Recently, the community of South Street of Shilidian Street actively docked with the Anning Branch of the Municipal Bureau of Natural Resources to promote the solution of the "hot spots, difficulties and blockages" encountered by the residents in the jurisdiction in the process of applying for real estate certificates, and effectively enhance the happiness of the residents in the jurisdiction.
Develop an implementation plan and set up a working group. The South Street community faced the problem head-on, held 2 consultation meetings, organized 3 forums, formulated an implementation plan, established a working group to resolve the "registration difficulties" left over from the history of sold urban residences on state-owned land, and established 1 "resource list", 1 "demand list" and 1 "project list" to ensure that there are no blind spots and loopholes in the investigation of the problem. The members of the working group take the community as the unit, comprehensively carry out household surveying and sorting, and have cumulatively contacted and visited more than 40 residents in the jurisdiction, accurately grasped the problems existing among the residents, investigated the causes of the problems, classified and established work accounts, and actively solved the problems of the masses.
Increase the intensity of publicity and improve the efficiency of handling certificates. The community adopts the "online + offline" publicity method, "online" by the dean of the building through the residents' WeChat group to publicize and resolve the relevant policies of the historical problems of real estate, "offline" on the one hand through the batch, time into the community to carry out publicity, do a good job of policy interpretation, resolve contradictions and disputes, and scientifically channel emotions. On the other hand, to assist residents to understand and master the certification process and the materials required to be prepared, issue invoices and other related matters, organize 3 members of the "Social Work Committee", 6 municipal directly stationed cadres, 6 community workers, and 2 volunteers to publicize the spirit of the policy of resolving the "registration difficulties" left over from history to households and people, and have accumulated more than 30 banners, posted more than 500 notices, played 6 small loudspeakers, and organized publicity in multiple forms, levels and angles to improve the efficiency of residents' certification.
Focus on people's livelihood and solve residents' problems. The "Social Work Committee" has always paid attention to enhancing service awareness and improving service capabilities. Arrange staff to assist third-party intermediary companies to register housing information and collect handling materials for residents. At the same time, it provides door-to-door services for the elderly and disabled people with limited mobility, actively solves problems for the masses, and works hard to do the things of the masses well and well, so that the service not only has "speed", but also "temperature", which has been recognized and praised by the owners of the community that resolves the problem.
In the next step, the "Social Work Committee" of the South Street community will take work measures such as concentrating on tackling tough problems, subcontracting buildings, increasing publicity, going door-to-door one by one, and establishing daily work files in accordance with the working methods of grid management in the jurisdiction, so that it is no longer difficult for residents to apply for certificates, so that the worries and worries of the masses can become reassuring and warm things, and further enhance the sense of gain, happiness and security of the masses.
(Source: Shilidian Street; Editor: Ma Yuru; Review: Niu Yulin Dong Zhengang)