Internet housekeeping service company
"Easy to get to home"
The days were not so easy
Nearly two months
Deeply involved in the rumors of "running away" and "fund-raising fraud"
"Easy to get home" after many rumors and comprehensive price increases
The difficult situation continues
Some of its technicians have also recently left their jobs
Shanghai was also previously in its scope of services
"Broken capital chain" Easy to go home to suspend delivery
Under intense pressure, on the evening of July 17
Easy to get home on the official platform
Publish a note of the suspension of delivery
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He said that due to the break in the company's capital chain, the overall negative information fermentation brought a heavy blow to the sales and delivery of the enterprise. Based on the responsibility for the majority of users, after the company's research and decision, all business sales and delivery will be suspended from July 18, 2022, and the recovery time is to be determined.
In addition, for users, technicians, allies, suppliers, employees of the debt is also in the sorting and liquidation, according to the company's capital operation situation gradually repaid, you can add micro two-dimensional code for bill confirmation and follow-up tracking, due to the sharp decline in the organization, the reply is slower, please understand.
But under that Weibo
Many users said:
Micro can't add it, and the platform can't be opened
Some netizens said
I just charged a 3,000 yuan domestic card
Hope to easily get home to get back the money
And on a complaint platform
There have been 760 in the last 30 days
Complaint about easy access to home
Mainly about the customer service hotline can not be connected
Refunds, etc. are not possible
Many times debunked rumors of running away
Since May this year
Easy to get home and sink in
"Runaway" and "fund-raising fraud" rumors
For this reason, the company has also debunked rumors many times
However, on May 26, while debunking the online rumors, the company admitted that there was a partial delay in the user's refund, saying that it would refund the user's application in batches and in an orderly manner.
In this statement
"Easy to get home" also disclosed the company's recent situation
Bluntly speaking, the company is facing huge operational difficulties
This also includes the Shanghai branch
The main manifestations are:
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First, the epidemic situation in many parts of the country continues to repeat, making it difficult to carry out easy home business, and the delivery of service orders in Beijing, Shanghai, Shenzhen, Guangzhou and other places has been blocked or even stopped;
Second, since Easy Home is one of the first enterprises to actively respond to the national "employee system" housekeeping technicians, the company's self-operated technicians incur a large fixed expenditure every month. Before the epidemic this year, the company had more than 600 employees in its offices and more than 5,000 self-operated technicians;
Third, the difficulty of delivery under the epidemic has led to a surge in the number of order refunds;
Fourth, the workplace in first-tier cities has successively needed to work from home, and the services brought are not timely.
In another notice issued on the same day
Easy to get home expressed
The normalized subsidy policy will be abolished from June 1
For Shenzhen, Guangzhou, Beijing and other cities
Hourly housekeeping products for a full range of products to raise prices
However, the price increase does not seem to solve the problem
The company's operational difficulties continue
On July 8, Easy Home said on the Weibo platform that the centralized departure of some technicians at the end of June and the beginning of July has caused the company to deliver a batch of "default" and "replacement of technicians" in recent days, and the company reiterated that it will not run away, and said that it is actively seeking bailouts from the Shenzhen Municipal Government, industry associations and its state-owned shareholders.
Disclaimer: Refunds are paid in batches according to the size of the amount
On the evening of July 13,
Easy to get home was released again
Statement regarding recent no-service and late refunds
According to the published customer refund program
Refunds will be paid in batches based on the amount
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●Among them, the refund amount is less than 2000 yuan, which will be paid in 1 batch
●Refund amount of more than 10,000 yuan will be paid in 5 batches
● Based on the current cash flow constraints, all customer refunds will be paid off within 14 months.
Source of this article: Newsroom