Hebei Wealth Management Network Comprehensive Report (Liu Jie) On March 14, 2022, on the eve of the 40th International Consumer Rights Day, the 2022 China Banking and Insurance Industry Service Innovation Summit hosted by China Banking and Insurance News was held in Guangzhou, and more than 100 people from regulatory authorities, banks, insurance and other financial institutions, as well as experts and scholars attended the summit.
With the theme of "Finance has temperature and service is more intimate", the summit conducted in-depth discussions on upgrading the service model through digital technology, and the summit authoritatively released the 2021 banking and insurance industry innovation service cases. The lightweight and distributed customer service cloud platform selected by Xinhua Insurance Company stood out from more than 300 cases submitted by hundreds of institutions and was awarded the insurance industry customer service model case! The appraisal of "Suixintong" fully reflects the industry's affirmation of Xinhua Insurance's achievements in improving service quality and efficiency, and highlights Xinhua Insurance's original intention of serving the people.
Xinhua Insurance has deeply studied customer mobility service preferences, comprehensively used OCR, face recognition, big data and other intelligent technology means, and pioneered the "Suixintong" lightweight and distributed customer service cloud platform in the industry, providing customers with download-free, registration-free, one-stop, lightweight and convenient service solutions, effectively solving the problems of lengthy registration and use processes, inconvenient operation and poor experience of traditional online services, and is one of the leading innovative service models in the industry.
Xinhua Insurance "Suixintong" has integrated 11 services, opened a link SMS active sending, 95567 customer service hotline, intelligent manual customer service, self-service uplink SMS, new era salesman operation platform, counter scan code to handle online and offline 6 major service entrances, in 2021 served more than 3 million policy customers, by the majority of customers, branches of the praise.
In the future, Suixintong will further expand the service boundary, enrich service scenarios, deepen service promotion, and strive to play a greater role in serving customers, helping the team, and promoting business.