On January 23, Su Ling arrived at the platform of Changsha Station of Guangzhou Railway Group with a team. Before the bottom of the car entered the station, she led her friends to stand in a row at the designated location, put the cabin box up and put it in front of her, waiting quietly. The straight figure has become a unique landscape that attracts the attention of many passengers on the platform.
Su Ling is the conductor of the Z1/2 "Lei Feng" train of the Changsha Passenger Transport Section of Guangzhou Railway Group. He was a veteran and a full "Iron Lady". Years of work experience have made her brain a detailed database, and she can easily grasp the corresponding data of the Changsha-Beijing value-sharing traffic. "We are all relieved to hand her over to her." In this regard, the captain of the team did not hesitate to praise.
No one knows the pressure behind Su Ling as the conductor of the "Lei Feng", which has been awarded the title of "Red Flag Train" by the State Railway Group for 23 consecutive years, and has won more than 150 national, provincial and ministerial honors such as "National Youth Civilization". In order to continue the service tenet of "driving a good chairman's hometown car and being worthy of Lei Feng's hometown people", Su Ling has made sufficient efforts behind her. She always silently nibbled on business when she was off work, memorizing materials and drawing railway schematics. Just a few days ago, she was ridiculed by her colleagues: "Live with a business book." It is precisely because of her proficiency in business that she is able to handle things on the train with ease.
At 17:34, the Z2 train slowly left Changsha Station and headed towards Beijing West Railway Station, and Su Ling began a busy day. Take the lead in sorting out luggage racks, inspecting carriages, inspecting food sales, checking toilet hygiene, checking tickets... She kept shuttling through the carriage until the sleeper turned off the lights and entered the night work, and she did not stop for a moment. Just wanted to sit down in the rest room to drink water to moisten the throat, suddenly, the intercom came from a "captain..." It turned out that a wheelchair passenger in the hard seat No. 17 car had inconvenient legs and feet, and wanted to change positions with other passengers.
"I'll be there soon!" The kettle, which had swung open half of the lid, was then tucked back into place. Su Ling hurried to car 17, and after understanding the situation, she began to communicate patiently with passengers on both sides. After some persuasion, the passengers changed to suitable seats, and Su Ling secretly breathed a sigh of relief.
"Commander..." There was another call over the intercom. Okay, come here right now! Su Ling hurriedly replied. Su Ling, who had just finished handling the matter, was called to the No. 6 hard sleeping car again. After Su Ling quickly understood the situation, she learned that a passenger had difficulty breathing, had a history of chronic disease, and could not find the medicine he carried with him. Su Ling quickly rummaged through the passenger's luggage, and finally found the medicine in the compartment of the bag and helped to take it. In just a few minutes, she helped the sick traveler turn the corner. The traveler thanked him profusely.
"Thank you for helping me get it right, or I wouldn't know what to do when I get out of the car." Grandpa Liu, a 78-year-old traveler, said gratefully. In response to the latest epidemic prevention and control requirements of the beijing train, Su Ling will match the crew with the old, middle and young, arrange the download demonstration of the health treasure in batches and focus on the team, personally lead the team from the hard seat of the train, teach the key passengers of the circle, and leave her phone to the unskilled passengers for their inquiries.
"Serving the details is to solve the needs of travelers. I do small things, but it's good to make travelers feel comfortable and convenient. Su Ling said firmly.
During the Spring Festival off-shift period, Su Ling led the staff to carry out volunteer services such as carrying luggage and guiding passengers on the platform in the form of a "Learning Lei Feng" detachment; according to the catering order, the point-to-point delivery service was carried out, providing different flavors of dishes for passengers with different needs, so that passengers could feel convenient and intimate services anytime and anywhere.
"Learn from Lei Feng's good example, be loyal to the revolution and loyal to the party..."
For 46 consecutive years, there have been countless touching stories on the "Lei Feng" train. Generations of train staff of the "Lei Feng" have taken "singing the voice of Lei Feng at their posts and practicing the promise of serving the people" as the goal, and worked with the majority of passengers to create a "safe Spring Festival, orderly Spring Festival, warm Spring Festival", which has been widely praised by passengers. It is believed that this year's Spring Festival will have more touching deeds staged in the "Lei Feng" train.
China Traffic Radio: Elegant
Correspondents: Zhang Ling, Fu Li, Xia Wenbo