The cargo lala system determines responsibility and blindly judges. The customer made an appointment to use the car at 23:00 at night, and after I called, it was halfway through the journey, and the user canceled the order! Judge my responsibility. My appeal failed, and the customer service said that the charges were arbitrary. Orders are canceled. Who am I charging for? The system determines responsibility, not man-made. What explanation???? Dare to ask Lala a few meanings! If not a human operation. Is the technology so developed now? No one has to look at the words of the complaint. What a disgusting thing! How can I not go high speed, cargo lala to give me a reply, must be according to the cargo lala built-in navigation to go. It is not possible for customers to ask for high speeds. It's really funny.