Integrity is one-sided, the problem is indispensable!
This article is a special contributor to Tencent News, the original author Wang Meng (used car Xiao Fat said), an industry veteran who has been in the industry for nearly 20 years, has served as the director of the largest used car market in The country, the person in charge of the second-hand car of the dealer group, the senior consultant of the second-hand car business of many enterprises, and now concurrently serves as an expert of the China Automobile Circulation Association, the deputy secretary-general of the Beijing Automobile Circulation Industry Association, and the expert of used car complaints of the Quality News Network.
This article involves some users and vehicles, take a pseudonym, reprint authorization please contact xiaopangfans WeChat.
Used cars, why do you want to buy them?
When it comes to second-hand cars, many people have concerns, but there is also temptation, after all, some cars can be cheaper than tens of thousands or even tens of millions of kilometers, the more expensive the more unpopular cars, the more "cheap" the second-hand cars feel.
Work reasons, contact with many customer groups, the cognition of second-hand cars is also constantly changing, after 60 resolutely do not buy second-hand cars, after 70 hesitate to buy second-hand cars, after 80 do not understand not to buy second-hand cars, after 90 rely on the Internet to buy second-hand cars, the more novices the more dare not buy second-hand cars, but have bought cars, understand some cars, do not trust the Internet people, will consider buying second-hand cars.
Why do many people dare not buy used cars if they want to buy them? Because I feel that the water is deep, there are many problems, and I am afraid of being deceived!
But is this really the case? Incomplete statistics in 2021, the national second-hand car transactions of nearly 18 million units, involving a refund of one loss three serious disputes of about 3,000 cases, the probability of 1.67 per 10,000, a slight increase over previous years, and the comprehensive data of the past five years, the proportion of second-hand car commercial dispute complaints is about one in ten thousand.
Among the 10,000 second-hand cars, 1 car will have a "hard injury" problem, and compared with the new car, the complaint rate and problems are only less than one-third of the new car, so the second-hand car has no outside rumors and some media "propaganda" is so terrible.
However, the problem of water depth still exists, and now the second-hand car operation is actually more and more professional and subdivided, the user rights protection awareness, the improvement of laws and regulations, plus media supervision, etc., the previous "flickering" is more and more spaceless.
More and more merchants admit that the second-hand car business environment is becoming increasingly difficult, for operators, the risk is increasing, especially the grasp of the car condition, deliberate fraud of course do not dare, after all, one refund and three losses, but sometimes work mistakes will also be maliciously sued by buyers, and the loss is also very large.
There is a problem of integrity in this industry that has always bothered us, and today I would like to talk to you, do you think it is reasonable?
Second-hand car merchants deceive you, light original price refund compensation, heavy refund one loss three severe punishment, but if the customer deceives the business?
Second-hand car dealers deceive you to refund one to lose three, do you deceive second-hand car dealers to casually?
Someone must have left a message saying, deserve it, you are doing this industry, no diamond, don't take this porcelain work, maybe you are right, but the integrity system is actually mutual, if it is an unfair environment, increasing the cost of second-hand car transactions, in fact, for both buyers and sellers, for the overall social value, there are losses and are not conducive to development.
Let me tell you a few stories.
Used cars, are they all "profiteers"?
Users sell old cars and lie "really a lot"!
Li Ke has been a used car appraiser in the 4S shop for 10 years, can be regarded as a veteran, after a number of brands, often talk to us about various strange things in daily work, he said, when users sell old cars to replace new cars, there are not many people who really tell the truth, or "pretend to be stupid", and there are many people who hide the truth.
From January 1 to March 1 this year, their store evaluated a total of about 300 used cars, and during the evaluation process, it was found that customers concealed more than 50 important accidents and problems, and most customers "couldn't remember" and forgot more than 100 such cases.
In order to sell more money, there are really many people who can fool, Li Ke said, do this line for a long time, drive a good car to drive a luxury car to drive what car customers, honesty and honesty can not believe it, in strict accordance with the process and professional testing, mutual trust how is so difficult.
The key is that when customers sell used cars, they are selectively forgetful, and customers who buy used cars are "magnifying glasses" more real, so many 4S stores have done used car retail in recent years, paid a lot of tuition, and the iron itself is hard or hard.
Ride-hailing car for sale, how to adjust the meter!
Used car tuning watch, who is pretending to be stupid?
