Public Network Poster News Reporter Ding Xiujuan Liaocheng reports
Liaocheng City Administration Bureau has always put the optimization of water reporting services and continuous improvement of user satisfaction in an important position in the reform of tackling tough problems, in accordance with the requirements of Shandong Province and Liaocheng City "water and gas" reporting and upgrading, the Business Environment Office and the Water Supply and Conservation Office actively coordinate with relevant departments and franchised units, focus on functions, strengthen organization, pay close attention to implementation, promote the implementation of the system with "industry supervision", and constantly explore new models of water and gas reporting and installation optimization services, and user satisfaction and awareness have been significantly improved.
First, it is no longer difficult to use water newspapers to install "palm offices" and "water to water"
"I thought it was a lot of trouble, I had to apply, and then go through the process step by step." Nowadays, directly operating on the "Love Shandong' APP, our staff will provide door-to-door service throughout the process, which is really convenient." Mr. Liu, who lives in Liaochengguan County, who applied for water reporting, praised the process of water reporting, he submitted a water reporting application in the "Love Shandong" APP, and then received a call from Guanxian Water Group: "Hello, welcome to use the online water newspaper business, what time is convenient for you?" We can come to your door to serve you. "He was very satisfied with the experience of the whole newspaper process.
Water supply access is an indispensable basic public service for residents' lives and starting businesses, so as to realize the move of the water reporting service threshold forward to obtain the construction permit, handle the project before the start of construction, and intervene in the water business in advance and take the initiative to provide services. The masses can share the declaration information through the municipal construction system platform, and can also report the network (palm) through the water supply, the official website of the franchise unit, the WeChat public account, my Liaocheng APP, the Ai Shandong APP, etc. After the water supply enterprise gets the reporting information, the assistant agent handles the one-stop service, and the procedures involving the occupation of the road (occupying the green) in the application and the external line project are all handled by the water supply franchise unit.
Second, the application process is re-optimized, and the user's water is accelerated
Before optimization, it was necessary to carry multiple documents such as ID cards and business licenses for water reporting, and users who had no experience in handling for the first time inevitably ran several times. In addition, after completing the application, it is also necessary to carry out site survey, water supply plan reply, contract signing, drawing design, project budget, business charges and other links, and the time required for installation is relatively long.
Now the time limit for processing with water reports has been further reduced. The water application process in Liaocheng City has been reduced to one link, that is, the acceptance of water. Site survey, program determination, construction, etc. do not interact with users, and all are converted to internal circulation. If there is no external line project, the processing time shall not exceed 0.125 working days. Accept and reduce materials for the use of water to load zero materials; the cost of the external water supply project for industrial and commercial water users is all borne by the water supply enterprises; during the epidemic period, Liaocheng City Water Affairs Group Company implemented measures such as "non-stop supply of arrears" and "exemption from liquidated damages" for industrial and commercial water users to provide customers with "no sense" services. Guanxian county uses water to achieve "five zero" services, that is, users handle "zero errands", "zero materials" for installation applications, "zero approval" for connection projects, "zero fees" for some projects, and "zero links" for water supply services.
Third, the use of water reporting to achieve "one-window acceptance" and parallel approval
Where the liaocheng city public service report involves the approval of municipal facilities construction, greening migration and other approvals, the service model of "parallel handling, centralized review, time-limited completion, and unified delivery" is implemented to achieve the whole process of online office. Linqing City takes the parallel approval reform of engineering construction projects as an opportunity to create a scenario-based "one thing" service as the starting point, further integrates resources, compresses time limits, reduces links, optimizes processes, improves departmental coordination mechanisms, comprehensively optimizes the joint reporting process, and helps accelerate the landing of engineering construction projects with more efficient and convenient installation services.
Fourth, the convenience of water services has been further improved
In order to improve the satisfaction of enterprises in "obtaining water", further improve the communication and contact and return visit mechanism between water supply enterprises and users, the franchised units have improved the specifications and standards of water services, improved the content and channels of information disclosure, and revised the flow chart of the reporting service, "one form" and service guide, etc., to provide convenience for the masses to apply for more efficient business. Dong'a County insists on carrying out the "water supply service into the community" activity, through face-to-face communication with resident users, carefully listening to users' water demands, and going deep into residents' homes to help residents solve practical problems, which has won the praise of resident users. Yanggu County has continuously standardized the service guidelines for water business handling, supplemented and improved the work systems such as the first question responsibility system, the tolerance and shortage acceptance system, the deputy agency system, the time-limited completion system, and the service commitment system, further improving the practicality and operability of the system, and effectively improving the efficiency and service level of the work.