"I am now killed by this hospital, spending more than 30,000 yuan, and it has no effect at all," Ms. Chen said.
Ms. Chen said that the 30,000 yuan was said to have been handed over to the Huayi Plastic Surgery Hospital in Kaifeng, and Ms. Chen said that the cause of the incident stemmed from her trust in her friends.
"In October last year, I was pulled to Huayi Plastic Surgery by my colleague, she said that she had a free water light needle for me to experience, after taking it to the hospital, their staff told me, let me join the membership, become their employee, and then pull people inside, after pulling people there is a 40% commission, but to pay 29800 yuan of entrance fees, and then gave me a loan installment," Ms. Chen told reporters.
Ms. Chen said that after the loan was completed, she did not want to do the project, but under the advice of the hospital, she still underwent an eyebrow lifting operation.
"She said that after you become our employee, you first improve yourself, and you can only influence the friends around you when you become beautiful." She said that if you join the membership, the three folds are less than three folds, but when you do the eyebrow lift, she will directly deduct my 15800 yuan, and now there is no effect at all, it is more ugly than before, before my double eyelids are very obvious, she said to make me an eyebrow raise to make my double eyelids more obvious, and now open my eyes after doing it, just like a single eyelid," Ms. Chen said.
There are no preferential treatment for the projects done, no effect is not to say, and the previously promised pullers have commissions and have not been fulfilled.
"Later, I introduced my friends in, and I also took out a loan, and the loan also hit the hospital, but this commission was not given to me, and after I became a member, I did not enjoy any good benefits, I no longer believed in the technology of their hospital, and now I don't want to help them to pull people into the hospital, just want them to refund my fees," Ms. Chen said.
What is the matter with this 29800 yuan, and can this money be refunded now? The reporter and Ms. Chen came to Huayi Plastic Surgery Hospital to understand the situation. The hospital staff took Ms. Chen to the hospital's office and said that they wanted to negotiate, and the reporter was also waiting for the results of their consultation.
Kaifeng Huayi Plastic Surgery Hospital customer service department Mao manager responded, "29800 yuan itself is a stored value activity, the cost is itself, in the later stage we also have some projects to give away, this activity is more cost-effective, customers may not understand the content of this activity, so it caused some misunderstandings." ”
"(Is the loan to the customer approved by the customer) We will all go through the customer's consent, in the case of the customer's own approval on the spot, will be given to her, (then the money can be refunded to her is it) If it is not done, I can not handle it for her, and the project that has been done must be negotiated and communicated, (what we want is that the answer is not consultation, the negotiation is ma Yue, all adults, do not play this word game)", on the spot, Manager Mao communicated with the parties.
"(I also spent money, the crime also suffered, no effect at all) the project that has been done is no way to refund the fee, the main solution of the eyebrow is the anti-aging effect, to solve the problem of skin laxity, the current laxity of the eye tail has all been lifted for him, we will arrange the next step for the doctor to review her, according to her situation to give an adjustment plan," Manager Mao said.
Now the hospital agreed to return the remaining 10,000 yuan of Ms. Chen's eyebrow lifting surgery to Ms. Chen and terminate the membership contract. Regarding the controversy over the effect and cost of eyebrow lift surgery, it will need to be renegotiated later.
The reporter also wants to tell Ms. Chen that now we make any decision, we make our own decisions, the money we spend, and what things to do must be considered clearly. At the same time, I also hope that the hospital can give a satisfactory answer to the refund question.
"In the future, we will strictly control the details of the problem, and we will be more rigorous in terms of service," Said Manager Mao.
Source: Henan Radio and Television Station "Urban Breaking News" column