A few days ago, I went to a BBA store to coach the general manager, just in time to catch up with a customer, the second-hand car appraiser felt "strange" to come to consult, this look is indeed a problem.
Toyota Corolla Hybrid in 2020, the instrument shows more than 80,000 kilometers, the whole car has more scratches, the white body has a certain "yellowing" trace, the interior has obvious wear and tear before and after, it is not at all like the 80,000 kilometers of car condition.
Communicate with customers, users say, is usually their own drive, every day in the suburbs into the city, weekends out to play, so run more. When asked why there is no 4S shop maintenance record, after all, this car is in the warranty range, Toyota itself maintenance is not expensive, the user said that he understands the car, the outside maintenance is a friend's shop, the use of good engine oil.
The appraiser in the shop said that he felt that the car was awkward, although there was no accident, but he always felt that something strange? So we used more advanced equipment to retrieve the vehicle's transmission mileage record (special technical equipment), and found that the car has run 160,000 kilometers in November 2021, and the user is simply "pretending to be stupid".
At the same time, we found a sticker of "seat belt cover" and "getting on and off the car reminder" of a ride-hailing platform in the overall evaluation of the vehicle, and it was obvious that the car was a "live" car.
This owner is very "expert", too little meter adjustment, it is false, 160,000 adjusted to less than 100,000 kilometers, this car at least sold more than 10,000, or even 20,000, but if the second-hand car dealer is careless, the car loses money not to say, but also may be returned to the car fine.
When we and the owner expressed the problem with the car, the owner was a little anxious at the time, while scolding and grinning, while saying that he complained about the new car, he also explained that he had lent the car to a friend, who knew that the friend would pull back alive, anyway, the "round lie" was full of loopholes.
The result of course is that the customer "gray slippery" away, the new car sales do not complain that the price of the second-hand car in the store is not reliable, the second-hand car tune is not common to the second-hand car dealers, but many car sellers sell the car before doing their own hands and feet, after all, one hundred and eighty yuan is done, there are advertisements on a treasure, if not from the source of the law to manage, this kind of "knowing the fake to help the fake" people are difficult to be punished.
Don't be gullible, people and animals are harmless
Used cars, to look at people also sad!
Speaking of a case ten years ago, when I managed the group's used car, a 4S shop replacement used car manager Xiaolong was particularly excited to tell me, said leader, today met a particularly good talking female customer, the acquisition of a Volkswagen Phaeton 6.0, the normal market of 280,000, customers are in a hurry to sell, said almost on the line, 250,000 on the collection, this car should give more bonuses.
Do used cars for a long time, are suspicious of everything "mental patients", this little dragon, before the sports circle to the field of second-hand cars, the professional level is a bit commonplace, often need the help of after-sales managers, young and anxious to do performance, often sloppy.
It is unlikely that it is easy to meet "good customers", after all, the "peculiar customer" who replaced Lexus LS with Phaeton 6.0 is definitely not an ordinary person, fortunately, the contract has not been signed, and a new car is being negotiated.
Therefore, I rushed over with wind and fire, and there must be demons in the matter, not so simple and good luck.
When I arrived at the scene, I took the after-sales manager and the maintenance master to re-test the vehicle, and the overall car condition looked really good, but 7 or 8 years old, the engine compartment was so clean, either it was the family basement, the professional driver, regular maintenance, or there was a problem.
Because of the W12 engine of this car, the cabin is difficult to see the details, the water tank frame, the front impact beam, the firewall and so on have no accident marks, and the maintenance records and insurance records are also "perfect".
So the customer made a simple exchange, this female customer is a queen style, full of aura, a direct way to say, I am in particularly good condition, is to change the car, not bad money, sign a contract as soon as possible to pick up the car, what insurance, decoration, it does not matter, the surface looks particularly luxurious kind, but when I proposed to see the vehicle registration certificate, the closure of all the information, this customer said, there are, first sign the contract, tomorrow let the driver send it over.
At this time, the sales monkey anxious to make me look at it, the appraiser Xiaolong is also, said the leader, the eldest sister took special care of me, let's hurry to the customer to hand over the car, that is OK, but I still keep my eyes.
When signing the contract, the remarks column is specially written that because the vehicle registration certificate, customs slip and auxiliary key are not seen, if the dispute and loss arising therefrom, the original owner is responsible, and if it brings other losses to our company, we reserve the right to pursue.
This note let the "queen" fryer, said why the note to write this, said is not we do not trust her, a little emotional, I said please understand, our company is so demanding, seeing is believing, we are also part-time, according to the requirements, format the contract, you don't mind, but the user resolutely does not sign.
