SAP Cloud for Customer 标準教育訓練課程

經常有朋友在我的SAP技術交流群或者我的公衆号汪子熙給我留言，詢問一個ABAP開發人員如果想學習SAP Cloud for Customer，應該從哪些方面入手。

這裡把SAP官方的和SAP Cloud for Customer相關的教育訓練課程全部羅列如下，供大家參考。每門課程涉及到的知識，實際上在

https://help.sap.com

上都能夠檢視，并且能以PDF的方式下載下傳到本地。

網站：

https://training.sap.com/

這裡寫目錄标題

C4H440 - SAP Cloud for Customer Administration (Previously known as C4C10)

C4H410 - SAP Sales Cloud (Previously known as C4C12)

C4H510 - SAP Service Cloud (Previously known as C4C14 )

C4H460 - SAP Cloud Applications Studio (Previously known as C4C30)

C4H450 - SAP Cloud for Customer Integration with On-premise SAP Solutions (Previously known as C4C50)

HY630E - SAP Solution Architect: Integration of SAP Commerce with SAP Service Cloud

課程内容

Module 1: Introduction

Module 2: Integration

Module 3: Business Demos

Module 4: Conclusion

課程介紹

目标人群

Introduction to SAP Cloud for Customer

Articulating the Functional Capabilities of SAP Cloud for Customer

Starting the Project

Preparing for the Implementation Project

Describing Fine Tuning

Describing Q-Gates

Account and Contact Management

Understanding the Basic Functions of Account and Contact Management

Products and Price Lists

Understanding Products and Price List Concepts in SAP Sales Cloud

Organizational Structure

Explaining the Role of an Organizational Structure in the Solution

Territory Management

Defining Complex Territory Hierarchy Structures

User and Role Management

Maintaining Employees and Explain What a Business User Is

Data Migration

Guiding Your Customer on Which Data Should Be Migrated

Integration

Describing Integration Scenarios with CRM and ECC

Describing Integration with FSM

Describing Integration with Microsoft Outlook

Describing the Benefits of Integration with Social Media

Notifications, Workflow, and Approvals

Setting Up an Approval Process for Opportunities

Personalization and Extensibility

Describing How to Use Personalization and Adaptation

Analytics Framework

Exploring the Standard Reports and Create or Modify Views for Those Reports

Mobile

Describing the Different Mobile Access Options

Solution Walkthrough

Preparing an SAP Cloud for Customer Environment for Solution Walkthrough

Preparing for Go-Live

Describing the Necessary Go-Live Activities

This course will prepare you to:

Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business

Create an organization structure enabling customers to use the solution to meet the needs of the business

Migrate data into the application and troubleshoot migration issues

Translate customer business needs to best practice business scenarios in SAP Cloud for Customer

Set up and configure the solution to manage business processes including sales, marketing, service and social

Describe the integration scenarios available with SAP Cloud for Customer

Adapt and extend the solution to meet customer-specific needs

Learn about the mobile features of SAP Cloud for Customer

Demonstrate the reporting capabilities of the system

Business Process Architect

Program / Project Manager

System Administrator

Introduction to SAP Sales Cloud

Articulating the Functional Capabilities of SAP Sales Cloud

Lead Management

Articulating the Functional Capabilities of Lead Management

Opportunity Management

Articulating the Functional Capabilities of Opportunity Management

Quotation Management

Articulating the Functional Capabilities of Quotation Management

Order Management

Articulating the Functional Capabilities of Order Management

Activity Management

Articulating the Functional Capabilities of Activity Management

Visit Planning and Execution

Articulating the Functional Capabilities of Visit Management

Partner Channel Management

Articulating the Functional Capabilities of Partner Channel Management

Sales Planning and Forecasting

Articulating the Functional Capabilities of Sales Planning and Forecasting

Pricing

Obtaining an Overview of the Pricing Topic in SAP Sales Cloud

Account 360 and Sales Intelligence

Articulating the Functional Capabilities of Account 360 and Sales Intelligence

Run an SAP Sales Cloud implementation project using SAP best practices

Translate customer business needs to best practice business scenarios in SAP Sales Cloud

