In order to effectively improve the level of power supply services and build a platform for communication and exchange with the majority of power users, the State Grid Gongliu Power Supply Company actively carried out the "1+10" user special visit activities, sent high-quality power supply services into users' homes, and built a "connecting bridge" for power supply services.
On February 21, the party member service team of the State Grid Gongliu Power Supply Company, in line with the concept of "listening, understanding and service", with the pressure drop complaint work order, opinion work order and power grid emergency repair work order as the main work goal, conducted house-by-house visits to users in the jurisdiction of the 1017 Qixiang Line, issued convenience service cards for everyone, updated the information and contact information of the manager of the Taiwan District, combined with daily emergency repair, community WeChat group, property publicity column and other continuous publicity of the power supply company's convenience service hotline. In the process of visiting, the service team also actively understands the actual problems existing in the process of customer use, humbly listens to customer opinions and suggestions, collects customers' high-quality electricity demands, helps guide customers to solve the problem of safe electricity consumption in a timely manner, and also carefully inspects the operation of customers' household lines and insurance equipment, puts forward rectification opinions on the existing safety hazards and issues rectification notices in a timely manner, so as to be a good "electric small two".
The visit allowed the power supply enterprises to fully understand the customer's electricity demand, and also let the customers further familiarize themselves with the service process of the power supply enterprises, laying a solid foundation for the company to improve the level of power supply services, enhance the power supply service capabilities, and enhance the good supply and demand relationship between the customers, so that customers can truly feel the service truth of "you use electricity, I am careful".
The State Grid Gongliu Power Supply Company will further increase the intensity of "1+10" visits, continuously strengthen the interaction and communication with customers, create a good business environment, and improve the company's power supply service level in an all-round and multi-angle manner.
(Media reporter: Muyeshar Yi Jinfeng Correspondent: Galken)