All the time
Auto-renewal items for some apps
Many people are quite annoyed
Some are opened without knowing it
Some are not used but forgot to cancel
In short, money was spent in vain
recently
The Ministry of Industry and Information Technology issued the latest notice
On February 27, the Ministry of Industry and Information Technology issued the Notice on Further Improving the Service Capability of Mobile Internet Applications (hereinafter referred to as the "Notice").
The Notice puts forward a total of 26 measures to improve user service perception and industry management capabilities: First, focus on APP installation and uninstallation, service experience, personal information protection, appeal response, etc., and put forward 12 measures to improve user service perception. Second, from the perspective of coordinated and standardized development of the industry and joint prevention and governance of upstream and downstream, we will grasp the five key subjects of current mobile Internet services, namely APP developers and operators, distribution platforms, SDKs (software development tools), terminals and access enterprises, and put forward 14 measures.
In response to the problems of "forced installation" and "uninstallation that cannot be uninstalled" that previously plagued APP users, the Notice requires that the recommendation of APP downloads to users should follow the principles of openness and transparency, ensure informed consent for installation, and must not deceive and mislead users to download and install through methods such as "stealing beams and changing pillars", "forced bundling" and "silent download". At the same time, the APP should be easily uninstalled, and users must not be maliciously prevented from uninstalling by means such as blank names, transparent icons, background hiding, etc.
The Notice also puts forward requirements for apps to optimize the service experience and strengthen the protection of personal information, including the option of users when the window is closed, the use of false touches to induce user operations, and the prohibition of launching and associating other apps, or waking, invoking, updating and other behaviors in non-service necessary or unreasonable scenarios. In terms of paid service renewal and cancellation, where the Notice requires that services be provided by automatic renewal or automatic renewal, the consent of the user shall be obtained, and the default check box shall not be made or forced to be bundled. Remind users 5 days before automatic renewal and automatic renewal by SMS, message push and other conspicuous methods, and provide convenient unsubscribe methods and automatic renewal and automatic renewal cancellation channels during the service period.
For the protection of personal information, the Notice also makes further detailed requirements: when users refuse to provide personal information that is not necessary for the current service, it must not affect the basic functions of the user's use of the service; To highlight the purpose, method, and scope of processing sensitive personal information, establish a list of collected personal information, and must not use methods such as default checks, minified text, or lengthy text to induce users to agree to personal information processing rules; When the corresponding business function is started, dynamically apply for the required permissions, and shall not require the user to agree to multiple necessary permissions that are not the necessary functions of the business function. When calling permissions such as terminal albums, address books, and locations, the user is simultaneously informed of the purpose of applying for the permission. The user's unauthorized permission status cannot be changed without the user's consent.
With the promotion and application of artificial intelligence, APP users often encounter difficulties in contacting human customer service, and some apps even no longer set up manual customer service services. To this end, the Notice encourages Internet enterprises to establish customer service hotlines, and major Internet enterprises publish customer service hotline telephone numbers in prominent positions on websites and apps to simplify manual service transfer procedures. Encourage the improvement of customer service hotline response capabilities, with an average monthly response time of up to 30 seconds and a manual service response rate of more than 85%. And propose to properly handle user complaints, publish effective contact information, and accept user complaints. Respond to complaints on the Internet information service complaint platform in accordance with the requirements of the norms, ensure that the handling is completed within 15 days, and increase the satisfaction rate of complaint handling. Encourage setting up user satisfaction assessment links in the APP to guide users to participate in the assessment.
In addition to the above specific requirements for the whole process of APP services, the Notice also focuses on improving the management capabilities of the whole chain and creating a health service ecology.
On request, 5 days before automatic renewal
Users need to be clearly reminded
This matter also rushed to the hot search
Netizens unanimously applauded
So much needed!
There are also netizens who share their experience
If auto-renewal is not required
Cancel directly after payment so as not to forget
At the same time, many people also proposed
Ads for "Shake the Jump"
It is also true that management measures should be introduced
Some pictures and texts: CCTV News, Ministry of Industry and Information Technology, Morning News
Editor: Schi