Recently, Mr. Hu, a citizen, reported to Huashang Daily-Ersanli Information that he bought 4 bottles of Xijiu from the Tobacco Hotel in 1988 and brought them to Jiangbei Avenue Wisdom Restaurant Fengshang Store for dinner. At first, the hotel did not admit it, and after learning that the waiter swept, the hotel's handling made it very dissatisfied.
Parties: The bottle cap was "replaced" by the waiter, and the hotel's handling was infuriating
According to Mr. Hu's recollection, on the evening of June 22, he brought 4 bottles of Xijiu 1988 to the Fengshang store of Wisdom Catering to dine with friends, and when the hotel waiter finished drinking, he asked him to bring the bottle cap to scan the code, but the code could not be scanned, so he contacted the cigarette hotel to question whether it was selling fake wine? The cigarette hotel asked me to scan another wine cap to try, I asked the hotel waiter to open the second bottle of wine, but the second wine cap could not be scanned, the cigarette hotel replied that I might have a problem with the background system, and asked me to leave the wine cap and go to the cigarette hotel the next day to deal with it.
"I didn't think much about it at the time, so I opened the third bottle of wine by myself, put the wine cap on the table in front of me, but I didn't care, and when I toasted around the circle, I scanned the code and found that the bottle cap couldn't be scanned out." Mr. Hu continued, "At that time, I felt that I had bought fake wine, so I took the three bottle caps away and prepared to confront the person in charge of the cigarette store the next day.
Mr. Hu told reporters that after the incident, he went to the cigarette hotel and had a big quarrel with the person in charge because of the fake wine, and contacted the staff of the manufacturer to ask for an explanation. After the result query, it was learned that the QR code on the wine bottle and the bottle cap was inconsistent, and the result of the scanned wine cap was from the outside, and the scanning time was not yesterday. The screenshot provided by Mr. Hu at the scene showed that the purchase store was Hengkang Life Supermarket Xianhe store, and the bottle cap was swept out of another store in Henan, Xi'an and Ankang. According to Mr. Hu, the bottle cap can be swept for a maximum of 4,999 yuan, and a red envelope of 18.88 yuan can be swept at the least.
"When I found the hotel on June 23, they didn't admit it at first, and asked the waiter to confront me, who said that it might be a guest at the same table. As a result, less than two hours after I left, the manager contacted me and said that the waiter had replaced the wine cap through the monitoring inquiry, and the wine cap had been found at present, and the code was not scanned, so I was asked to pick it up the next day. "The next day, I came to pick up the bottle cap, and the other party did not apologize, did not give a reasonable explanation, and finally in order to settle the matter, the other party said to give me a 500 yuan voucher, I did not accept it.
"They never think about solving problems from the perspective of our consumers, because I question the conflict between buying fake alcohol and cigarette hotels. Later, I gave the hotel manager the contact information of the cigarette hotel and asked him to explain it clearly. Not only did the hotel not contact the cigarette hotel, but after learning that my sister was working in the hotel, she asked my sister to deal with the matter, and threatened to affect the work if it was not handled well, which made me even more angry. Mr. Hu continued, the matter has been complained to the Market Supervision and Administration Bureau, I also understand that the work of the waiter is not easy, should have explained the situation clearly and apologized to the end, but the hotel's way of handling it is unacceptable to me.
Wisdom Catering Fengshang Store: The waiter involved has been suspended and punished, and has apologized to the customer
On the morning of June 27, a reporter from Huashang Daily came to Jiangbei Avenue Ruizhi Catering Fengshang Store, and Tang Mingpiao, the sales manager, said that under normal circumstances, some wine may be swept out of a few or dozens of red envelopes in hotel consumption, and most customers will not care about these. If the customer did not tell the waiter that the bottle cap was kept, some of the waiters replaced the bottle cap.
Yang Fei, deputy general manager of Wisdom Catering Fengshang Store, told reporters that the waiter did exist after the investigation, and the hotel also contacted the customer for the first time and apologized for the incident, and gave him a 500 yuan voucher to show his sincerity, but the other party did not accept it. Afterwards, Ben also considered contacting the person in charge of the cigarette hotel to explain the matter clearly and apologize to avoid misunderstanding, but the customer has not provided contact information.
Have you learned that the customer is the brother of the hotel account manager and asked him to deal with the matter, otherwise his work may be affected?
Yang Fei said that the customer was looking for the account manager (the customer's sister) to order food, and after the accident was complained, because they both knew each other, we did communicate with the account manager to coordinate and deal with the matter, but did not say that if the work was not handled well, it would be affected, and she was still working normally today.
"We understand reasonable rights protection, because this is indeed the mistake of our hotel staff, the waiter involved has been suspended and punished, and the hotel has a certain amount of negligence and deficiencies in management, which has caused inconvenience and trouble to the guests, and I am deeply sorry that the customer can communicate with him if he has any demands." Yang Fei said.
On June 28, the reporter called the Hanbin District Market Supervision and Administration Bureau, and the staff said that the matter needed to be verified and replied. As of press time, there has been no reply from the market supervision department.
Huashang Daily reporter Chen Yonghui Editor Li Chen Zhang Xin