Set up and configure the sales solution to manage business processes

Configure Lead Management to nurture Leads and convert them to Opportunities

Define Sales Methodology process to streamline Opportunity process

Configure Sales Quote and Order management functionalities with replications to connected SAP backend system

Configure functionalities which enables sales personal to plan and record customer visits and activities

Understand key features and functions of pricing in SAP Sales Cloud

Understand Partner Channel Management for collaborative selling

Configure Sales Target Planning to carry out top down sales planning

Describe the integration scenarios available with SAP Sales Cloud

Business Analyst

Business Process Owner / Team Lead / Power User

Enterprise Architect

Industry Specialist

Solution Architect

Trainer

User

Introduction to SAP Service Cloud

Describing the Functional Capabilities of SAP Service Cloud

Communication Channels

Explaining the Different Communication Channels that are Supported in SAP Service Cloud

Service Levels, Categories and Work Distribution

Explaining Service Levels, Categories and Work Distributions

Knowledge Base

Understanding Knowledge Base Functionality in Service Tickets

Registered Products and Installed Base

Explaining Registered Products and Installed Bases

Warranty Management

Explaining Warranty Management in Tickets

Maintenance Plans

Explaining Maintenance Plans in Tickets

Time Recording

Explaining the Role of Time Recording in Tickets

Contracts

Understanding Service Contracts in SAP Service Cloud

Templates and Reporting

Explaining Response Templates and Their Determination in Tickets

Case Management

Understanding Case Management in SAP Service Cloud

SAP Enterprise Resource Planning (ERP) Integration

Explaining SAP Cloud for Customer Work Ticket Integration with SAP ERP

SAP Service Cloud – SAP Commerce Cloud

Explaining the Integration Capabilities of SAP Commerce Cloud with SAP Service Cloud

Tanslate customer business needs to best practice business scenarios in SAP Service Cloud

set up and configure the solution to manage SAP Service Cloud business processes

Describe the integration scenarios available with SAP Service Cloud

Demonstrate SAP Service Cloud reporting capabilities

Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud

Explain the different communication channels that are supported in SAP Service Cloud

Explain and set up Service Levels, Categories and Work Distributions

Understand knowledge base functionality in Service Tickets

Explain and set up Registered Products and Installed Bases

Explain and set up Warranty Management and maintenance plan in Tickets

Explain and maintain the role of Resource Scheduler & Time Recording in Tickets

Understand Service Contracts in SAP Service Cloud

Configure and Explain Visit planning in tickets

Explain Response templates and its determination in Tickets

Explain SAP Cloud for Customer Work Ticket integration with ERP

Application Consultant

SAP Cloud Applications Studio: An Overview

Describing SAP Cloud Applications Studio

Explaining the System Environment

Explaining the System Architecture

Getting Started with SAP Cloud Applications Studio

Introduction to Scripting Languages

Introduction to Scripting Language for Business Object Definitions

Introduction to Scripting Language for Business Logic Implementations

Introduction to UI Designer

Explaining UI Designer

Extensibility

Creating Extension Fields

UI Designer – Embedded Component

Creating Embedded Component

Business Configuration

Explaining Business Configuration Basics and Architecture

Creatinga Business Configuration Set and View

Service Integration

Creating Service Integration

Configuring Data Workbench

Describing Web Service – Provisioning

Describing Web Service – Consumption

Debugging

Analytics

Describing a Data Source

Notifications

Enabling Notification Rules

Mass Data Run

Creating a Mass Data Run

Approval Process

Describing the Approval Process

Translation

Translating a Business Object

Mashups

Describing Mashups

Lifecycle Management

Describing Lifecycle Management

Wrap Up

Wrapping Up the Course

Generate new business objects

Create user interfaces for new business objects

Build fine-tuning activities related to the new business objects

Create extension fields on existing business objects

Adapt existing user interface to include extension fields

Integrate data via a web service and XML

Debug elements of your custom solution

Build a data source for a new business object and enhance a standard data source

Establish approval task(s) and enable notification rule(s) based on a new business object

