A new round of scientific and technological revolution and industrial transformation represented by the digital economy is reshaping the global economic structure. The resulting ITIL 4 helps businesses and individuals become more valuable and enables them to quickly digitally transform. In particular, itIL 4's Professional Manager Certification provides IT and related professionals with practical and technical knowledge or tools for digital transformation
ITIL 4 Professional Managers has five courses. Divided into two directions, mp (management professionals) and ITIL SL (strategic leaders)
The 4 courses for ITIL 4 management professionals are as follows:
ITIL® Specialist Create, Delivery and Support
ITIL Specialist Drive Stakeholder Value®
ITIL Specialist High Velocity IT (ITIL® 4 Professional Level – High Speed IT)
ITIL Strategist Direct, Plan and ImproveI®
The 2 courses corresponding to itil 4 Strategist Strategic Leaders are as follows:
ITIL Leader Digital and IT Strategy®
The above courses have been screened by a large number of people before the English textbook, which has deterred some IT people.
But! Now everyone needs to worry. Peoplecert and Axelos announced the release of CDS (Create, Deliver, Support) and Strategist DPI (Coach, Plan, Improve) textbooks for ITIL 4 Professional Managers,Chinese helping everyone break through language barriers, shorten forensic cycles, and quickly advance!
And the good news! At the end of the year, Peoplecert and Axelos will be able to complete the Chinese translation of itIL 4 expert DSV-driven benefit value and HVIT high-speed IT books.
Let me tell you more about the five courses for ITIL 4 Specialists:
1、ITIL 4 Specialist CDS Create，Deliver and Support）
ITIL4 Professional Level - Create, Deliver & Support
Core Content: This module focuses on the integration of different value streams and activities to create, deliver and support IT-based products and services, while also covering support practices, methods and tools. The module will also cover service performance, enabling practitioners to understand the quality of service and ways to improve it. The result is the best delivery method for customers
Target Audience: This module is designed to help ITSM practitioners manage IT support and digital product and service operations. Ideal for service desk managers, account managers, customer experience, and more.
Remember! This certification is prerequisite for the ITIL Foundation!
2、ITIL 4 Strategist DPl（Direct，Plan and Improve）
Mentoring, Planning, and Improvement (DPI) courses
The course is a "shared" course between ITIL Management Professionals (MP) and ITIL Strategy Leaders (SL).
Align value streams and progress toward common goals, help organizations move forward in a non-isolated manner, and assist in aligning governance management goals. This module also highlights the importance of organizational change management and communication. Today, continuous change and improvement is critical to the survival of the organization and should be in line with the organization's strategy. This module provides more in-depth practical content for continuous improvement methods and practices.
This certification is ideal for enterprise architects, business analysts, account managers, and more
3、. ITIL4 Specialist DSV（Drive Stakeholder Value）
Drive stakeholder value
This certification primarily manages customer itineraries, stakeholders and experiences, and facilitates customer relationships
Core Content: This module covers all types of interactions between service providers and their customers, users, suppliers and partners. Its focus is on transforming requirements into visual value through confession-enabled services, delivering the right service offerings and value propositions to projects through effective management, enabling professionals and organizations to stand out in a highly competitive and demanding environment.
Benefits: Take the course to create shared value with customers or stakeholders, thereby improving user experience and satisfaction.
Target Group: This course is especially suitable for those who want to firmly grasp the various types of interactions between service providers and their customers, users, suppliers and partners, ITIL 4 DSV is ideal.
4、ITIL4 Specialist HVIT (High-Speed IT)
ITIL 4 High-velocity IT helps professionals successfully deliver in digital transformation projects
Core content: How digital organizations and digital operating models operate in high-speed environments. It will help organizations successfully operate digitally. The module includes the use of work practices such as Agile and Lean, as well as technical practices and techniques such as cloud, automation, and automated testing, focusing on reducing waste and delivering products and services quickly for maximum value.
Target Demographic: This course is suitable for IT managers and practitioners of digital services or digital transformation projects working in or to high-speed environments. This module is a prerequisite for ITIL 4 Foundation certification.
5. ITIL 4 Leader Digital and IT Strategy Digital Strategy Leader Certification
Becoming an ITIL Strategic Leader (ITIL SL) shows that professionals have a clear understanding of how IT influences and guides business strategy.
Core content of the course: This course focuses on the challenges associated with developing a digital strategy and focuses on how to align a digital business strategy with an IT strategy for business success. Elevate discussions around ITIL concepts to the strategic level of business leaders and aspiring leaders.
What you learn: This course will help you understand the key factors that make it a successful ITIL 4 strategy leader: digitalization vs. IT strategy:
Target Demographic: The course is particularly suitable for IT leaders and aspiring leaders who wish to develop the essential skills necessary to overcome the digital disruption brought about by new technologies
Write at the end
Recognize the value of ITIL, not just for IT operations, but for all digital services. From the basic to professional management, and finally upgraded to itself as an IT strategy expert instructor, improve their own skills, successfully realize the digital transformation of the enterprise, and improve the overall service level of the team