work and regular life.
Uncle Lee in the care area has limited mobility, needs to be cared for in his daily life, and occasionally shows pessimism. March 24 is Uncle Li's birthday, the family can not visit his birthday due to the epidemic, the careful nursing team after detecting the concerns of the elderly and their families, decided to hold a small birthday party for Uncle Li. The nursing team edited the images of their daily participation in community activities such as singing groups and reading clubs into short videos. On the same day, the nursing staff sang a birthday song into Uncle Li's room, took out the cake prepared for him by the family, watched videos with him, made wishes, blew candles, cut cakes... Uncle Li was happy like a child, and after the family members remotely saw the photos and videos of Uncle Li smiling and smiling, they thanked him vigorously in the family communication group.
Although the community cancelled large-scale crowd gatherings due to the epidemic, The Peak has launched more interesting recreational activities to enrich the spiritual world of the elderly. Elderly ballroom dance, sunset stroll model, spring blossom photo contest, friendly billiards match, epidemic prevention sign language dance... The nursing team and the housekeeper team regularly communicate and share the status of the elderly's participation in recreational activities with the families, so that the elderly in the community are happy and the families outside the community can rest assured.
Taste of home The most soothing to the hearts of mortals"Beef with sauce, roast duck, boiled fish, steamed corn, steamed pumpkin, stir-fried spinach, tomato egg soup, eight treasure porridge... The dishes of the community restaurant are constantly varied, and the daily meal is like a blind box, which is delicious and hearty. "What to eat today has become a favorite guessing activity for the elderly in the community.
The fireworks in the world are the most soothing to the hearts of mortals. Diet happens to be the most vivid expression of human fireworks. With the increase of age, the digestive function of the elderly, the cardiovascular system and other organs have deteriorated to varying degrees, the diet needs less oil and less salt, try to retain the original taste of food, but light and easy to digest food may reduce the appetite of the elderly, resulting in insufficient nutritional intake. To this end, the community health nutritionist immersed in research, following the seasonal health characteristics of "spring liver, summer heart, autumn lung, winter kidney", integrating traditional Chinese health culture on the basis of deliciousness, with health, nutrition and taste as the goal, to ensure that more than 20 kinds of ingredients are provided for the elderly every day, so as to achieve the effect of promoting nourishment with food and enhance the happiness index of the elderly through food.
During the epidemic period, the community focused on checking the travel dynamics, health status, and nucleic acid testing of food procurement personnel, chefs, raw material suppliers, etc., and regularly eliminated kitchens, restaurants and other places. The community launched a spring a la carte menu, including eggs, fish, shrimp, beef, chicken and soy products, which are rich in protein and can enhance the body's cold tolerance. The restaurant offers a scheduled dinner service, where a team of chefs and nutritionists tailor their diets to the tastes and habits of the elderly.
On March 26, an elderly person in Beijing's Chaoyang Chengxin Community sent a thank-you letter, "Praise for all the staff of the canteen", expressing gratitude to the chef team who gave up the small family and everyone during the epidemic and praised their excellent service. "We hope to be able to tailor special functional meals for the elderly with special needs to meet the changes in taste and nutritional needs of the elderly." Let every elderly person really feel the taste of home, which is perhaps the most nostalgic taste of the elderly. The head of the meal service said.
Doctor Sincerely Drive life with professionalism and love runDuring the epidemic period, the community has set up an independent isolation observation area, and on the day of return of the elderly who stay for observation and hospitalization, they must hold a negative nucleic acid test report within 24 hours, stay in the area, eat alone and eat alone, and maintain an isolation state without protective measures and contact with other community personnel for at least 7 days. During the isolation period, professional medical staff provide special services, such as antigen testing, nucleic acid testing, psychological comfort, etc.; at the same time, the medical service center provides drug custody, health management and other services for the elderly based on the results of inspection and laboratory tests and disposal opinions in hospitals for medical treatment.
There is a "protective workshop" in the community, before the medical staff or service personnel enter the room of the key elderly (the elderly with cold symptoms or mild fever to exclude viral infection), they first go to the protective work room to wash their hands and disinfect, wear masks, gloves, shoe covers, goggles, and wearing isolation gowns to enter the elderly's room, and after inspection, enter the "protective work room" to wash their hands and disinfect viruses again, and change protective equipment... Strictly follow the tightly closed ring management to strictly prevent cross-infection.
In addition, everyone's home has created a "five-level medical ability system" composed of "health doctors - general practitioners - specialist doctors - top three doctors - well-known experts", equipped with warm and comfortable medical spaces and advanced medical equipment, forming a 24-hour rapid response capability covering the full-scenario medical needs of "disease prevention, common disease diagnosis and treatment, chronic disease management, medical care, emergency treatment, and severe disease green pass". The first health doctor is responsible for the system, for each elderly equipped with exclusive health doctors, through daily accompaniment, take the initiative to close to and pay attention to the health and medical needs of the elderly at any time, active intervention in the daily life habits of the elderly and the whole process of medical treatment and participation, to provide continuous medical services.
The community medical service center has a stock of nearly 300 drugs, which can meet the majority of the elderly's drug needs. If some drugs are missing, after the elderly register with the medical service center, the community will purchase the corresponding drugs and make up for them in 3 to 4 working days. Make every effort to ensure that the daily medication of the elderly is not affected. The community has ecglycogram machines, blood glucose monitoring equipment, sphygmomanometers, oxygen concentrators, nebulizers, oximeters, ECG monitors, defibrillators, rescue vehicles (including emergency drugs) and other therapeutic examination equipment. If the elderly have a sudden illness, the medical service center will conduct preliminary diagnosis and treatment, and contact the nearby top three hospitals for further diagnosis and treatment.