Chen Shuming runs a gold shop in Zhaoyuan County, Daqing City, and due to the needs of his work, he often sends some gold raw materials to the main store in Harbin through SF Express. In the past three or four years, the general goods have arrived at their destination in one or two days, but the goods he sent on February 21 have not arrived after five days.
Chen Shuming, manager of a gold store in Zhaoyuan County: I was sent gold to Harbin on the afternoon of February 21, and the express delivery was stopped at 12:29 on the evening of February 22, and the next day I urged the dispatch, they did not give me a response, and when they looked for them on the third day, they said that this piece may have been lost, and I am very anxious now, this gold is 165.437 grams, worth more than 70,000 yuan.
Hearing that tens of thousands of yuan of goods may have been lost in mail, Chen Shuming was on fire at that time. At first, due to cost considerations, he only spent 10 yuan to make a 2,000 yuan insurance line. If the piece is lost, he will face a great loss. In order to find out where the express is, Chen Shuming found the address where the gold last stayed, Harbin Haping Transit.
Chen Shuming, manager of a gold store in Zhaoyuan County: After finding this warehouse, he just said to check it for me, and it has been checked for several days without results.
On the morning of the 26th, the reporter accompanied Chen Shuming to the Harbin Haping Transit Depot of SF Express, where the person in charge said that they had been looking for this piece in recent days, and it was not yet possible to conclude that the goods had been lost.
SF Express Harbin Haping Transit Field Person-in-charge: It is possible that after the noodle sheet falls off, this piece follows another noodle sheet and goes to a certain outlet, which is a possibility; the second is that it is possible to fall into the woven bag; the third is that there may be a problem with the front and back links, and the overall road mail interruption is these logics.
Reporter: Is it possible to lose it?
SF Express Harbin Haping Transit Field Person-in-Charge: Yes, we also follow these logics to find.
The courier can not be found for four days, Chen Shuming is worried that the price of gold changes frequently, and the price of this batch of goods may fall after a long time. After coordination, SF said that they will upgrade this piece, and if it is not found within five days, the claims team will dock with Chen Shuming to settle the claim.
SF Express Harbin Haping Transfer Field Person in Charge: Set up a corresponding claim team for this matter and talk to them separately.
Reporter: What is the standard of claims?
SF Express Harbin Haping Transfer Field Person-in-Charge: I don't know much about this, I am in charge of operation.
Reporter: We have to provide evidence in this regard.
SF Express Harbin Haping Transfer Site Person-in-Charge: They may provide each other with a proof of value.
Chen Shuming said that the video recordings of more than 100 grams of gold are in the computer, and if SF Express needs to provide it at any time. In addition, he can give the other party some time to find a case, if he can't find it, he needs to connect with the claims team as soon as possible.
SF Express Harbin Haping Transfer Site Person-in-Charge: We have to coordinate this matter with the customer to maximize the satisfaction of customer requirements.