TMMI_測試過程改進架構_管理級别5_測試監控_5

SG 3 Manage Corrective Actions to Closure 管理糾正行為來終止

Corrective actions are managed to closure when test progress or product quality deviate significantly from the test plan or expectations.

當測試流程和産品品質明顯背離測試計劃或者預期的時候，糾正行為被管理來終止錯誤。

SP 3.1 Analyze issues 分析問題

Collect and analyze the issues and determine corrective actions necessary to address them. Example work products 1. List of issues needing corrective actions Sub-practices 1. Gather issues for analysis Examples of issues to be gathered include the following:  Significant deviations in actual test planning parameters from estimates in the test plan  Commitments that have not been satisfied  Significant changes in test project risk status, e.g., possible late delivery and/or poor quality of test basis and/or test object  Stakeholder representation or involvement issues  Significant deviations in test environment implementation progress from plan Number, severity and priority level of defects found  Status regarding exit criteria  Significant changes in product risks 2. Analyze issues to determine need for corrective action Note corrective action is required when the issue, if left unresolved, may prevent testing or even the project from meeting its objectives.

搜集和分析問題并且決定解決問題的必要的糾正行為。

例子工作産品： 1. 需要糾正行為的問題清單。

子實踐：1.搜集問題來分析，奧搜集的問題例子包括下面的東東，明顯背離測試計劃，不适用的承諾，測試項目風險狀态中的明顯的改變。缺陷的個數，嚴重程度，優先級。根據出口規則的狀态。 産品風險中明顯的改變。 2. 分析問題來決定需要的糾正行為。

SP 3.2 Take corrective action 采取糾正行為

Take corrective action as appropriate for the identified issues. Example work products 1. Corrective action plan Sub-practices 1. Determine and document the appropriate actions needed to address the identified issues Examples of potential actions include the following:  Re-negotiating commitments  Adding resources  Changing the test approach  Re-visiting the exit criteria  Deferring release date  Changing the scope of the project, e.g., delivering less functionality Note that many of the potential actions listed above will lead to a revised test plan. 2. Review and get agreement with relevant stakeholders on the actions to be taken 3. Re-negotiate commitments with stakeholders (both internally and externally)

為明确的問題采取适當的糾正行為。

例子工作産品： 糾正行為計劃。

子實踐：1. 決定和文檔化适當的行為來解決問題。 例子： 重新讨論承諾，加資源，改測試方法，重新通路出口規則，推遲釋出，改項目的範圍2. 重審并且和相關利益人在行為上保持一緻。3. 重新讨論承諾

SP 3.3 Manage corrective action 管理糾正行為。

Manage the corrective action to closure. Example work products 1. Corrective action results Sub-practices 1. Monitor corrective actions for completion 2. Analyze results of corrective actions to determine the effectiveness of the corrective actions 3. Report progress on status of corrective actions

管理糾正行為來結束錯誤。

例子工作産品。 1.糾正行為記錄。

子實踐： 監視糾正行為， 分析糾正行為的結果來決定糾正行為的有效性。，彙報糾正行為的進度。