February this year
The Kunming Municipal Bureau of Housing and Urban-Rural Development issued a notice
Require all property service enterprises in our city
Before the end of March this year
Complete the publicity related to property services to the owner
so
Does your community property publicize the use of property fees?
Has your community publicized the use of property fees?
The housing department requires that all property service enterprises in our city must publicize the service content to the owners every year, the most important of which is the publicity of financial statements.
According to the requirements, this year's publicity work needs to be completed by the end of March.
(News review stamp→ All communities in Kunming must announce the use of property fees in the previous year before the end of March)
The reporter visited the city's residential areas to check the publicity situation
Lingjiaotang Community
The reporter first came to the Lingjiaotang community, in the community of a number of bulletin boards, the reporter saw the financial revenue and expenditure details posted by the property management, the community's financial report announcement time is January this year.
After understanding, the reporter learned that the Lingjiaotang community has been implementing the disclosure system for other property service contents such as financial reports for four years.
Zhang Guoying, general manager of Yunnan Mingzhao Property Management Co., Ltd., said: "In 2020, our entire income, even property fees, and public income, is the parking fee, almost 420,000 or so, now we remove the personnel salary, and the management cost of this piece, the balance is less than 30,000, because our community enjoys government welfare, but also the transformation of the old community, the living environment after the transformation is good, the people's satisfaction is high, and the payment rate is still 80%. ”
According to the person in charge of the property management of the community, the four years of insisting on public financial reports have increased the payment rate of the property management fee of the Lingjiaotang community from less than 40% to more than 80% at present, so that on the one hand, the property management can better serve the residents, on the other hand, there are even surplus funds to do some public welfare services to improve the quality of life for the residents of the community.
Zhang Guoying, general manager of Yunnan Mingzhao Property Management Co., Ltd., said: "First, there is better communication between the owner and the property, and it is also convenient for the property company to do a good job in the service work, the second point is that because the public income of the old community is small, it also allows the owner to know clearly that we have this fee, what the property company has done, according to the situation we have announced in the past four years, the owner's payment rate is high, and the property company has money to operate, so the next step, the third point, is to see if we can tap into high-quality resources. For example, ask experts to come to the elderly to see the doctor, this is what we want to do. ”
Residents of the community are also generally satisfied and trusted by the property management to publicize the financial reports of various service contents.
Residents of Lingjiaotang Community:
"Announced, this piece is still OK, and the owner is also assured."
"And the accounts inside are clear, and their property management is easy to manage, it is not complicated."
Subsequently, the reporter visited some other communities, and some residents of the community said that they have not yet seen any service details disclosed by the property management, so the owners hope that the property management of the community can take the initiative to perform the disclosure obligation.
Yuntou Jingyuan Community
Resident of Yuntou Jingyuan Community: "Then we must let everyone know where the property management fee goes, how is it like how your community is doing, this piece is general, at least now I haven't seen it." ”
Resident of Yuntou Jingyuan Community: "It should be announced, where to use it, but we have not seen them announce it, but we all pay the property management fee, and actively pay it." ”
Yuntou Jingyuan community residents: "Announced to show you where to use, and then you will be at ease, feel that you should pay, what treatment can you enjoy, what they have done, what we have to do with them, we can have an understanding, now we have paid the fee, how to calculate the fee, how to spend this money, we are not clear, there is a spectrum in the heart, we will definitely be more active in paying." ”
It is understood that the annual report of the property service enterprise must include the sharing of public water and electricity costs, property service fees, the owner's common part of the operating income and expenditure, residential special maintenance funds, elevator maintenance costs and tap water secondary pressurization and other details of the collection and expenditure costs;
It is also necessary to explain to the owner the management of house renovation activities, the sale and rental of parking spaces and garages in the property management area;
At the same time, it is also necessary to establish a complaint account of the owner and explain the results of each matter.
Central Golden Circle Community
Reporter talks to Uncle Fu:
"Last Friday, the list was taped from here, and this Monday they tore it off."
"Did you copy this?"
"This is the proof that I took a picture of it and went to the printing room to print it, why did he say that I took a picture of it last Friday and he tore it on Monday, is it such a coincidence?" ”
The printed slip provided by Uncle Fu shows the community's "2020 Annual Public Revenue and Expenditure Statement", which lists the income obtained by the community in 2020 in the peripheral parking lot, elevator advertising, bicycle shed, express delivery, etc., as well as the content and details of the subsequent income expenditure.
Uncle Fu: "After I looked at it, their income and expenditure was 470 yuan, and I thought it couldn't be so small, this is the first, second, what is the announcement of other communities?" It is the income and expenditure of property fees that are also in it, there is no income and expenditure of property fees here, and we ordinary people have doubts about this, that is, it is different from what the government announces. ”
Seeing that the publicity of their own community is only public benefits, Uncle Fu and other owners cannot help but have some doubts.
Uncle Fu: "Since your government requires that it be announced before the end of March and let the people see it, then you should publish it in a fair and upright manner, why doesn't he dare to publish it?" ”
Community owner: "And the maintenance fund, it seems that they all said not to publish, it has always been so, I think it should still be announced, before they seem to have made a lot of contradictions, I think if you publish it, everyone knows that it should be better." ”
Subsequently, the reporter came to the property service center. The staff said that what Uncle Fu showed was indeed the information they had previously posted on the bulletin board, and the reason why they had torn it up was because it had been posted for a while and needed to post other things.
Zhang Youqing, director of Tianhao Property in The Golden Circle Community, Central: "The public income is cut off in December, and it is publicized, but like our property fee cycle, it is only closed on April 31 of each year, and the next year is collected on May 1, so we are still collecting property fees for 2020, so there is no deadline for this date, so we can't get out the data, but before us, 19 years ago, all of each year, were announced in July, and the announcement was also very detailed. Let's say that a block of five squares, and then how many squares, how much the whole building is, are all clear and detailed. ”
The person in charge of the property said that they will publicize the various expenses and expenditures required by the housing department, but it is true that because of the cycle problem, it is impossible to complete the publicity before the end of March. For the data currently and in the future, they are also adhering to the principle of truthfulness and transparency, and there will be no problem.
Zhang Youqing, property director of Tianhao Property in Jinjie Community, Central: "I hope that all their owners will also supervise and supervise our property, and welcome everyone to come and see, including when we publicize it in the future, and then I also hope that all their community owners will also actively participate in and see." ”
At present, Uncle Fu has reflected the relevant situation to the housing department.
Is the property fee of your community public?
8099999 reporters report