Xiao Yang, who works at a company in Binjiang in Hangzhou, said that in the past half a month, she has often received text messages from Apple stores, reminding her to pick up goods at different Apple stores. But Xiao Yang said that he has not bought an Apple product for at least more than a year. It's a lot of trouble.
【1818 GoldenEye】The girl is frequently urged to pick up goods by "apples", which is too troublesome!
Miss Yang told reporters that she is a die-hard fan of Apple products, wearing an Apple Watch on her wrist and using an Apple mobile phone. The whole thing started on May 9, at 6:44 p.m. that day, the Apple Store sent a text message reminding her that before picking up an order device, it was recommended to perform cloud backup, and ten minutes later, the Apple Store sent another text message to remind Xiao Yang that this order had one or more products in the Apple Nanjing East Road store.
: A friend I don't have in Shanghai; Second, I usually go to Hangzhou to pick up the goods when I buy things, I thought it was a scam, and ignored it.
After a few days, Ms. Yang said, she began to receive frequent text messages from Apple Stores, one reminding her that one or more items of an order were in Apple stores, some of which were in Shanghai and some in Shenzhen, and another type of text messages reminding her to make a cloud backup before picking up the goods.
: May 14th, I just went to the Apple store to repair the mobile phone, since May 15th, I have frequently received some text messages reminding me to back up my mobile phone, the text message said that before you extract a certain order, please back it up first, send me one or twenty messages a day, I called Apple's official customer service, I said I would go to backup, you don't have to keep reminding me, the official customer service said which order, I looked, found that each order number was different, and confirmed with them whether it was sent by them, it was indeed sent by them.
On the day of the reporter's interview, Xiao Yang's mobile phone still received a text message from the Apple store, reminding her to pick up the goods at an Apple store in Shanghai's Minhang District. In order to prove that he has not bought Apple products recently, Xiao Yang used his account to log in to Apple's official website, and the page showed that there were no orders in the past 18 months.
: This harassment is very strong, send me dozens of messages a day, a little scared, worried about whether I have financial losses, the second is very strange, will not affect me to buy Apple in the future.
Xiao Yang said that she reported the situation to Apple customer service afterwards, but the problem was never solved.
They said there was no way to tell you who was placing the order unless you contacted the police. : Are you the customer who corresponds to these pickup information?
: I checked with them, and they repeatedly asked me if my family ordered it, even if my family ordered, it was impossible to order so much, so we went to confirm the name of a certain order, and found that the name of the person who picked up the goods was not the same as mine.
The reporter also helped Xiao Yang contact Apple customer service, and the operator analyzed Xiao Yang's experience in this way.
: After placing an order on the official website, ask to fill in the mobile phone number or email address to confirm the relevant information.
: Can I understand that people who really buy products can know where to pick up their goods through their Apple accounts, but they leave Xiao Yang's mobile phone number.
: Yes, for example, I bought a device and accidentally filled in the mobile phone number as yours, in fact, I can see it when I place an order.
: I want to know now how Apple deals with such problems, how they can't leak each other's privacy, how to protect my problems, how do I not receive these things?
: If we do not have a way to check the order information with the customer, we cannot see other information on the order, we still recommend that the customer continue to ignore this kind of information, and we are currently investigating this kind of situation.
: I can't accept it, because it is an official text message from Apple, I can't ignore or block it, I hope they don't send me this message again no matter what method they use.
There is also a problem here, the customer who actually bought the Apple product may not receive the corresponding information for a long time, and it will not affect the pickup.