In the past few months, Chinese tourists have returned to Singapore, and there are even many tour groups coming to Singapore!
According to official figures, 124,000 Chinese tourists have already visited Singapore in the first three months of this year!
This number can be said to be quite impressive. After all, from January to August last year, according to the official data of the Singapore Tourism Board, the number of Chinese mainland tourists entering Singapore was only more than 60,000...
Chinese mainland the number of tourists even fell out of the top five
Last week, news that Cathay Pacific allegedly discriminated against Chinese mainland tourists was wildly fermented on the Internet, even causing billions in losses to Cathay Pacific.
And just yesterday, a news that "China Southern Airlines reported that passengers were insulted by Singapore counter staff" rushed to Weibo hot search...
Chinese traveler Changi Airport was abused
China Southern Airlines responded: It is a "temporary worker" in Singapore
According to a number of Chinese media reports, recently, in front of the check-in counter of China Southern Airlines in a terminal building at Singapore's Changi Airport, a rather unpleasant scene occurred.
One passenger, who identified himself as Mr. Yuan, said that when he asked the check-in counter staff at the time, he was treated unreasonably by the staff.
Mr. Yuen said that he was told that there was an additional charge for going to the safe lane, so he went to the counter and politely asked the teller in English if he would say Chinese.
Mr. Yuan recalled that the staff at the check-in counter had just been communicating with his colleagues with Chinese, but he turned his head and said that he would not Chinese, and he looked like he refused to communicate with him...
So, a surprised Mr. Yuan took out his mobile phone and turned on the video, perhaps to complain about the teller or simply to keep evidence. At this time, the teller who noticed this behavior suddenly became angry and cursed himself.
The whole process lasted several minutes, and the teller repeatedly burst into rough hands, and Mr. Yuen said that he called him a dog in three different languages, English, Mandarin and Cantonese, and that he was stunned by his bad attitude and did not understand what he was doing wrong.
Another surging news report said that Mr. Yuan said that when he arrived at the check-in counter, he was the only one checking in, but a female staff member said in a blunt Chinese, "Don't you see that we are busy?" ", refusing to help himself.
The male staff member in the video then went on to say they just didn't want to answer Mr. Yuan's questions.
"If you're going to be a dog, then I can treat you as a dog." These are the exact words of the check-in counter staff to Mr. Yuan.
Mr. Yuan, who was insulted, could not be angry and asked the staff member to clarify his insulting words.
The staff member said he was communicating with others, but Mr. Yuan interjected.
The two men spoke separately in the video, with Mr. Yuan asking the staff member to explain the insulting words clearly, while the teller talked to himself, complaining that Mr. Yuan was not a person, thinking that he would not be a person.
As soon as the video came out, it caused an uproar, and according to the Chinese accent of the counter worker in the video, it is indeed similar to the accent of many Singaporeans:
After the video went viral, China Southern took notice of the incident and said it was conducting an internal investigation.
Not long ago, the WeChat public account "China Southern Airlines Singapore Sales Department" issued a statement on May 27, indicating that the counter service staff were employees (that is, temporary workers) of local ground agent service providers entrusted by China Southern Airlines:
In the apology statement, China Southern Airlines said that the employee had serious problems with language use, so it asked the agent to suspend the employee's service qualifications, that is, fired the employee.
In addition, China Southern Airlines also promised to strengthen the management of agency services, improve the corresponding work processes, and improve the level of external agency services to ensure the level of protection.
The video also aroused heated discussions among many netizens, most of whom could not accept the employee's bad attitude and shared their own examples of unpleasant flight experiences at China Southern Airlines, hoping that China Southern Airlines should compensate the passenger more.
Some netizens also believe that if Mr. Yuan was unreasonably treated by this employee after cutting in line first, as stated in the news report, then it would not be too unjust for him to get such a response.
Of course, some netizens have doubts about the authenticity of this headless video, which is only a dozen seconds, believing that there may be a possibility that the uploader deliberately pinched the head and tail to guide public opinion.
Local netizens in Singapore have different opinions about the incident, and in the message sections of local news media, some believe that regardless of the cause and course of the incident, the service worker's words are inappropriate for his identity and should be punished.
Of course, it seems that more people are choosing to wait and see, deciding that it is not too late to judge after everything is clarified.
It can be seen that the vast majority of netizens have a fairly rational attitude towards the whole thing, and are unwilling to judge and be led by the nose by a single video.
However, there seem to be some sporadic voices among Chinese netizens saying that Singaporeans are unfriendly to Chinese themselves... It seems to extend individual behavior to the entire country.
So, is this the case?
#头条创作挑战赛 #