Develop mashups

Create Reuse libraries

Create Process extension scenarios

Publish a new add-on in scoping

Manage the lifecycle of your add-on solution

Developer

Development Consultant

Introduction to SAP Cloud for Customer Integration

Explaining Cloud Integration

Integrating SAP Cloud for Customer with SAP S/4HANA

Integrating SAP Cloud for Customer with SAP ERP

Integrating Analytics with SAP Cloud for Customer

Integrating SAP Cloud for Customer with SAP Marketing Cloud

Integrating SAP Cloud for Customer with SAP CRM

Describing Integration Technology

SAP Cloud for Customer Configuration and APIs

Configuring SAP Cloud for Customer

Describing SAP Cloud for Customer APIs

Describing open APIs with oData Services

Cloud Integration Connectivity

Describing Technical Connectivity

Explaining SAP Web Dispatcher

Explaining SAP Cloud Connector

Describing Integration Security

Describing Authentication

Using Certificates

Preparing the Landscape Before Training

SAP ERP and SAP S/4HANA Configuration

Describing SAP ERP Configuration

Describing SAP S/4HANA Configuration

SAP Cloud Platform Integration Configuration

Describing SAP Cloud Platform Integration

Describing SAP Cloud Platform Integration Configuration

Performing SAP Cloud Platform Integration Value Mapping

Data Replication

Describing Connectivity Test

Describing Account and Product Replication

Describing Data Filtering

Describing Delta Mechanism for Transactional Data

Monitoring

Monitoring in Different Systems

Reviewing Error Messages

Extending Integration Scenarios

Describing SAP Cloud for Customer Extensibility

SAP CRM Integration with SAP Cloud for Customer

Configuring SAP Cloud for Customer for Integration with SAP CRM

Configuring SAP CRM for Integration with SAP Cloud for Customer

Configuring SAP Cloud Platform Integration Configuration for Integrating SAP Cloud for Customer with SAP CRM

Cloud Integration with SAP Process Integration

Describing Cloud Integration with SAP Process Integration

Describing Deployment Options and Landscape

Preparing SAP Process Integration for Integration with SAP Cloud for Customer

Configuring SAP Process Integration Scenarios

Maintaining Communication Channels

Adjusting Routing Conditions

Maintaining Value Mapping

Transactional Data Integration

Describing Transactional Data Integration Options

Preparing SAP Cloud for Customer for Real-Time Pricing and Other Transactional Data

Configuring SAP S/4HANA for Pricing and Other Transaction Integrations

Maintaining SAP Cloud Platform Integration Configuration

Executing Sales Quote, Sales Order, and Opportunity Transactional Integration Scenarios

Summary

Configure SAP Cloud for Customer for integration with SAP S/4HANA

Configure SAP S/4HANA for integration with SAP Cloud for Customer

Configure SAP Cloud Platform Integration for integration with SAP Cloud for Customer and SAP S/4HANA

Describe SAP Cloud for Customer configuration options when integrating with SAP CRM

Explain SAP CRM configuration steps for integrating with SAP Cloud for Customer

Articulate prepackaged integration flows available for SAP CRM integration with SAP Cloud for Customer

Execute common integration scenarios

Determine the connectivity strategy for your cloud project

Extend standard integration scenarios

Technology Consultant

Features of the Integration

Business scenarios

Intro to SAP Suite and SAP Service Cloud

Intro to SAP Commerce and Data Hub

Integration Overview

Pre-requisites

Steps to integrate

Call support Demo

E-store help Demo

Appendix

Understand the integration SAP Commerce with SAP Service Cloud

Get technical overview of the sample integration use cases

Solution Architects

• Functional leads
• Business consultants