Recently, the Central Committee of the Communist Party of China and the State Council issued the "Overall Layout Plan for the Construction of Digital China", which takes "significantly improving the level of digital intelligence in government affairs" as one of the goals of digital China construction by 2025, and clearly puts forward "developing efficient and coordinated digital government affairs", which points out the direction for further promoting the construction of digital government.
Innovate "Internet + government services", Yuhuatai District has given full play to the grassroots initiative in recent years and launched a pilot project. The "one thing at a time" integrated service platform breaks the data barrier, and "a bunch of things" is done online and done at one time; "Timely Rain" people's voice directly to the platform to mine digital rules, more people's livelihood facts are not sued first; The "timely rain" policy directly reaches the platform to deepen digital intelligence services, and the policy of benefiting enterprises can be enjoyed without application. The flow of data and smooth experience have brought real convenience to the masses of enterprises.
Last year, Yuhuatai District won the "Public Service Innovation Award" of the digital government for promoting the reform of "decentralization, management and service" through digital transformation. This year, Yuhuatai District's "'decentralization, management and service' reform and digital government construction" was again stimulated by the provincial government's supervision, the only one in the city.
Deepen services, digital intelligence empowers excellent experience
74 matters "cross-province handling", 108 matters in the Yangtze River Delta region "one-network handling", 99 matters metropolitan area "one-network handling"... In early June, the inaugural meeting of the Nanjing Metropolitan Area Intercity Government Service Development Alliance was held, and Yuhuatai District made an exchange speech on the inter-provincial general office. Since 2021, Yuhuatai District has handled more than 30,000 online and offline "cross-provincial offices".
Let the data run more and let the masses run less errands. In 2020, Yuhuatai District took the lead in exploring the "government-bank cooperation" mechanism in the city, "moving forward" the business start-up window to various bank branches. This year, the "Timely Rain" Enterprise Registration Precision Service Center was launched, and 4 banks entered the district government service center to provide "online + offline" free assistance services in four links, including industrial and commercial registration and official seal engraving. The whole process of the newly established enterprise is started online, from "running once nearby" to "no need to run once". This approach has just been selected as the first batch of innovative application scenarios for optimizing the business environment in Nanjing.
The "15-minute government service circle" was upgraded simultaneously. 11 24-hour self-service outlets across the region have introduced equipment terminals such as government affairs all-in-one machines and self-service card issuing machines for social security cards, self-service inquiry and handling of more than 310 high-frequency service matters, more hot licenses "obtained online", and more bank branch business licenses "accessible throughout the city".
Serve enterprises "around", benefit enterprise funds "one-click reach". In the past, from the application to the actual benefit of enterprises, there were many obstructions such as many materials, complicated processes, and difficulty in obtaining accounts. Yuhuatai District has developed a "timely rain" policy direct platform to achieve "let policies find people, let data match, and let funds go directly". At present, 249 policies to benefit enterprises have been launched, and 1.13 billion yuan of bonus funds have been distributed through exemption and instant application, benefiting 9,137 enterprises. "Insensible" distribution and "sensible" services have won the sincere praise of enterprises.
From paper materials to online declaration, from layers of approval to trigger cashing, behind the in-depth application of big data, artificial intelligence and other information technologies in Yuhuatai District, constantly opening up the pain points, difficulties and blocking points of enterprise development and project promotion - exploring the "remote video inspection" mechanism, taking the lead in the city to realize non-face-to-face approval of publication retail, small and medium-sized medical institutions, etc., with a total of nearly 400 cases; Switch the "Internet + agency service" model, open an "online service window" for major projects, rely on the agency coordination platform, provide online policy consultation, application guidance, coordination and promotion, agency assistants and other precise services, and have entered more than 9,800 agency logs for 3,116 projects.
Another innovative scenario is that Yuhuatai District has implemented the reform of "one industry, one certificate" through departmental coordination, resource integration and data sharing, integrating multiple licenses involved in the business entity's business industry into the "Industry Comprehensive License" and generating a QR code. 19 industries "one permit for operation" and "one code coverage", a total of more than 90 errands have been reduced, and the processing time has been reduced by nearly 70%.
Break down barriers and increase efficiency through data sharing
The "Song and Dance Entertainment Venue Opening" module will be launched within this month, and the "Internet Cafe Opening" module development countdown. In the Administrative Examination and Approval System Reform Section of the Yuhuatai District Administrative Examination and Approval Bureau, a chart clearly shows the "growth trajectory" of the "one thing at a time" integrated service platform. By the end of this year, the number of modules online will reach 10.
To promote the reform of "one thing" with the construction of digital platforms, Yuhuatai District has deep considerations. On the one hand, the "bunch of things" with strong correlation is merged into "one thing" and "done at one time" is realized, breaking the traditional mode of multiple runs, multiple runs, and repeated material intersections, so that parallel departments can be linked, and business is seamlessly connected, and digital power is the key support; On the other hand, cross-departmental information sharing has always been a major difficulty in the construction of "digital government", and the "one thing at a time" integrated service platform eliminates information islands and segmentation, and accelerates the open sharing of data resources.
