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63 million users were "deceived", and the People's Daily named and criticized them angrily, have you been recruited?

author:Yoko 娱乐

Preface

Today, when the wave of digitalization is sweeping the world, the mobile communication industry has quickly become an indispensable part of people's lives with its convenient and efficient characteristics. However, beneath this seemingly prosperous sea, there is a crisis of confidence.

63 million users were "deceived", and the People's Daily named and criticized them angrily, have you been recruited?

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The "Crisis of Trust" in the Mobile Communications Industry: Where Are the Rights and Interests of Users?

Users, as the cornerstone of the mobile communications industry, should enjoy meticulous services and guarantees. However, the reality is shocking. According to authoritative data, in recent years, the number of user complaints caused by operators' untrustworthy behaviors has increased year by year, and countless users have unknowingly become victims of this crisis.

63 million users were "deceived", and the People's Daily named and criticized them angrily, have you been recruited?

Operators' untrustworthy behaviors can be described as varied, from hidden deductions to traffic fraud, from package traps to service shrinkage, all kinds of means are difficult to prevent. What's even more distressing is that these behaviors are often aimed at old users who have a lot of trust in operators. They have long maintained loyalty and dependence on operators, but in exchange for the fate of being deceived and exploited.

63 million users were "deceived", and the People's Daily named and criticized them angrily, have you been recruited?

In this crisis of trust, the rights and interests of users have been seriously infringed. Not only did they lose money, but they also lost their trust and dependence on the operator. And this loss of trust is undoubtedly a heavy blow to the entire mobile communications industry.

Operators' "tricks": how do users respond?

On the battlefield of the mobile communications industry, operators are struggling to compete for market share and user resources. They offer all sorts of seemingly attractive promotions and services, but in fact, they have hidden mysteries that make it difficult to guard against.

63 million users were "deceived", and the People's Daily named and criticized them angrily, have you been recruited?

First, let's take a look at the dizzying data plans. From daily, monthly to annual packages, from directed traffic to non-directional traffic, there are a wide variety of packages, which makes people overwhelmed. However, the "greasy" behind these packages is a big surprise. Although some plans are cheaper, they have a lot of data usage restrictions, and if you are not careful, you will exceed the scope and incur additional fees. However, some targeted data packages only support a few applications, which is not of high practical value to users.

63 million users were "deceived", and the People's Daily named and criticized them angrily, have you been recruited?

In addition to data plans, operators often use automatic package upgrades to "trap" users. Many users are unknowingly upgraded from low-priced packages to high-priced packages by carriers. Some elderly people were even misled by the staff to upgrade their packages because they didn't know how to operate, resulting in a sharp increase in their monthly phone bills, which brought a lot of burden to their lives.

63 million users were "deceived", and the People's Daily named and criticized them angrily, have you been recruited?

First of all, we must keep a clear head and not be confused by operators' advertisements and publicity. When choosing a plan, read the plan description and terms carefully to understand how each fee is calculated and the restrictions. Secondly, we should always pay attention to our billing and consumption situation, and communicate with the operator in time to seek solutions once we find any abnormalities. In addition, we can use some third-party tools or apps to monitor our data usage and phone bill usage to better understand our spending.

63 million users were "deceived", and the People's Daily named and criticized them angrily, have you been recruited?

For operators, they should also reflect on their own behavior. Instead of spending more time designing complex packages and traps to trap users, it is better to spend more time on improving the quality of service and user experience. Only by truly thinking from the user's perspective can we win the trust and loyalty of the user.

People's Daily "Bright Sword": Can Public Opinion Supervision Save Users?

When the untrustworthy behavior of operators intensified and the rights and interests of users were seriously infringed, the People's Daily, as the leader of news and public opinion, resolutely stood up and spoke out for the interests of the people.

63 million users were "deceived", and the People's Daily named and criticized them angrily, have you been recruited?

With sharp strokes and a firm stance, the People's Daily exposed the truth about the various untrustworthy behaviors of operators. From invisible deductions to traffic fraud, from package traps to service shrinkage, the reports of the People's Daily have all touched on the pain points of users. These reports not only awakened users' awareness of rights protection, but also aroused widespread concern about operators' behaviors in the whole society.

63 million users were "deceived", and the People's Daily named and criticized them angrily, have you been recruited?

Under the leadership of the People's Daily, major media and self-media have also followed up and reported, forming a strong public opinion supervision force. They dig deep into the untrustworthy behavior of operators, expose the chain of interests and the dark side behind them, so that the ugly behavior of operators has nowhere to hide.

The power of supervision by public opinion is enormous. Driven by media such as People's Daily, operators are beginning to feel unprecedented pressure. They had to re-examine their behavior and take user complaints and feedback seriously. Some operators have even begun to take the initiative to rectify and introduce more fair and transparent service measures to restore the trust of users.

63 million users were "deceived", and the People's Daily named and criticized them angrily, have you been recruited?

However, public opinion supervision is not a panacea. Although it can expose problems and promote rectification, it cannot fundamentally solve the problem of operators' dishonesty. In order to truly save users, it is also necessary to start from the institutional level, strengthen supervision and punishment, and make the untrustworthy pay the due price.

At the same time, users themselves also need to be vigilant and enhance their awareness of self-protection. When choosing a carrier and service, carefully compare the pros and cons of different options to avoid being fooled by enticing ads. For the untrustworthy behaviors discovered, it is necessary to bravely stand up and defend their rights, and let the operators pay the due price.

Operators "rehabilitate": will users pay?

In the frenzy of public opinion, operators finally realized the seriousness of the problem and began to express their desire to "mend their ways" and regain the trust of users. However, will users pay for this series of rectification measures?

First, let's take a look at the corrective measures operators have taken. In order to attract users, they have introduced more flexible and affordable data plans, allowing users to choose the right plan according to their needs. At the same time, for special groups such as elderly users, operators have also begun to pay attention to their needs and launched more intimate services. These measures may seem sincere, but will users really be impressed?

63 million users were "deceived", and the People's Daily named and criticized them angrily, have you been recruited?

In fact, users are cautious about operators' corrective measures. They are worried that these measures are only short-term actions taken by operators in response to public pressure, and once the public opinion turmoil subsides, operators will resume their original untrustworthy behavior. Therefore, users have a wait-and-see attitude towards the operator's rectification measures and will not pay for it easily.

63 million users were "deceived", and the People's Daily named and criticized them angrily, have you been recruited?

In addition, users are also worried about the "cattiness" that operators may have in the rectification process. For example, some seemingly good offers may hide additional charges that can lead users to fall into deeper traps without realizing it. This concern is not unfounded, after all, the past dishonesty of operators has left a profound lesson for users.

63 million users were "deceived", and the People's Daily named and criticized them angrily, have you been recruited?

We also cannot deny the efforts and sincerity of the operators in the rectification process. After all, they are trying to change past mistakes and regain the trust of their users. If operators can really think from the perspective of users and do a good job in every service detail, then users may gradually change their views on them and choose to trust them again.