CRM
The Customer field in Service Request header is bound to Sold to Party:

C4C
In C4C, the field is bound to CustomerPartyID:
which is then bound to BuyerParty, not Sold to Party in CRM.
CRM
The Customer field in Service Request header is bound to Sold to Party:
C4C
In C4C, the field is bound to CustomerPartyID:
which is then bound to BuyerParty, not Sold to Party in CRM.