In 2022, relying on the advantages of the software industry and forward-looking exploration, Yuhuatai District will take the lead in developing an integrated service platform of "one thing at a time" in the city, launch the "newborn birth" module, dock the "Su Service Office" APP, and promote the "One Thing" online office and multi-terminal office. In view of the problems of manual transmission and secondary input caused by the lack of data connection and unification of requirements in the approval system of various departments, the District Administrative Examination and Approval Bureau has developed a "government service data robot" to realize the automatic acquisition and filling of business data, and the efficiency is several times higher than that of skilled workers. Up to now, the platform has handled 2,409 cases of "one thing for the birth of a newborn".
"More important than technical problem breaking, it is more important to break the circle of ideas." The relevant person in charge of the Yuhuatai District Administrative Examination and Approval Bureau said that the development of digital government affairs is not simply a "physical change" to move government services online, but a "chemical reaction" to achieve mechanism innovation, process reengineering, and efficiency improvement. For this reason, it is more necessary to integrate digital thinking into the whole chain of reform, promote departmental interconnection, data sharing on demand, and efficient business collaboration.
In recent years, the reform of "decentralization, management and service" has been further advanced, more and more matters can be tolerated for acceptance, notification and commitment, and the conditions for prior examination and approval have been continuously relaxed, which has put forward higher requirements for supervision during and after the event. How to effectively connect and mutually restrict each other between examination and management has become a "must-answer question" to stimulate market vitality and stabilize market order.
Apply digital technology to explore the construction of an "audit and management information interactive platform", successively dock the "timely rain" policy direct platform, smart audit management system, etc., push about 40,000 approval data for 9 departments in the region, promote real-time double aggregation, double push, and double return of audit and management data, and create an online closed-loop management model of "efficient approval and effective supervision". Relevant experts commented that the platform has broken departmental barriers, realized information sharing, and promoted the formation of maximum synergy in approval and supervision. In particular, timely push and on-site investigation coordinate efforts, which not only save administrative costs, but also reduce interference in the production and operation order of enterprises, which is a pragmatic measure to create an optimal business environment.
Excavate the rules, digital decision-making cures diseases
In the lobby on the first floor of the Yuhuatai District Government Service Center, the "government service big data" screen displays real-time operation data such as number collection, queuing, handling situation, and overall satisfaction, according to which more windows and more manpower are added in time, reducing waiting time and optimizing the work experience. Through big data visualization, uneven windows and long queues are a thing of the past.
The "digital living room" promotes demand foresight, and the "timely rain" public voice directly reaches the platform to achieve immediate action. In order to take the initiative to listen to public opinions and relieve people's worries, in August last year, the "timely rain" public voice in Yuhuatai District was directly launched on the platform. Citizens can submit appeals and suggestions through six channels, including "Digital Community" and "Jinling Light Rain Flower", to achieve "bottom-up and direct access to the voices of the people". Up to now, the platform has received 2121 pieces of public voice information, with a completion rate of 95.9%.
It is not a faction and a solution, and there is a higher pursuit of "timely rain" people's voice direct to the platform. The Government Hotline Management Section classifies and dynamically monitors appeal work orders every day, regularly conducts big data analysis, mines digital rules, forms hot spot rankings, and promotes relevant departments to "draw inferences from one example" from the mechanism and fundamentally solve "difficult and miscellaneous diseases". For example, in response to the large number of complaints about environmental sanitation issues, a special column "Civilized Yuhua Random Shooting" was specially launched and supported by a point reward mechanism, and the satisfaction rate of such work orders has increased significantly.
Promoting "immediate action" to "handling before litigation" is the only way to modernize the governance system and governance capacity, and it is also an important part of the construction of digital government. On the occasion of "July 1" this year, the Organization Department of the District Party Committee will pilot the "timely rain" community governance platform in the community of Changhong Road, Saihongqiao Street, and use high-definition network monitoring probes to promote more people's livelihood problems to be "seen" in time, stopped and solved in time, so as to "grasp the front end and treat diseases before they occur".
The report of the 20th National Congress of the Communist Party of China pointed out that strengthening the construction of digital government is a basic and leading project for building a network power and digital China. The Yuhuatai District Party Congress and the Plenary Session of the District Party Committee have repeatedly mentioned that "digital rainflowers" with full coverage such as "digital economy, digital city, digital government affairs, and digital governance" will be created. Especially after being selected into the list of demonstration counties (cities and districts) for the high-quality development of private economy in Jiangsu Province, Yuhuatai District must escort economic development with better services and better environment.
The main person in charge of the Yuhuatai District Administrative Examination and Approval Bureau said that the service target of digital government affairs is people, and insists on solving the "urgent, difficult and anxious" of enterprises and the masses as the starting point and foothold. Taking the opportunity of "deepening the handling of 'one thing' and creating a better business environment" being selected as one of the top ten key projects of "comprehensive innovation", we will innovate digital intelligence services, deepen digital thinking, and make every effort to create a digital service system that is ubiquitous and accessible, smart and convenient, fair and inclusive, so that the simplest government services and the best business environment become a clear symbol of "digital city", and consolidate the "digital foundation" for the construction of innovative famous areas of modern model cities.