Source: People's Daily - Anhui Channel Original draft
The reform of government services is a small step, and it is a big step to facilitate the people and benefit the people. In 2021, the Xiangshan District Government Service Center of Huaibei City implemented a number of innovative measures, from setting up a "can't do anything" acceptance window to opening a grass-roots government affairs open zone, from building a grass-roots government service system to the reform of real estate property rights certificate handling methods, pragmatic and accurate grounding, many of which were pioneered by Huaibei City, and built a convenient service platform for enterprises and citizens to innovate and start a business, production and life in Xiangshan District.
The first government affairs open day in Xiangshan District. Photo courtesy of the Propaganda Department of the Xiangshan District CPC Committee
The Xiangshan District Government Affairs Service Center opened the first "can't do things" acceptance window in Huaibei City, discovered, collected and accepted the problem of "not being able to do things" by enterprises and the masses through channels such as physical halls, hotlines and hall complaint cloud platforms, took the initiative and learned more about the demands of people and the reasons for "not being able to do things", established a "work list on the problem of "not being able to do things", immediately handled and jointly handled complex matters that can be coordinated and solved on the spot, and timely replied to the reflectors of "inadmissible" matters and made explanations, so as to fully open up government services" Difficulty""Blocking point". Since the establishment of the "impossible to do" acceptance window, since the establishment of the window, it has received more than 500 person-times from the office enterprises and the masses, solved a total of 257 specific contents of 5 types of problems, and the completion rate and mass satisfaction have reached double percentage.
With "continuously deepening the open carrier" as the starting point, and actively promoting the construction of the open government affairs zone, on April 15, 2021, the first grass-roots open government affairs zone in Huaibei City was completed and put into use on the first floor of the Xiangshan District Government Affairs Service Center. The open zone includes five areas, including information access points, self-service handling areas disclosed upon application, government affairs open publicity areas, government service leisure areas, and enterprise convenience policy inquiry areas, equipped with computers, printers, touch inquiry machines and other equipment, for the self-service use of the masses who come to do things. Among them, 2 touch query all-in-one machines are optimized with grass-roots government affairs open inquiry software with xiangshan district characteristics, enterprises or office masses can timely understand the online and offline government resources of government portals, online office halls and district government service halls, enterprise service platforms, information disclosure applications, government information inquiries, convenient inquiry systems, business self-service handling and other services, further strengthen the deep integration of government affairs openness and government services, and improve the level of government affairs openness. In that year, Xiangshan District actively disclosed 14318 various types of information through the open government affairs network, including 8328 district departments and 5990 town streets, accepted and disclosed 2 cases according to applications, and 2 cases were completed, with a completion rate of 100%.
A pennant, an endorsement. Photo courtesy of the Propaganda Department of the Xiangshan District CPC Committee
In view of the long-term existence of the "two-end running" of the tax and real estate window in the handling of real estate property rights certificates, the center further improves the efficiency and quality of work, integrates the comprehensive acceptance window in accordance with the principle of "one person, one window and one data", and realizes the "one-in-one" "one-in-one" model of window acceptance, tax payment and payment business, and shortens the completion from three working days to same-day settlement. At the same time, the renewal and reissuance of real estate property rights certificate registration certificates in the three districts, transfer registration (including first-hand houses and second-hand house sales, divorce and property analysis, marriage name addition, inheritance) and other businesses have achieved "city-wide access", and the real estate registration window has completed more than 1,000 pieces of business, and the masses can buy houses with peace of mind and live in a down-to-earth manner.
Focusing on the convenience goal of the grass-roots masses to do things nearby and "run at most once", we took the lead in implementing 7× 24 hours of convenience service stations in the city, selected 2 convenience service centers in East Street and Dongshan Street as pilots, equipped with self-service machines that integrate acceptance, inquiry, receipt and pickup, and actively docked with real estate, human resources and social security departments to promote the sinking of government service matters. This year, it is planned to deploy points to all streets, communities, business circles, and development zones in the jurisdiction, and the government service handling will be included in the "fifteen-minute life circle" of the citizens, and the three-level government service platform of the district street community will be opened, and the service mechanism of "up-down linkage, perfect function, and convenient service" will be gradually built. (Han Hui Ge Chao)