一、WHY WE NEED EIC?
為什麼我們需要有效的内部溝通？
EIC is the key element of success
有效的内部溝通是成功的要素
EIC can improve efficiency
有效的内部溝通能夠提高效率
EIC can avoid misunderstanding
有效的内部溝通能夠避免誤解
EIC can improve team work
有效的内部溝通能夠提升團隊工作
EIC is an essential part of company culture
有效的内部溝通是公司文化的實質部分
二、FACE-TO-FACE 面對面溝通
Face-to-face is a two ways communication
面對面溝通是一種雙向的溝通
Face-to-face conveys more messages
面對面溝通能夠傳遞更多的資訊
Face-to-face avoids misunderstanding
面對面溝通能夠避免誤解
Face-to-face builds mutual trust
面對面溝通能夠建立互相的信任
Face-to-face improves efficiency
面對面溝通能夠提高工作效率
三、TELEPHONE 電話溝通(如電話、微信)
Telephone is a substitute of face-to-face talk
電話是面對面溝通的替代品
People spend more and more time on telephone conversation
人們用于電話交流的時間越來越多
Telephone improves efficiency and meets urgent need
電話溝通能夠提高效率和應對緊急的需要
Telephone is used when you feel face-to-face is not practical and e-mail is too formal
當你覺得面對面溝通是不切實際的而電子郵件又太正式的情況下使用電話溝通
四、E-MAIL（電子郵件）
E-mail is a kind of written message which serves as a formal communication
電子郵件是一種書面形式的資訊溝通
E-mail often serves as memo, meeting minutes, reminder, announcement, schedule, data, etc.
電子郵件經常使用在如備忘錄，會議記錄，提醒，通告，計劃，資料資料等方面
E-mail can be sent to many receivers at a time
電子郵件能夠在同一時間傳送給許多接受者
E-mail delivers accurate message
電子郵件能夠傳遞準确的資訊
E-mail creates distance between people
電子郵件會造成人與人之間的距離
五、HOW TO ACHIEVE EIC? 怎樣達到有效的内部溝通
The choice of communication method is situation relevant
要根據具體情況選擇相應的溝通方式
For EIC, Face-to-face is more effective than other ways in most of the cases
在大多數的溝通案例中，面對面的溝通比其他方式更加有效
We recommend the preferable sequence as following if situation allows:
如果條件許可的情況下，我們推薦溝通方式的順序如下：
1st Face-to-face talk 第一是面對面的溝通
2nd Telephone conversation 第二是電話溝通
3rd E-mail communication 第三是電子郵件溝通
六、Use Appropriate Communication Skills 使用适當的溝通技巧
1、Dealing With Driver 與駕馭型的人溝通
The skills required are:技巧如下
Let him/her release emotion 讓他/她釋放情緒
Be patient 要有耐心
Lower voice pitch 聲音低調
Limit your own talk 限制你自己的談話
Be prepared for objections 對被拒絕有心理準備
Don’t argue mentally 不要有争論的意識
Recognize people you have served before 認可你以前的上司
2、Dealing With Analytical 與分析型的人溝通
The skills required are: 技巧如下
Don’t jump to conclusions 不要立即得出結論
Thinking match the speaking 想和說要一緻
Provide detailed & accurate data 提供詳細和精确的資料
Speak clearly and concisely 說話要簡明扼要
3、Dealing With Expressive 與表現型的人溝通
The skills required are: 技巧如下
Ask questions 提出問題
Be enthusiastic 要有熱情
Give complete attention 全神貫注
Deal with his/her talk positively 肯定對方的談話
Always thanks for his/her time 感謝他/她所花的時間
Listen for people’s ideas, not just to their words 注意聽對方的觀點，而不隻是他們的言語。
4、Dealing With Amiable 與随和型的人溝通
The skills required are: 技巧如下
Lead topic 主導話題
Provide solutions 提供解決方法
Help to make decision 幫助做出決定
Concentrate 彙總
Convey eagerness to help 傳達熱心的幫助
七、Communication Is A Life Time Process 溝通伴随人的一生
Communication is a life time ongoing process
人的一生時刻都在進行着溝通
Good communication requires life time effort and practice
好的溝通技巧需要付出一生的努力和實踐
No one is perfect in communication
沒有人在溝通中是完美的
What we can do is to try our best to use appropriate skills to get message across and reduce misunderstanding to minimum.
我們能夠做到的是盡力使用适當的溝通技巧從對方獲得資訊和使誤解減到最小。