After being interviewed, Lily Jiayuan, Zhen'ai Net, Our Lord Liangyuan, and Yi Jiayuan responded

On the afternoon of December 15, in response to the problems of individual marriage and love agencies infringing on personal privacy, fraudulent routine consumption, malicious marketing, and vague service terms, the Shanghai Marriage Introduction Agency Management Association interviewed four marriage agencies such as Lily Jiayuan, Zhen'ai Network, My Lord Liangyuan, and Yijiayuan, and asked the institutions to comprehensively carry out self-examination and self-correction and immediately rectify.

Four marriage agencies responded to interviews and corrective measures.

Lily Jiayuan said that four measures will be implemented for customer complaints: confirm customer complaints and demands; contact customers 24 hours; give solutions within 48 hours; and communicate again and adjust the plan according to customer feedback. In addition, the highest adjudication department for complaints has been set up internally, and if the parties cannot reach an agreement, the department will collect evidence and carry out the settlement. For customer refund requests, focus on customers who have not arrived at the timeout, and refunds will be received within one week after the timeout reminder. If it does not arrive, the person responsible will be directly punished and fined twice. For the review of member information, Lily Jiayuan strictly implements the identity audit verification mechanism, and for the joint store, it will strengthen the audit of the audit department, and if the violator is found again, the cooperative relationship will be terminated.

Zhenai Network said that regarding the review of member information, it collects user information in strict accordance with laws and regulations, and within the scope permitted by law, conducts real-name authentication for users, including face authentication, strictly protects users' personal information, encrypts user mobile phone information protection by technical means, and will not leak any member information to third parties without the consent of users; regarding online member refunds, Zhenai Network will verify the complaints of members, handle them according to the facts, and give refunds.

My lord Liangyuan said that for the information authentication and audit of online members, a step-by-step authentication method is adopted. At the registration stage, real-name authentication is mandatory; regarding the audit of offline members, members are required to provide the necessary relevant certification materials, and sign to confirm that all materials are reviewed by the company's legal department. Regarding the security of user information, user information protection will be carried out through technology, user accounts will be cancelled or frozen, and user data will be immediately isolated and can no longer be viewed. Regarding the refund of members, from negotiation to refund to account, it is controlled within seven working days, and the electronic version of the service agreement is used to improve the completion efficiency of the refund process. Our lord Liangyuan promises to optimize the service contract in accordance with the model marriage contract, improve the compliance of the contract, and use electronic encryption to strengthen the protection of user information.

Yi JiaYuan said that in response to the problem of personal information, Yi Jia Yuan strictly protects the user's personal information and wireless business; on improving the quality of staff, it will strengthen the professional training of practitioners; for the service contract, the contract content will be optimized according to the model marriage contract; for the handling of member complaints, a special person responsible for handling, according to customer demands, actively deal with; about member refund appeals, the refund plan will be given to customers within a week, and the special person will be responsible for and quickly processed.