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The goods are damaged, and there is no progress in the claim settlement of Deppon Express!

author:Fujian News Radio FM1036
The goods are damaged, and there is no progress in the claim settlement of Deppon Express!

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Ms. Putian listened to Ms. Youhong to the "News Three Musketeers" that she used Deppon Express to send goods that were damaged, but in the case of the insured price, the express company has not made a claim, and I don't know how long I have to wait.

Ms. Hong said that on March 17 this year, she used Deppon Express to send oil painting frames to Beijing, and at that time she packed two packages, each with an insured price of 2,000 yuan. However, when the recipient inspected the goods, it was found that these frames were damaged to varying degrees, so the recipient refused to accept them.

The goods are damaged, and there is no progress in the claim settlement of Deppon Express!

After learning about this situation, Ms. Hong connected with the customer service of Deppon Express. The customer service said that in such a situation, she could go through the claim process, but Ms. Hong was asked to sign for the receipt first, and then the customer service marked the order as "abnormal signing". According to the requirements of Debang's customer service, Ms. Hong signed for the courier as the shipper and paid the freight. Unexpectedly, since she operated according to the requirements of Debang customer service on March 23, there has been no news of this matter for more than half a month. Ms. Hong said that in order to insure the price of 4,000 yuan, she also paid an additional premium of more than 20 yuan.

The goods are damaged, and there is no progress in the claim settlement of Deppon Express!

On April 10, after the "News Three Musketeers" contacted the customer service of Deppon Express, they received a reply from the other party. Debang said that they contacted the consignee, and the consignee said that it was a purchase of goods for 900 yuan, but at present, the sender, Ms. Hong, asked for a claim based on the insured price of 4,000, and Debang could not meet it. "We asked the sender to prove that the value of the goods was 4,000 yuan, but she could not provide evidence, and our Debang claim for the goods was not only based on the insured amount, but with reference to the insured value, the actual value, and the degree of damage. Debang customer service said that there will be professional claims adjusters to continue to negotiate the amount of compensation with Ms. Hong.

Regarding the insurance rules of the express delivery industry, the "News Three Musketeers" consulted a number of other express delivery companies, and the customer service all said that whether it is "full insurance" or "basic insurance" in the insurance price, the actual price of the goods should be used as the basis for claims, rather than "how much insurance is paid".

The goods are damaged, and there is no progress in the claim settlement of Deppon Express!

In this regard, industry insiders pointed out that the insurance rules of the express company are usually the maximum compensation limit rules, and the compensation amount needs to consider the degree of damage to the express, with the actual loss of the goods or the insured amount as the upper limit, not necessarily the same as the insured amount, if the consignment is completely damaged or lost, that is, in the case of total loss, the express company will compensate according to the actual loss amount of the consignment or the insured amount, whichever is lower; When the consignment is partially damaged, the courier company will usually compensate according to the insured amount and the actual loss of the consignment. Therefore, industry insiders recommend that the sender fill in the insured amount according to the actual value of the consignment, so as not to pay unnecessary insurance fees.

Regarding the follow-up progress of this matter, the "News Trio" will continue to pay attention.

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