Reporter | Hou Zhuojiao
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On January 27, a netizen in Jinan, Shandong Province, whose Weibo name was "Scorching Heart V", posted a video saying that the Lantu FREE model purchased at the end of last year was only one month old, and there was a lack of power, loss of direction, and a "nest" of vehicles in motion.
Afterwards, the owner of the car proposed to return the car, but was rejected by the staff of the sales outlets of Lantu Automobile.
According to the video released by the netizen, the Landu FREE, which it purchased at the end of last year, only traveled more than 2,000 kilometers. In the course of the most recent driving, the vehicle's electronic control and high-voltage relay suddenly failed, resulting in a power outage, power loss and loss of direction, and there were huge safety hazards.
In this regard, the owner of the car believes that the faulty Landu FREE he purchased meets the free return and replacement standards of the new three-pack regulations, so he put forward a return request. However, it was replied that the vehicle did not meet the three-pack regulation return and exchange standard, and only provided a repair plan for replacing damaged parts.
The owner of the car could not accept this reply and asked: "Do you want me to test the quality of the product for you at the cost of my own life?" ”
In response, Lantu Automobile responded: "The user's vehicle is still being repaired, and Lantu is discussing follow-up solutions with the owner of Jinan. In view of the problems encountered by individual users in the process of using the car, Lantu Automobile attaches great importance to it, and has set up an investigation team for the first time and assigned professionals to carry out one-on-one follow-up processing. ”
At present, the relevant video posted by the owner of the car has been deleted.
The interface news reporter noted in the automotive forum and the third-party complaint platform that since the delivery of Lantu FREE, there have been a number of car owners who have reported that there are quality problems in this model, mainly for the engine failure lights are lit, the assembly process is not refined, etc.
According to the data, Lantu Automobile was established in 2018 and is a high-end new energy vehicle brand created by Dongfeng Motor. It currently has a model on sale (Landu FREE), priced at 313,600-363,600 yuan. According to Lantu Automobile's product planning, in the next three years, Lantu Automobile will put at least one new car on the market every year.