Tuesday, January 11 Cloudy and sunny
"Unity is strength, although the training process is bitter and tired, but the harvest is more of happiness and fulfillment, harvesting a young mentality." As a member of the Red Tourism Scenic Spot of Zhonghui Travel Shazhou, the appearance, appearance, words and deeds represent a living business card displayed by the scenic spot. In the future, I will also ask my excellent colleagues around me for advice to better serve every tourist friend." Through a day of training trainee Luo Qianliang, he told me about his experience.
From yesterday to today, under the unified deployment and requirements of the company, the on-the-job personnel of the Shazhou Red Tourism Scenic Spot have carried out a two-day winter training on the skills of the scenic spot employees in 2022. The training content focuses on the company's corporate culture, the standard model of Zhonghui Travel, outward training, five five happy skills, Internet practical skills, service etiquette, service practice and other courses.
In order to fully mobilize the enthusiasm and initiative of employees to learn, our winter camp cultivates employees' interest in service and reception in a new way of communication, and brings all the content learned in the winter camp to the workplace, so as to cultivate new impetus for the talent development of shazhou red tourist scenic spots.
It not only implements the corporate culture, but also enhances the overall service awareness of the team, improves the cohesion, execution, and self-media operation ability of employees. It has cultivated the good mentality of the scenic spot staff who dare to take responsibility and dare to pay the responsibility, and ensures that every employee welcomes every tourist and friend who comes to the red tourist attraction of Shazhou to play and study with the most professional service attitude and the most enthusiasm!
At the end of the training, everyone expressed their unfinished intentions and harvested, and they combined their job responsibilities and work realities to talk about their training experience. Zhu Yanmei from the winter camp team said excitedly after a day of training: "I am very grateful to the company for organizing this winter training training, so that I and my teammates have established a tacit understanding and realized the excavation of personal potential; the team is the sea, which tolerates everyone's imperfections, so that everyone can promote their own strengths, avoid their own shortcomings, and face various challenges and setbacks with a highly confident attitude." It made me understand that a team is a group of imperfect people, with the same goals, play with different talents, do the perfect thing, and achieve the process of one plus one is greater than two. ”
Ouyang Xia, a personnel specialist after the winter training, said: "As a member of the company's functional departments, this training can be described as 'sending charcoal in the snow' for us, and we have benefited a lot. The curriculum is closely related to the actual work, strong pertinence, detailed and rich content, not only master the practical knowledge, but also strengthen and consolidate the corporate culture, and also be greatly inspired in the work thinking and methods. Standing at a new starting point, I believe that tomorrow will be better for Sandbanks. “
(Author: Yang Lang, Planning Manager, Rucheng Hui travel)