Hanging lanterns, pasting spring festivals, watching the Spring Festival Gala... When the Spring Festival comes, when we gather with our families and share the New Year, there are always some people who stick to their posts, serve everyone, and serve the city.
Near the end of the year, at 8:00 a.m., Liang Lijun, president of the North Renmin Road Branch of the Industrial and Commercial Bank of Shaanxi Province, opened the door of the business hall as usual, entered the bank for more than 20 years, and she never rested during the Spring Festival holiday, even if she had already taken up a management position, but as usual, she insisted on staying in the service hall of the grass-roots outlets.
As soon as the door opened, waves of customers were crowded into the service hall. Several young nurses enthusiastically discussed the professional examinations delayed by the epidemic, the registration was about to end, and they had to hurry up to pay the fees; the elderly people in their eighties were trembling and wanted to rush to exchange some "pleasing" money for the younger generations years ago; of course, there were many "hit workers" who had worked hard for a year to handle the deposit business.
Seeing that the door had just opened for less than half an hour, and the customer queue number had exceeded 175, Liang Lijun immediately decided to cancel the calling system in the service hall, and the customer directly queued up on the spot and handled it quickly.
"During the Spring Festival, the volume of business has soared, and the recent daily business volume is more than twice that of usual, and the work process must be appropriately adjusted, such as canceling the call system of the service window, and the lunch time of colleagues at noon has also been compressed to about 15 minutes, which is to hope that we will handle business faster." Liang Lijun's voice was hoarse between her words, but her voice was still bright.
Like Liang Lijun, Du Lina, director of the Lintong District Business Office of the Industrial and Commercial Bank of Shaanxi Province, has just finished handling an emergency business.
Wang Guodong (pseudonym), who is in his 50s, contracts railway projects in other places, employing two or three hundred migrant workers all year round, and this year's epidemic has been affected by the epidemic, the salary has been delayed for two months, and the big guys are waiting to receive a year's hard money and go home for a good year. But the work of migrant workers is unstable, generally cash distribution, coupled with the separation of two places, a transfer is really cumbersome, he decided that it is better to withdraw 800,000 yuan from the bank at one time.
Unexpectedly, the people doing business in the service hall had already lined up in a long line, and standing in the line, he kept answering the phone, looking extremely anxious, and Du Lina, who was patrolling the scene, noticed him.
With years of experience working in the sales office, after understanding the situation, Du Lina began to coordinate with other customers on the spot, and gave priority to allocating funds to migrant workers for wage payment. Half an hour later, Wang Guodong's problem was solved.
"I had only one thought in my mind at the time, that the wages of migrant workers must be paid first, and that they must be paid quickly." Du Lina said her thoughts categorically, "During the Spring Festival, there are many examples of rushing to pay wages to migrant workers like Wang Guodong (pseudonym), and we will find them in time and patiently guide them at the scene. ”
It is understood that in order to meet the various financial needs of customers during the Spring Festival holiday, the Lintong Branch of the Industrial and Commercial Bank of Shaanxi Province has formulated an exclusive service plan for the region, during the Spring Festival, the access business is the mainstay, the citizens buy New Year goods, the enterprise pays wages to employees, etc., and the business outlets in Lintong District communicate in a timely manner to ensure financial services.
Every year Chinese New Year's Eve night, bankers like Liang Lijun and Du Lina have a habit of preparing early and bringing their own best dishes to the service hall to celebrate, although they miss the reunion with their families, but spend a different Chinese New Year's Eve night here.