Mr. Zheng, who works in Hangzhou, said the company had procured two batches of imported creams, including 288 bottles. After testing by testing institutions, it was found that the similarity with the counter products was only 81%. They suspected that there was something wrong with the creams.
Purchasing imported "Kiehl's" cream, the similarity with the counter is only 81%?
: We purchased a total of 3,000 bottles, of which more than 2,000 bottles, this similarity is 95%, then we have no objection, the remaining 288 bottles, the test batch is 81%, so we have not said all refunds now.
Xiao Zheng introduced that he is an employee of Hangzhou Lishang Meilian Network Technology Co., Ltd. The batch of imported high-moisture creams purchased by their company from Hangzhou Haiqia Network Technology Co., Ltd. is translated as Kiehl's in English, which is a well-known brand founded in New York, USA. Three thousand bottles of cream, arrived in two batches last October. They asked the same testing agency to test and found that the first batch of more than 2,000 bottles was 95% similar to the same product purchased at the counter; The second batch of 288 bottles is only 81% similar to the same product purchased at the counter. Xiao Zheng introduced that for these 288 bottles of cream, they paid for the goods of 8668.80 US dollars, which is converted into about 60,000 yuan at the current exchange rate.
: Tested ingredients, similarity is only 81%, reported here, we asked them to negotiate a return, when he said 50% refund, then I think it's very strange, if your product has no problem, how can you be willing to refund 50%? We ask for a full refund.
Xiao Zheng said they also found doubts on the customs declaration.
: This freight forwarding company's chapter, he gave us a mosaic, we asked him to remove, he refused to go, compared with another English version of the document, it is also the name of the freight forwarding company, but it is completely different from this Chinese, ask them, they can't give a reasonable explanation now.
: Why do you think it's right, maybe this Chinese turned over and this is this?
: Probably not, because we see that there is a KOREA in this, which means Korea, and here is a certain international express Co., Ltd., which is not right.
: What if it's Korea International Express?
: It won't.
Freight forwarding company is the meaning of freight forwarding company, and on the customs declaration form of the Chinese, the name of the freight forwarding company is partially mosaiced. Xiao Zheng took the reporter to find Hangzhou Haiqia Network Technology Co., Ltd., and the relevant person in charge said that he was not in the company.
: Mr. Xu, hello.
:Ay.
: Are you in Hangzhou now?
: I'm in Jiaxing now.
: Mr. Xu, I am a reporter from 1818 GoldenEye, I asked a question, he said that he had tested, and your products were only 81% similar compared with the products at the counter.
: Are you a media outlet?
:Right.
Oh, we don't recognize this because he took it for testing.
: Then he also reflected a problem, said that the customs declaration, you mosaic typed, the full name of the international express company typed a word, and then another customs declaration showed that the English is KOREA.
: This is a piece of information that we gave upstream, if he feels doubtful, he can go to justice according to the contract to claim this right, because of this thing, he said there is a problem, I said no problem, our two families can't explain this problem.
: Earlier, it was said that you were willing to give 50% back, right?
: It's not that we said to refund 50%, because the police were there that day, he said whether there was a possibility of coordination, I said okay, or else, this product has been with him for so long, if you want to return it to me, it's okay, I said you can only discount it, because this has been a long time, we can only take it and sell it as a treatment, he said he would go to discuss with the company, but they didn't agree, they had to refund it in full, then I said this can't work, the goods have been there for so long.
At present, Xiaozheng's company wants to return the 288 bottles of cream in full, but Hangzhou Haiqia does not agree to return the full amount. The reporter made a suggestion.
: I am most concerned about whether there is a problem with this product, so I suggest that you both return this product to the upstream supplier, and the upstream supplier returns to the trademark holder for identification, which is what I am most concerned about.
: I think this is okay, you can try to do this, these suggestions of yours, I think they are some negotiated solutions, I am willing to accept.
: Would you like to, boy?
: Yes, give him this product.
: Both of you witness together, confirm that it is this product, and then provide it to the upstream.
: I'm okay, we're okay here.
: Then you can make an appointment.
: I will provide it to the upstream and let them get in touch, as for the subsequent results, I can't guarantee.
Both sides agreed to the reporter's proposal, and we will continue to pay attention to it.