On a rainy day in April 2024, Mr. Li, a new owner of the Xiaomi SU7Max, drove home the new car he had just picked up. The weather was fine when he picked up the car, and Mr. Li was in a good mood, after all, this SU7Max was the electric car he had been looking forward to for a long time.
Mr. Li was driving through the streets of the city when the rain gradually increased. To ensure safety, he had to slow down and turn on all the lights of the vehicle.
This made Mr. Li very confused and worried, after all, this is a brand new car that has just been mentioned. He stopped the car, checked the taillights, and saw that the fog was indeed there and had not dissipated because it was raining.
He quickly snapped a few photos and posted them in a social group for Xiaomi owners, asking if other owners had similar situations.
His phone quickly received replies from numerous car owners. Several owners have reported similar issues with their cars, especially in the rain or after a car wash. This made Mr. Li even more uneasy, and he began to worry about whether this was a common problem with the Xiaomi SU7 Max.
In order to solve this problem, Mr. Li contacted the service center of Xiaomi Auto early the next morning. The customer service agent told him that the situation could be caused by the poor sealing of the taillights, and advised him to take the vehicle to the nearest service station for inspection.
According to the advice of the customer service, Mr. Li immediately drove the car to the designated service station. The technician did a thorough inspection of the vehicle and did find a problem with the sealing strip inside the taillights, which could be the cause of the fog.
The technician at the service station said that this is a known minor problem and that not all vehicles will occur, and they will replace the sealing strip for Mr. Li free of charge and apply the necessary waterproofing treatment to the vehicle.
Although the problem was resolved, Mr. Li was still in a heavy mood on the way home. He began to search for information on the Internet and found that many car owners also had similar complaints, and they expressed concerns about the quality of the Xiaomi SU7 Max.
Mr. Li also joined the discussion and shared his own experience. He believes that although the service station handles it properly, such a problem is really disappointing for a new car.
He began to wonder if he had made the right decision to buy a car, and whether it would affect the future value of the car and the experience of using it.
Many car owners have begun to report similar or other problems with their vehicles, including unresponsive touch screens and occasional malfunctions of the autonomous driving system.
Mr. Li realized that this was not just a personal issue for him, but one that could affect the entire brand image of the Xiaomi SU7 Max. Together with other car owners, he began to speak out to the Xiaomi car officials, demanding an explanation and a complete solution to these problems.
Xiaomi Auto was quick to respond to this phenomenon by issuing an official statement acknowledging that some of the vehicles had manufacturing defects and promising to carry out a thorough inspection and necessary repairs to the vehicles in question.
After experiencing this series of events, Mr. Li calmed down. Although his first experience with the Xiaomi SU7 Max was not pleasant, he also saw the positive attitude and measures taken by the Xiaomi car in the face of problems.
The whole incident also made more consumers realize that when buying a newly launched vehicle, they should not only pay attention to its technology and performance, but also pay attention to the brand's after-sales service and problem response speed.