At this time, I was more sure that there was indeed a problem with this car, so I found a master of the Volkswagen system, retrieved some information and found that this car, 2 months ago, replaced the engine, it should be water caused by engine scrapping, and this car did not take insurance, nor in the 4S shop maintenance, the owner himself to find the "master" may be to do the bureau.
The end is, polite expression, the contract does not sign the note, no, the vehicle procedures to the future re-inspection, the price to be renewed to confirm, to the actual delivery and confirmation of the prevailing, the car after the replacement of the engine price is at most 200,000, 250,000 absolute "big pit".
The queen to complain about the manufacturer "blackmail", fortunately we left enough evidence and records, even if it is a complaint to the "Heavenly King LaoZi", we also have a reasonable place, after this story, the used car appraiser Xiaolong no longer believes in the "beautiful big sister"!
Cheap makes sense!
The "abominable behavior" of "poor people"
After the epidemic situation eased last year, Lily, a BBA second-hand car female manager, encountered a particularly troublesome thing, looking for me to come up with ideas, after listening, I also sighed that people's hearts are unpredictable.
Lily has only been a used car manager for 3 years, belongs to the management cadre rotation, and recently bought a used car in the store, "blowing up the thunder".
The customer sells an officially certified used car of BBA this product, according to the company's regulations, the maximum payment is 70% before the transfer, and the balance is paid after the transfer, which is the case with the industry rules and the same as for financial security.
User water brother people look particularly honest, said that this car just bought more than a year, the family encountered some difficulties, if not in a hurry to use money will not sell, the price is almost hurry to "rescue" on the line, Lily is also kind, to the approval of the second-hand car purchase price is "against the price to take".
After signing the contract, the customer left the car, the formalities were left, and the next day he took the ID card to transfer the house together, and the result was that he went to the second-hand car market, dumbfounded!
At the time of the transfer, the customer Shui Ge was involved in a "property dispute", the system was sealed and could not be transferred, and this record was only seen in recent days, that is to say, the car was currently "unable to transfer".
800,000 cars, 560,000 paid out, but also involved property disputes, then the problem is big.
Later, the lawyer and we helped inquire, found that the water brother this person is really not simple, and his wife to do P2P thunderstorm, the current wife in the state of detention, water brother is also difficult to escape, a lot of lawsuits, even this car has to "pay off the debt", which is equivalent to default, ask the water brother to refund, this person immediately "changed face".
Anyway, there is no money, there is a life, you love to tell how to do it, anyway, the money is gone, the car is here, casually, the debt is more than worry.
The result is that this car can not be transferred, there is a debt risk, the water brother is a dead pig is not afraid of boiling hot water attitude, Lily because of this matter is also upset so far, at the end of last year, so the performance appraisal impact, the team year-end award is because of this everyone is depressed.
Lily and I said, used cars, sometimes can see people's hearts, why can't they be honest with each other?
Used car integrity is mutual!
Written in the end: used cars look at the chinese integrity system has a long way to go!
The systematic construction of the integrity society, with the development of our country will be better and better, will become more and more important, used cars are an important branch of China's automotive industry, but also an important industry in the proportion of GDP, involving multiple industries and millions of people's employment, but also an annual transaction volume of trillions of large industries.
At present, although there have been great progress in property rights attributes, environmental protection restrictions, electronic archives, data openness and other aspects, there are still many problems that need to be solved in details such as meter adjustment management, personnel prosecution, user integrity, and actual rights protection.
On the occasion of 315, this is the consumer rights protection day, as a member of the Chinese automotive industry, we still have to adhere to the integrity of management, service first, real car live guarantee, honestly say the bottom line principle of being a good person, the integrity system has not yet been perfected, practitioners still need to practice internal skills, improve the system, scientific process, give themselves a good pass.
At the same time, we also hope that everyone, buying and selling second-hand cars, even if it is a personal transaction, we are also honest, just as the so-called behind a lie is the price of ten lies, sometimes, second-hand car people themselves "hit the eye" to suffer losses can only think of themselves unlucky, or silently read in their hearts "people are doing, the sky is watching", I hope that cause and effect have a cause and effect.
On this topic today, used cars, merchants deceive you to refund one to lose three, you deceive merchants casually, is this fair?
What do you think? Welcome to tell your story and your opinion, and it's okay to shoot bricks!